CubeSmart Self StorageReviews of cubesmart.com

The representative at the 1744 Pass Rd Biloxi MS area, caused me to lose my deposit. They assured me that an 18 wheeler could access my unit. But just before moving day upon reconfirmation, they admitted it it wouldn’t fit. When I requested a refund due to the misinformation, they stated that refunds are not available, consequently I had to urgently seek and alternative storage company. It felt like a deceitful tactic to take my money and it significantly increased my stress level. So beware!

I went to my reservation at 3:30 and the employed Wilson have already close the gate so no one will enter the facility and I said that’s a charge $250 it pass that time, all this happen at 1376 Cromwell Ave Bronx NY. I will give negative 5 start , if ya can about the facility they don’t appreciate value customer or new reservations

CubeSmart is engaged in a bait and switch scam where a customer is subject to frequent and excessive rate increases after moving in. I moved in in July 2023 and have received two (2) significant rent increases without sufficient notice or justification. My first increase was Dec 2023 and it was a 21.7% or $87.15 increase from July 2023. Just found out this week, CubeSmart is again seeking another increase of $145.74 or 29% increase from December. Since I moved in CubeSmart has increased my monthly rental at total of $232.90 or 57% in just one (1) year. This is outrageous and the public needs to be aware. I will be moving to a more suitable and reputable storage company in the future.

This company has doubled the rent the last year.

was charged from day made reservation when i told i would use unit beginning ten days later. was also charged insurance which I was not advised about.have been dealing with corporate over a month to resolve these issues to no avail. worst customer service I have ever dealt with.

I had a confirmed reservation to move the contents of an entire house into two storage units on a specific date. When I arrived, I was informed the facility had no electricity due to a scheduled installation of solar panels. I was given the option of (i) moving in with no lights, no elevator, and no way to open the loading bay doors, (ii) accepting an inferior set of storage units at another facility further way for double the contracted rent, or (iii) waiting a week for a district manager to call me back (she was on vacation). I made other storage arrangements and Cube Smart has refused to reimburse me for any excess costs. Their view is that it is the customer's obligation to ensure the facility is available and the customers assume the risk of all costs incurred due to the company not delivering its product. Cubs Smart deliberately turned scheduled maintenance into an opportunity to blackmail a customer, which is a criminal act.

New, clean, great prices and best of all GREAT CUSTOMER SERVICE!! This day and age it is extremely hard to find this combination!!!

Less than 6 months and my rate doubled After calling twice to get information, I asked specifically when they raise their rates. Answer, we don't at least not know. Less than 6 months, received notice my bill is double - Union City New Jersey. DON'T DO IT - Look elsewhere, am removing my stuff immediately before the lst.