CubeSmart Self StorageReviews of cubesmart.com

In August 2022 we had our 16 ft. enclosed trailer stolen from CubeSmart. The CubeSmart at 8330 Littleton Rd, North Fort Myers FL. We found out from the person working the front desk that the front gate had been malfunctioning, so they chose to leave the gate wide open day and night for over 2 months straight. They said it was more convenient for them to do so. We were never contacted or informed that they were choosing to leave the gate open for months at a time, or at all. When we arrived at CubeSmart we discovered that our trailer lock had been cut and the trailer was gone with all of our furniture that we had inside of it. When the Sheriff's office obtained video surveillance from CubeSmart the sheriff said one of their cameras had too grainy of an image, and the other camera was broken, so they were unable to read the license plate on the vehicle that stole our trailer. Our trailer would have been better protected being parked out front of our house than with CubeSmart. Faulty gate, cheap and faulty cameras, gross negligence! I've seen the gate wide open many times since then. It is dishonest charging customers for a secure lot but then not delivering the service. A gate left open 24/7, for months at a time, is not what we were promised. We were promised code access in and out. That isn't what we received. Gross negligence and dishonest business practices!

This place is not maintained and in HORRIBLE condition! The security gate is left open 24/7. Everything I had stored there was ruined due to severe roof leaks. I have photos of all of my belongings covered in mildew and mold. I also have pictures of the ceiling that is covered in mold and mildew from the leaking roof. They say I have no insurance, which I have proof of on my monthly receipts. All of my belongings are a complete loss and no one will try to help rectify the situation.

I had my quad stolen in less than a day of the first day i had it there literally within hours! at the taunton massachusetts location. i have every reason to suspect that the facility manager and at least 1 other were involved in this theft, besides that there is only 1 camera that watches the main gate and later i discovered a hole cut in the fence and discovered people hiding in the unrented units whether they were homeless people or thieves im not sure. Regardless i do not recommend this facility to anyone who values their property

This company has done nothing but help me out from the start. Ive had a storage unit with them for over a yr now and they are always trying to be there and help. Unlike so many who only care for the money , they care for the customer. I wouldnt choose anyone else over them. They work with you, which more than i can say for places.

Cubesmart took over my previous storage company where I was on auto pay. They sent me a statement with a due date of less than 7 days later, then charged a late fee. I shall be moving my items to a different company.

Same as many others. Don’t rent here because they lure you in with discount then jack up price 50$ because as the district manager stated they don’t need to be customer client focused if we leave they can rent it again easy. They have zero client loyalty he said price is market driven and the computer runs it all. Nice anti-customer marketing. I have 3 units and what do I do Now but write reviews hoping to help others not to be swindled

We rented a storage unit in Ocala ,Fl I rented the wrong unit online a little confusing needed to change reservation Debbie was very good at reaching out for final paperwork after a few missed communications by me when I finally got to unit she was so understanding and kind she cleared up the confusion without any problems fixed the billing problem deff above and beyond customer service very satisfied with cube smart in Ocala management is big key to any rental place , highly recomend !

They are NOT a secured facility. My unit was broken into 3x in 1 week. Yes, thats right, 3x in 1 week. I even question one of the staff personnel since I caught her in 2 lies. There would of been no reason to lie and since it appeared whomever stolen from this unit, received information of where the unit was when it was moved to, after the second break in. The video shows how they went looking for a particular unit just a few spaces where it was originally. The insurance is a joke! The dont share information with you when you sign up for it, but then you find out most of your items would not be covered by their insurance. If you are needing a storage area find another business other than cubesmart. I have found out the company has secured doors where your unit is, that are broken and wont lock. lights that are out or so dim you cant see while no perform no service to address the issues even though they say they will. The fence in the front that was cut and been broken into and all they do is place a concrete barrier in front of it which makes it easier for thieves to jump over the fence to break in. After 6 months the door and the fence have never been fixed. I have contacted upper management even though most of them stay well hidden from customers and she talked a lot but she never followed through on anything. I have documented everything and will follow up to make for sure no one there can say they were never informed of the issues in case someone wants to address their negligence in courts for items that have been stolen, just contact and I would be more than happy to share my documentation. This is the worse company due to their follow up, failures to prevent break ins when this is their business. If I could give them no stars, or a negative 100 star review, I would.