CubeSmart Self StorageReviews of cubesmart.com

I took a locker with Cubesmart in Charlestown, MA, before leaving for several months in Europe. While abroad, they sent me a note that my locker was terminated and giving me a month to vacate. It turns out that they only rented the facility, the building had been sold, and they had never negotiated any sort of transition process. The people working at the facility were stressed but had no support. I had to line up (and pay for) a mover, arrange another locker, and they didn't even cancel my upcoming payment for the month ahead (when the facility will be closed). With movers and overlap this will end up costing me 500$. I'm told the next Cubesmart facility over will give a 10% discount for new customers (maybe for a whole 3 months). They don't seem to have any sort of national policies or overall customer support. Even when the problems are on their side. Find a local company and deal with them instead.

Second instance of theft. Came to pick up my Car Hauler this morning and it was gone. Employees refused to view camera footage. Waiting on HCSO to file police report. Not a secure facility. FM 1960 facility in Houston.

Horrible customer service, angry employees, leave office unattended for hours while note on door says be back at 11:40, then they come back at 1 and scream at you for calling the office. I only gave them a 1 star because I had to in order to write a review, otherwise it would be minus 5. Go anywhere else instead of the Vienna Cube Smart- you'll be sorry!

I would like to mention the assistant manager at cubesmart in lancaster ca where i had to conduct business with Jasmine Chavez. she showed a very professional manner when I was paying my bill on April 8th 2022. I have been in the office several times when she was working. I think she is a very exceptional person when dealing with a variety of customers than come in and out of the office on a daily basis. Thank you very much for your professional personality. Charlotte

My husband & I were looking for a storage facility. CubeSmart Self Storage on 95 Rabbit Road, Salisbury MA is in a convenient location, offers the size we need & is reasonably priced. This storage facility is immaculate, a quiet, safe & secure place & very well run. Curtis, the general manager, set us up with a storage rental right away. He was very thorough & knowledgeable. He explained everything & answered any questions we had. Curtis is kind, very friendly & very professional as well. He brought us down to the storage bin we would be renting to make sure the size of it would fit our needs & that the locking mechanism ran smoothly. He provided outstanding customer service. It is very obvious that he enjoys what does. Curtis, thank you again. Brian & Jodi

I rent a unit on Rt1., in Stuart, FL and the staff is very helpful, courteous & polite when dealing with them especially management. The location is great, convenient and exceptionally clean. I would definitely recommend them to friends & Neighbors. Great storage facility

Poor customer service. Very expensive. They are very quick to apply late charges and won't budge on discussions even though they have fault in the process. My advice is to be very clear with them, very mechanical very repetitive.

Evelyn Taylor was absolutely wonderful helping me get my unit in Port Saint Lucie Florida she was so helpful and friendly