CubeSmart Self StorageReviews of cubesmart.com

Columbus Ohio storage facility. Tracy was wonderful for calling to say I forgot to lock my unit.

For over 3 months the website does not work for my account. They require you to stay on the phone while they attempt to fix their site. After multiple calls and hours of waiting, I finally gave up. They also can't access your account at the corporate support level - so the only value they add is raising rates and taking your money. Go somewhere else! I am...

Zachary location is good, though I had too many things to fit in the promotion lock up. Bit confused about long term prices, hope can sort out soon. Staff is friendly over the phone and face to face.

Thank you Mike at the Brainerd Road cube smart for your excellent customer service and all the help you provided to the Womble family.

Newport, KY location was great. The facility was very clean and dollies were always available for us. I believe Paul was working the day I had left and he was very personable and helpful during this process. I would definitely recommended this location to a friend.

CubeSmart: 501 Callowhill, Philadelphia PA: DO NOT USE THIS FACILITY. They have one job....to protect the belongings in their facility. They failed. We rented a 10x10 unit in March '22 in a temporature-controlled gated area. We usually come once or twice a month to bring new items or retrieve other items. Yesterday when we arrived, the motorized loading gate was broken and was wide open, though I did not see any car backed in and using it (wonder how long that had been broken and open). Also, we noticed that one of the doors that should close automatically behind a guest doesn't quite catch and is often left ajar if you don't manually close it (wonder how long that had been not operating properly). So, On Sunday 2/25 when we got into our area, we noticed a pair of our slippers sitting outside of the garage gate to our unit. The lock appeared to still be on the garage door; howevever, when we touched it the entire locking apparatus fell to the floor. We lifted the gate and discovered that we had been robbed! Someone had entered the secure location, climbed on top of the storage units, looked down through the chicken wire (I guess they liked what they saw in ours), cut through the wire on the top, looked through all of our things and ransacked our possessions, unscrewed the locking apparatus from inside the unit, exited through the garage door, jerry-rigged the lock to LOOK like it was intact and walked out with large, expensive and some irreplaceable items. To add insult the injury, there was a single staff person on site (there is usually just one person and the only security is doors/gates that require a code). We immediately notified the staff person who was only able to take pictures and give us a brochure to call for insurance. There was no offer for a free temporary space to house our items until a secure location could be found....not even an offer for free boxes to box the items that had been removed from luggage (that was stolen) and strewn about. We filed a police report, and we will definitely file a claim...which won't cover all that we have lost like personal papers, priceless jewelry, etc. We will also notify the BBB and every outlet that we can find to help others from making the same mistake that we did by using this facility. DO NOT USE THIS FACILITY.

Update, Cubesmart has since relinquished the requirement of signing one doc (my lawyer said it was ok to fill out the others) but now they are requiring me to fly out to the site and be there in person in order to retrieve my brother's belongings even though I have somebody already there in Phoenix able to retrieve them. My brother left his stuff with Cubesmart but passed away this fall. Cubesmart has been nothing but a nightmare in trying to retrieve his belongings. I highly recommend never leaving your belongings with them. They force you to continue to pay for the storage while retrieving your deceased brother's belongings through litigation.

They left the door handle broken on one of the buildings for 4 months and then of course somebody just walked in and robbed a bunch of units including mine. I'm not in the state. They asked me to come in and I can't. Then they sent me tiny photos, like thumbnails to see what was missing. Then I sent my mom there to take photos so I can file a police report. They wouldn't let her in even though I have called multiple times. So I had to pay $15 to get something notarized just so she could get in even though they let random people rob the place. Also the manager was gone for 4 days after this happened. It's like they really just don't care.