CubeSmart Self StorageReviews of cubesmart.com

Four months ago I rented a storage unit at the CubeSmart in Aransas Pass, TX at a rate of $113/mo for the first 4 months. After that the rate was supposed to increase to the normal rate that was 35% higher. Yesterday I received notice that the new rate is $250/mo—135% higher! I called the site manager in Aransas Pass who said it was a corporate decision and nothing could be done. Clearly, CubeSmart is running a bait and switch operation suckering people like me with a low introductory rate then sticking it to us. Do not rent from these unethical slime balls.

I have a unit at 3103 N Decatur Rd Scottsdale, GA 30079. I have been there since they first opened. The facility was fine at first, the Manager Doug at that time was always very nice and helpful. However, after opening it’s become an absolute nightmare. The Management went from nice and helpful to horrible whenever the office is staffed. There has been a 25% rate increases every three months since I moved in. with no access to the restroom when Management is not available (which is 99.9%) of the time. And no trach can or dumpster for the customer’s. failure to repair the front door after months and months of it being broken. And now the biggest situation ever, someone is smoking Meth, weed and cigarette’s in the storage. One would think with all those hundreds of cameras that are in place it shouldn't be a problem to find out who this person is. I wouldn’t be surprised if the Manager isn't already aware who this person is. So in the event there’s a fire please don’t allow them to make you collect off your insurance. As of April 2023 the Corporate office was made aware of what's going on and as of May 2023 it's still going on.

This company will screw you (& enjoy it) every way they can!

1. Bill pay system is not a good experience. I have 2 units and they don't let me pay 1 x for both and they don't tell me how much I paid when I'm done. 2. I have been complaining about lights out in the hall for over 5 years, the manager at the Buffalo Speedway location in Houston told me they had been repaired when they took over. Yet, when I went to my unit several months later the same lights (one right above my unit) were still out. She lied!! 3. The back gate has not worked for years. People can get in, but you can't get out of the gate, which is a fire hazard if your on the back of the property and there is a fire. 3. They changed the date for the late fee without notification. It used to be on the 10th of the month. I get my Social Security on the 2nd Wed of the month and was told, too bad, so sad for you (this is from corporate). The previous manager (not cubesmart) told me if I my payment was late due to my income date, he would not charge me the late fee. 4. It looks like from their website that they give special prices to military and students, NOT to senior citizens who also need it. They don't seem to care about us.

I have just moved into the new cubesmart in Rock Hill SC. As a nonprofit organization we were searching for a location near our organization. I've read a lot of negative reviews about cubesmart, but I have to say that the GM- Pam made us feel welcomed and safe. She is certainly energetic and is managing a new location with little staff. we can appreciate this as growth and income have to meet. It is disappointing that cubesmart does not work with the local nonprofit community, we hope that this will change in the future. Being connected with the community that you serve is always a plus. We are giving Pam and cubesmart 4 Stars to start. We will update you our local community as the journey and our relationship grows. Looking forward to it! Thank you Pamela_ Great job !

CubeSmart a new way to store what you do not use at home, CubeSmart has spaces of different sizes, the largest even to store the furniture of a house. First class service, the secretary is a smart person who guides you from start to finish always with a smile. All lovely and secure, with your password you can enter at any time. I am really happy to use CineSmart. 4109

They charge old customers twice what they charge new customers and they raise rates 20% per year. Don't rent from them!

Cubesmart is a great place. I'm using the Cubesmart on Jefferson the staff are very helpful