CubeSmart Self StorageReviews of cubesmart.com

Location 847 Trailview blvd -I wish I could give cubesmart zero stars. Climate controlled unit - insurance purchased, yet 6k of rodent damages. The smell of mouse urine is overwhelming. Do not use this storage company. You will be charged to have your belongings destroyed. Shameful.

I just wanna say for me personally For what I am going through right now. That led me to cube. Smart has been a very challenging situation. And I just want to say that Bob. Was the greatest!! while I was doing my paperwork. We had little chats about family, it children animals. Ect Totally took me to a place and reminded me of what is important and we all dad face challenges. He also had some great Suggestions suggestions on how to protect my personal belongings. Better while after hearing I had a bad experience with another place, So thank you, Bob for being as hospitable as you were.

My experience with Julie W was fantastic. She helped me with everything that I needed. Customer service was great.

Cubesmart in valley stream longIsland. The nice working attendance name Patricia and LA They worked hard To make me feel comfortable in working through the experience of Renting a unit. all the questions I had to ask and they was right on point. They had a lot of patience and work with me. I would definitely be back at Valley Streams storage cube smart. They are a perfect team that work together. And that's what's important.

Fine I guess , as far as they have units and you put your stuff in them. My unit seemed dirty with insulation falling from the ceiling. Lots of mice droppings on top of my plastic crates. My biggest problem is how they raise costs. Twice in 18 months. Last year (2023) my unit increased and I tried to call to negotiate but could not get through and so I emailed the manager directly without a response. That’s problem number one with cost increases. When I tried to explain this, the manager (Curtis) got very defensive and prattled on without allowing me to provide him with what I’m about to state in this review. Not the best customer service. On November 30, 2023 I received notice that the rent on my 5x10 unit was being raised to $150 per month. So I quickly booked the same size unit over at Extra Space in Salisbury for $65 per month and moved out on December 2nd. Issues that I have - The rent increase notice comes on November 30, leaving no time to move out before incurring another month's rent. There are no refunds. The notices for increase in both years (2022 and 2023) come during a time of year when people would be busy with the holidays and at a time of year where it could potentially be too cold to move. That stopped me last year from moving but that wasn’t going to happen again this year. I didn’t bother calling or emailing this year based on my experience from the previous year. I simply moved to a cleaner, newer and less expensive unit on December 2 (first Saturday after receiving rent increase notice in the mail). I still have to pay rent for December of course since I was still in the unit on December 1, but they leave you no option since the rent increase comes via post on November 30. A mid month notice would help so any move out could happen before rent is due for the next month. Easy since they have my email and cell phone but they choose to force you into renting for another month. Why didn’t I just stay for December since I paid? Because I knew the weather this weekend is in the 40s and I don’t know what the weather will look like if I waited to move in late December. Also take note that late December is Xmas and New Years. Seems to be a pretty good (sarcasm) tactic on the part of Cube Smart to make it very difficult to move out. Note that I had 2 increases in only 1.5 years. Also note that it took me less than 1 hour to pick up a van for $19 and move everything to another company/unit. Anyone with a smaller unit like mine should be aware of how easy it is to move to a new location and not bow to these tactics of late notice during the cold and busy months.

I was a long term renter of this facility in green bay when it was sold and Cube not so smart took over, from being broke into lack of security, place was vandalized and gas station next doors cameras helped find who broke in, the prices they charge with increases for our area might work for a while but surely will lose the long term renters, moved out and rented another unit for less than half of what they want, corporation storage owners, managers care only about themselves and stock prices along with the ceo making millions off this high priced operation. move out and find cheaper units in the area, a handful of 2x4's, cheap garage door and sheet metal and building not maintained isn't worth what they are taking from the locals "because the market bears it" its a shame

At first it seemed perfect. It’s clean and affordable as feels safe . But after a few months they Jack up your rent no matter how many units you have. There is no discount for multiple units. And the low price is to lure you in but they don’t care about long term customers they only care about YOUR MONEY!! Find a better place with integrity, fairness and a loyalty to customers

This business does not care about their long-term customers...I don't understand why people are so quick to give them five stars...when they lock you out your unit and/or quick to cut your lock and auction your belongings...your five star review of them won't be the same. I was a business, and they cut my lock, placed the cut lock inside my unit and had the nerve to ask me if I wanted to buy another lock...I closed my accounts, and I had a few units there. They were not getting my inventory for cheap, and nor was anyone else. I would never rent with CubeSmart again anywhere. Always increasing the rent, but to get you in they lower the price, and tell you according to market rate, so why don't you decrease the customer's rent, if the market is down.