CubeSmart Self StorageReviews of cubesmart.com

**CubeSmart – 501 Callowhill** Honestly, if I could give this location **zero stars**, I would, based on the level of unprofessionalism I experienced. I’ll stick to the facts because describing the emotion behind this experience would take much longer. The employees at this location, particularly Isis, have been consistently unpleasant and have no problem being disrespectful to customers or hanging up on customers. What is even more concerning is the apparent lack of accountability for this behavior. Her manager, Tony, has been dismissive of my concerns and, in my experience, has shown no intention of addressing or correcting the unprofessional behavior. As a customer, I expect to be treated with basic respect and professionalism. Unfortunately, that has not been my experience at this location. I sincerely hope CubeSmart corporate management takes these concerns seriously and addresses the level of customer service being provided at the 501 Callowhill location. I also hope these concerns can be addressed without retaliation, as I have a genuine concern that speaking up about legitimate customer-service issues could result in further negative treatment. Customers should be able to raise concerns and expect them to be handled professionally, respectfully, and without fear of retaliation. Not interested in any response they would have. They are "supposed" to remedy the reviews with a response.

In July 2022, I rented one 10x25x8 unconditioned space and one 10x10x8 conditioned space from CubeSmart in East Peoria, despite their rates already being approximately 25% higher than comparable facilities I contacted in the area. I proceeded because CubeSmart was easy to reach and, at the time, I expected to need the units for only about six months. Unfortunately, my need for storage lasted far longer than anticipated. Over the past four years, CubeSmart has raised my rent by 102%, more than doubling the original cost. I now pay $626 for these two units, which is nearly as much as I pay for my apartment rent. Do not repeat my mistake. I strongly recommend avoiding CubeSmart at any location; based on my experience, their pricing practices are excessive, predatory, and entirely indefensible.

CubeSmart sucks. If you want to storage unit and you want to go somewhere where they treat you with respect as well as acknowledge and accept when they make a mistake don't rent from this place they are scammers. The manager kept getting smart with me on the phone then they told us that we could switch the account for my mom to me because I'm the primary account holders who was making a payment they said oh you can do all this stuff and then they said oh well sorry we can't switch the account over to your daughter's name. So every time I had to call about the account I either had to pretend like I was my mom or I had to get my mom on the phone. They told me the process of placing my son's items up for sale. However, they did not tell me that I had to pay for another lot to be put on they never said I had to pay any additional cost. Then when I told the lady that I was coming up this Sunday after she thought I was coming up and I told her that we don't live in Philadelphia she said oh well I thought. No you thought but I told you and my mom was on the phone and I told them to pull the recorded conversation. So I told her she was wrong she's going to tell me no I'm not so they're Liars. This is the worst experience I've ever had and I'm going to make sure that I post this on Facebook I already posted on the bbb. Stay away stay clear of CubeSmart they are horrible they will rip you off you'll end up starting out paying one fee and then they'll slap a whole bunch of other fees on there. Steer clear of them if you know what's good for you. This facility was in Connecticut.

Very good prices very polite to customers Bernard was a great help thank you A plus 5 star from me welcome to East Troy community !!

CubeSmart Storage raised my monthly rate by more than 30% without any notice. That is an unacceptable way to treat customers, particularly when there was no advance warning that such a substantial increase was coming. A price increase of this magnitude should be communicated clearly and well in advance, giving customers an opportunity to decide whether they want to continue renting under the new terms. Instead, I was simply hit with a dramatically higher monthly charge. I am extremely disappointed with CubeSmart’s lack of transparency and customer consideration. A 30%+ increase without notice is unacceptable, and based on this experience, I cannot recommend CubeSmart Storage. One star—and only because zero stars isn't an option.

Complete corporate scam. The "nice local owners" have no say in anthing. 1st month- $120 2nd month- $145 4th month- $165 Now they announce another rate hike. 25% increase to $204. I'm out. Plus they charge $5 to pay online. If you call the corporate office, a nasty district manager will call back days later and say it's in the fine print. All lies, all fine print, all a scam. Use local family owned storage who have to care about their business.

I would not recommend CubeSmart. I rented my unit because of the competitive monthly rate of $151. What I didn't expect was for rate increases to begin just five months after I moved in. In only 14 months, my rent had climbed to $229—a staggering 52% increase. The problem is that once you've moved all your furniture and belongings into a storage unit, you're essentially stuck. Moving everything to another facility is expensive, time-consuming, and physically exhausting. It certainly feels like CubeSmart knows most customers won't go through the hassle of moving, making it much easier to keep raising rates. If you're considering CubeSmart, don't be fooled by the low introductory rate. Ask how often they raise rents and by how much before you sign. The price you agree to today may have very little to do with what you'll actually be paying a year later. I wish I had known that before renting there.

Antioch TN. Rented over a year. Rat pee and poop ruined my things. They refuse to take responsibility. The insurance they force on you won’t pay anything. I had moved out a couple weeks and was told to sign an abandonment form. I refused. I didn’t abandon anything. Then she said she didn’t have my signature on file and needed it to give me my 2 week refund for early departure. So she wanted me to sign a lock cut form. I told her I have my lock if there is a lock on there it’s not mine. They are full of fraud ! Many google reviews also state lots of rat damage as well. I will be consulting an atty.