CubeSmart Self StorageReviews of cubesmart.com

Cube Smart self storage has Literally made this the easiest, cheapest storage facility I've ever Had. The staff is hands down the best ever. If You don't lock your storage right they call you and let you know, they are the sweetest most pleasant Ladies I've ever met and they do their jobs with a smile on their face!! I pray that they work their forever because I will know my stuff is safe and Stuff is safe. God bless you ladies!! I recommend this storage to EVETYONE.. This is the caboose location.

I had cubesmart for 5 years and in that time my rent went up at least 4 times! I found a dead rodent in my unit. when I informed the office, I was told that some one on my floor kept food in thier unit & cubesmart was trying to get rid of the vermin. they gave me a dust pan & a broom to clean up the dead rodent. the mice had gotten into my unit & left a disgusting mess, the office told me to see if my rental insurance would cover it. the building was nasty & disgusting, no restroom available, trash on the floors. I called the corp office & told them I was moving my stuff out & why days before my bill was due. the corp office never told the people at the one I was renting from & now I am getting calls & messages from the local office telling me I owe all this money. I do not recommend this company. This company is the worst & care less about the customer! I highly suggest shopping around for a unit that will care about their customers & are not slum lords who just want your money.

I've been using CubeSmart in Old Saybrook, CT to store my things after I moved from NYC. Yesterday, I went to my storage unit and disgust doesn't even begin to describe the condition of it. There were HUGE SPIDERS everywhere! My unit was infested!! It was also covered in webs, there were COCKROACHES, I saw a packet of what looked like RAT POISONING (in my unit), and I kept hearing something that sounded like a snake or rat running around (luckily I didn't see one). When I called, the women I spoke with told me to file a claim with my homeowners insurance. Today, this dump called and REFUSED to have pest control come and they also refuse to reimburse me for the months I trusted these slumlords with my possessions. LOL NO sweetie, CubeSmart will pay for any damages and reimburse any fees or they will see me in court. I'm about to report this joke of business with the city and state so no one else has to endure the hell I'm going through.

We started out with Cube Smart and things were fine at first. However, over time, they continued to raise the prices on our storage unit to the point where it became completely unaffordable for us. It's frustrating because they know customers need their services, but the constant price increases feel unreasonable, especially for such a small space. On top of that, the facility really needs a dumpster. It's inconvenient to not have proper disposal services available when you're moving items in and out of storage. For the price they’re charging, I expected better amenities and customer support. If you’re considering Cube Smart at this location, be prepared for rising costs and a lack of basic services. This is no reflection on management and staff; for they were always kind and respectful.

they lure you in with one price then give you another some time later without letting you know, common practice in the business, access hours are low would not recommend this place

Thieves. Raise rates more than once a year, charge a 20% late fee on day six. Almost $500 just to store items. They take advantage of this need.

I have been renting storage space for about 3 years at the CUBESMART 101 Old Windsor Rd , Bloomfield, Ct. Tammy the mgr of this facilities has been extremely helpful in answering questions I have had. She is very professional, polite and organized. This facility is well maintained.

Let me tell you what CubeSmart did to me and how it could happen to you. As it is within the boundaries' of my first amendment rights. Here is the letter I sent to their CFO Timothy Martin. Mr. Martin, It is with great disappointment with CubeSmart that I must contact you. I was a client of your Deerfield Beach, Florida facility until June 10, 2024 when my storage lot was auctioned. I was then contacted by text on June 12, 2024 for payment. I was made aware of this action on Tuesday, July 9, 2024 when I called to make as payment of $318. I was a client for 22 months and spent approx. $5500 Your managers not only sold off all the contents to which I have a list of. They sold off priceless religious book that were my great-grandfathers that came from Russia. Over 100 of them all between 100-120 years old. Never to be published again. I suspect you have a law degree and are familiar with the Talmud, Mishna and Gomorrah. If you are not, tap the shoulder of any lawyer or judge for an explanation. As per the requirements in Florida Lien Law 83.801-83.809 for such actions. You're company disregarded every requirement set forth by the law. A claim has been filed in Small Claims court in Deerfield Beach, Florida on Friday, July 12, 2024 for the amount of $7679. Not including the books to which, your regional manager contacted the purchaser of my lot and told her they were dropped at Goodwill in Boca Raton, FL. If your office in Plantation has not been served to this date, they will be soon. I have been indigent and homeless for two years and have only recently taken a position as Director of Estimating at a large general contractor. While I'm sure a judge will be ecstatically happy to hear what CubeSmart did to me and my religious books. Those books were the only reason I kept a storage space. The fact remains that CubeSmart broke the law. Instead of wasting our time in arbitration and court, I would like to work this out amicably with CubeSmart. Having had a few businesses, I understand the damage court filings and legal dissertations can do. Especially to ones Dun & Bradstreet rating, the internet media and the self-righteous modern day consumer reporters on television. Please also include a refund of 22 months of payments that I had to have kind friends give me. After your manager told me, If I wanted any records I would have to subpoena them. The level of your firms arrogants, I have never experienced. List of auctioned items Item / Description Cost / value Tool box 18x36x24 $275 Tool box 36x36x24 $350 Tool box 36x36x24 $350 Singer sewing machine 1930 circa. w/ table $500 Swivel chair from Costco $80 Filing cabinet 4 draw $50 1 Fender mini-Stratocaster $100 1 quartered mahogany boardroom desk 72x36 $1075 1 wire rack 72x30x72 $169 1 hand truck $80 1 Chainsaw gas $100 1 8x10 rug $80 Engineering books from Northeastern U. $2000 Grandfather's tools $2000 Luther's tools $500 80 Grandfather's Talmud's, prayer books, bibles all over 100 years old. ? Total $7679 Please take due notice thereof and govern yourself accordingly. I look forward to your phone call. Joel I. Goldman MEP Estimators 561-829-7503