CubeSmart Self StorageReviews of cubesmart.com

I loved Doug! He is absolutely so helpful and made the process of setting up our storage so easy. I highly recommend this place!

Don’t advertise a storage unit for $13/month if that’s not what customers are actually going to pay. By the time I got to checkout, the price had jumped because of a required lock, a protection plan, and other fees. Suddenly, that “$13” unit was going to cost around $34/month. That’s not a deal it’s misleading advertising. If the real monthly cost is around $34, then just say it’s $34. Stop luring people in with a price that doesn’t reflect what they’ll actually pay. Be upfront and honest instead of wasting customers’ time.

I have been renting a unit at East Meadow NY Cubesmart for over two years now and have always been happy with my access and the staff have all always been friendly and very helpful. For me the Hempstead Turnpike location is very convenient.

Truly one of the worst companies to deal with. At the end of the day they just want all your money. Expect excessively high rate increases every 6 months with absolutely no regard on their part.

SONYA AND RAQUEL ARE ALWAYS SO ACCOMMODATING AND KIND. ALWAYS EAGER TO HELP

My husband is a veteran & we are in our 80’s. We have had a storage unit in an old building for a number of years. Cube Smart took over the management. Our monthly fee keeps going up. It is currently $252 a month. They keep charging us for protection even after providing them with copies of our home owners policy declaration in person & by email. It is not clean or climate controlled, the elevator is often broken and our unit is on the 2nd floor. In order to move anything we have to navigate a huge building to find a trolley & access to an elevator. We have been trying to move out but it is so hard for us. There is no recourse for us; we feel like we have been caught in a spider’s web.

CubeSmart has been absolutely horrible to work with. First, we arrived at about 4:00pm on a Friday and needed to complete our reservation with the store manager. We had spoken to him the day before, told him when we'd be arriving, and he said it was no problem. When we arrived the store was closed (even though the hours listed are 9:00am-6:00pm, M-F). We called and it went to voice mail. So, we did a reset. We hopped on the website and created a new reservation. We paid and got our code and headed in. The 10' x 10' storage unit we were assigned had a 3' x 3' air duct in the corner. So, we did another reset. Called corporate and switched storage units. Of course, we had to pay a second time. It took more than two weeks (and multiple calls and emails) to get our refund on the initial unit. The store manager was incredibly hard to reach and, generally, non-responsive. Moving on. After a few weeks, I got an email with an notification about the next payment. Since I'd paid with a credit card, I assumed it would just be charged to my CC on file. The next email I got from CubeSmart was about a 20% Late Fee (!) that had been applied to my bill. There was NO notice that the late fee was going to be applied. Just a notification that it HAD been applied. CubeSmart is refusing to consider refunding that late fee since there was no notification. I'm so glad that I only have to deal with them for another few months. Will NEVER use them again.

I rented a 10x25 interior space, beginning about 2.5 yrs ago in Dearborn, MI on Commerce when it was a Public Storage. It was an excellent deal, even though I never received my free month promo. Early last year it switched to CubeSmart, and immediately the negative changes started. For one, I came in at the height of summer and it was 80 degrees inside (like today). The whole point of paying extra for a climate controlled space is to protect things in storage which are temperature sensitive. 80 is borderline. In the past 6 months or so, the price has gone up twice. So I am now paying 61% more than when I started. I compare that to another space which I have strictly for business inventory that has never gone up in 7 years. I additionally just noticed that they are charging a surcharge for auto credit card payments, which was never disclosed and I don't know when it started. In addition to it being 80 inside when I went today, both doors were broken and they had cut the electric feed to the space. That was not something I used, but it was part of the space and now it's not. The challenge, of course, is that a 10x25 space holds a lot of stuff, and so I have to figure out at what point these obvious aggressive increases, scaled back service and lower quality of space make it worth the pain of moving. No doubt the math the new owner or mgt group rely on.