CubeSmart Self StorageReviews of cubesmart.com

If i was able to give them zero stars i would. I rented a climate control unit for my art work and model boats. The AC unit has not been working since 8-9-24 and i now have mold on everything no call - no warning. The AC is still not working. I called the district manager - Daniel Suarez several times no return call and unable to get a hold of anybody. The people at the office sit there like deer in headlights and unable to help. Worst company i have ever dealt with.

My wife and I have a storage unit rented out with cubesmart. We have a serious issue we need to discuss and we want this to be open to everybody because we are deeply hurt by cubesmart. The price of our unit has been constantly increasing every six months and now the price is unbearable. We spoke to the manager at the sunnyside (11104), New York cubesmart, as she wasn't too helpful in giving us her name. She actually tried to mumble her name and I am still not sure what it is after 2 or 3 times speaking with her. The last increase was a whopping $60 in one shot. That is brutal! We have been loyal customers of cubesmart for four years now. We spoke to the manager on the phone and she said she would help us out and reduce this one time. The price increased to $321.30 and she explained she would do her best to reduce it as we have been there for 4 years now. Two times we called her and both times she promised she would help us. The first time we called her because the price stayed the same and she said she would do it correctly for the next month. She didn't do it correctly for the next month so we called her again. She said she would email us and tell us it was done. She never emailed us and we got the same bill again without any modifications she said she would do. Now we are annoyed and we feel like we are being laughed at and not taken seriously. I definitely want to contact my council member as I feel tremendously hurt and ridiculed by your manager, who was not being honest with us. We were so nice and polite with her and she treats us like stupid people. I also might to go to the newspaper about this and tell everyone my very negative experience with cubesmart and also inform people of the amount of times cubesmart increased the prices of our storage unit as they should beware of that. In my book they are not good nor honest people. Terrible, terrible people and company. I am terribly offended and hurt by this company.

700 w 40th st San bernardino ca The lady that works there is so rude her name is Zuma. She treats people like crap. I got locked in there and had to call after hours to get out. Now keep in mind I've never had a warning before because I've never been locked inside the facility before. Well the day after this happened Zuma calls me on the phone and says this is your last warning and then hangs up. She was rude and I still had questions but she just hung up. Very unprofessional. Where did they get her idk but she needs to be FIRED!

Unsecured site. My unit has been broken into 2 times at this facility. The first time management did make me aware, but their only response was to offer me a new lock. A month later, after being assured by management there were no further issues, I find on my own my unit had been broken into again. The facility takes no responsibility for their lack of security. I have rented at this location 2 times in the past, for extended periods, when they were public storage with no issues. Your belongings are not protected at this location.

Awful company. I was going to pay today. Emailed them and called them. They auctioned my stuff yesterday even though the auction was scheduled for next Monday. I went into the office and the staff laughed at me. I’ve lost thousands of dollars and personal family memories because of an unprofessional staff

Yes, I have a month to month agreement. But after only two months of renting from CubeSmart their jacked my rent up by 21%. Nothing but corporate greed at its finest. That is too much. Please be advised they will do the same with you.

Crooks! Had the storage unit for months then I had financial issues so I couldn't pay my bill. Still I have an email that says I had until the 27th to submit a payment. So I went down there on the 27th with the full amount and they had sold all of my stuff! Thousands in welding tools alone and many other items. The worst was all my keepsakes and pictures of my kids were in there! I can never replace that. How can this be legal? They said they sent me an email stating the new final date but I never found it. Anyways don't storage places have to wait a certain amount of time after the final due date and no payment has been made before they can sell all my stuff??!! Dont risk losing your stuff. These guys are hella shady! If I could give no stars or negative I would!

I went into the CubeSmart in Lanham, MD to closeout my storage. Aarron was the rep that helped me and it was like a breath of fresh air. He explained to me what I needed to do the last day I moved out. I came all armed with a note explaining when I was moving out, but he said it was not necessary. This is my first time having to do this myself. My daughter always has been with me, but she has since moved out of State. He was so professional, knowledgeable and kind. I thought I had died and gone to heaven. It is very hard to find this kind of Customer Service these days. So, when I come in contact with people like him, I thank them and write reviews. Thanks for giving me this opportunity to share this good news.