CubeSmart Self StorageReviews of cubesmart.com

The customer service sucks, the rep was so so rude, I was due a refund, and she stated I don’t get a refund because I paid with cash, after asking to speak to a manager, she was told to refund my money, after receiving my money, I questioned the amount, she couldn’t explain to me why I’m only receiving this amount, I told her she didn’t have to yell, she told me, “if I was yelling, you would know about it”… excuse me, is this how you talk to your customers? Where do they find people like this? This company doesn’t even deserve a 1 star… I called customer service to report her, no respond…

On July 2, approximately 10:03 AM I went to my storage unit on Woodside Avenue queens New York to my surprise they were closed. They were supposed to be opened at 9 AM. I was heading on a trip me and my family that day I store my luggage in there and my vacation clothing for me and my family, I waited for 10 minutes nobody was there. The place was locked dark. Nobody opened up so I had to hurry up to the store my new luggage, my bathing suits by vacation clothing so we got back from the July 4th vacation. I called the storage unit they told me that I apologize I had emergency I couldn’t open up the store Number one you have a major business. You should have two people opening the store all the time God for bid somebody can’t make it in. Somebody could open the store customers you or your customers that service so after 10 phone calls 12 days of me calling you guys you finally issue me a one day credit to my storage unit that is a disgrace that’s a slap in the face. I spent $600 on luggage clothing, which I can’t return because I used it and this is how you treat your customers on one day credit you guys should be ashamed of yourself. Remember you need your customers we pay for a service and you failed to deliver. if I could leave a note star review horrible experience if anybody has experienced this on that day, or any other day please put a negative review they have to know how to serve the customers and stop being so damn cheap. Have two people there opening all the time.

Before I rented a space from CubeSmart, everyone had told me that I wasn't going to have a good experience. I rented a parking spot for a camper at the storage in amissville Virginia. After about a week of my camper sitting there in the storage parking, all of a sudden I have a game camera pointing right at my camper. So I take a drive around the rest of the storage facility and I seem to be the only person there with a camera. Is this place biased because my camper isn't as nice as the rest of them that are in there? The gentleman and the lady without seeing me knew exactly who I was by face they called me by name because they were watching me for weeks for what reason? So I suggest you stay away from CubeSmart because they tend to try and spy on you.

Betty is so helpful and kind, I wouldn't use another storage facility. Always a smiling face and my unit is easily accessible.

Worst customer service ever- always raises the rent- very rude personnel

Please don't use this place at 3301 NC highway 55, Cary, NC. It was first Spacestation storage and was bought by Cubesmart some time back. Useless place as it is not temperature controlled. Then they raised the prices last October from $115 to $151 without informing me. I realized only a few months ago. Not worth it. I am about to close my storage. Service is so so. But it's not worth the money. Go elsewhere where you can get a better deal with temperature control.

Horrible customer service, hard to reach a live person and prices are too high. They won't let you make a partial payment and do not help you and give you no options. I will never use this company again!!!

West Des Moines, IA If you're looking for OUTSIDE storage, keep looking. They advertise being well-lit, and secure; that is a joke. After our toy-hauler was broken into we asked about the cameras....answer was, oh, sorry we don't have them or they weren't working in the area we rented. I'm writing this while "on hold" for their SureSmart/Great American Insurance customer service; 20 mins and holding. I detest companies with "America" in their name that have horrible service, do better or get out of business!