CubeSmart Self StorageReviews of cubesmart.com

This is an amendment to a previous review. Went to look at storage units at 925 New Hampshire Ave in Lakewood NJ. A man named Eric walked me around and showed me a 10x20 and a 10x25. If he showed it to me it must have been available. I asked him to reserve it. I said I needed to look into renters insurance so they wouldn't charge me and as soon as I got the declaration page to bring it in. He said I had 14 days. I called the following day and told him I would bring the paper in and rent the unit. Insurance company said it would be around 5 days. He informed me someone came in later that day and rented the unit. That's bullshit and totally incompetent. Cubesmart is dead to me. Now I'm paying for a rental insurance policy that I didn't need.

Holy Moses! Stay away from this organization. They placed my belongings in auction status and then ignore phone calls. Every complaint channel goes directly back to the same narcissistic member of upper management. I feel like I just got mugged. STAY AWAY FROM THIS LOCATION.

About 7-10 days after I made a reservation for a 5 x 5 storage unit, they contacted me twice by email, saying my reservation had been canceled. A lady left me a voicemail wanting to reschedule. I kept wondering if they have 3-4 locations in ALBQ, N.M., why can they not even hold a reservation? Why would I want to reschedule? Moving in would not be until the first week of May, and it's still a good 2 weeks away. After my cancellation, I called U-Haul, who held one for me, and the first month is free.

My experience with 1601 Battlefield Pkwy NE Leesburg VA has been easy, pleasant and extremely helpful. Even while the manager was on vacation, the staff was extremely helpful and expeditious. While I am out of the country, I could call back in and get immediate and friendly service and resolved all issues and payment.

I used CubeSmart in March, 2026 - the location at 160 Dupont Street in Buffalo, New York. There, I met the manager, a lady named Tina. Her associate, Alan, was helpful. They treated me well; they behaved professionally. But the reason I do not give 5 stars is because this location seemed to be in an economically strained area, a “bad neighborhood.” Tina and Alan seemed to be unaware that not all storage places are in economically strained areas. What I mean specifically is that they had all office doors, inside and out, locked at all times, For me, it was weird to encounter locked doors to an office that is supposedly open for business, the staff right there visible in the office. I had no conversation with them about this oddity, as I did not want to embarrass them, but it seemed obvious that the doors were always locked because the neighborhood was dangerous. They might have apologized for the locked doors and explained, but they did not. Still, I give them a positive review because they treated me well. The place was neat and clean and organized. And I respect their efforts at maintaining professionalism while working in an economically strained area!

I really appreciate CubeSmart for how easy it was to rent from them and with no hidden costs..But especially for what Angie was so kind to do..My 2 helpers were exhausted from the heat..They went to ask the office if there was any water available.. They didn't have the code to get out of the gate & came back.. Shortly after that Angie brought a liter of ice cold water to the men..It was hot out and the storage unit was quite a distance from the office.. Angie saw the guys from her office window and took it upon herself to walk in the heat and bring them water..That good deed was greatly appreciated.. Thank you Angie..

This place is very expensive and they over charge, they just charged me $33 for a payment has been completed, I do NOT suggest this please for anyone.

Mold, mildew and rats (nests & feces) in two "climate controlled" units. Furniture, rugs damaged beyond repair. Cube Smart denied any responsibility. Their insurance also denied any responsibility for reparation--they do not cover mold, mildew or rodents. Stay away!