CubeSmart Self StorageReviews of cubesmart.com

Frauds. Debited my bank account. I don't have an account with them. It took me four phone calls, with each person saying "I didn't do it, not my problem" until I finally found someone who agreed to look into it. That person put me on hold for 15 minutes then hung up on me.

I've been in "Baltimore, MD" for (2) two plus years, and I had acquired a storage unit with "CubeSmart," where customer service, location, affordability has been excellently executed throughout the years.

I have had CubeSmart lockers at their Peachtree Corners, GA location for many years. I currently have two active lockers. My granddaughter went to retrieve some of her items from one of my lockers today. She found two locks on the locker, a locker I paid for. So I called the manager and a person named Sean (sp) answered. He told me that those were their locks and had been put on since 2020. I got angry. I knew he was trying to decieve me since I personally have been to that locker since then. He told me I would have to travel to the locker site and show ID to have the locks removed. Keep in mind, the locker is paid up. No money is due on the locker. In addition, the price of the locker (10 x 15) (including insurance I pay for) has steadily escalated since I purchased it in 2020, rising to more than $300 per month now. Over the years, I have paid over $12,000 for this locker only to find it locked with thier locks. To say I am pissed is an understatement. It is true that I let my feelings be known when talking to Sean (maybe some cursing on my part) but I was very angry. Sean hung up on me and refused my subsequent calls. So, in summary, they say they locked the locker the year I rented I and I never came back, even though I did, they refused to take the locks off without my appearing in person (I live 180 miles away) even though the locker is paid up. And the so called manager Sean now refused to take my calls and help me. Spend your money at other locker companies. CubSmart is a scam.

I fully agree with this review below. In my case the unit price has gone up from $125 to $220 with no end in sight. Like MTA, CubeSmart is building these draconian price increases in their business model. This business is criminal. You agree to a price when you move your stuff in they say it's only a one month agreement. Once you move your stuff into the storage unit they can then jack up the price of the unit to whatever they want as long as they give you a 30 day notice. So they basically tell you yes that was the price we charge but we found out other companies are charging more so here's a letter to inform you now that you're using one of our units we raising the price on you by almost an extra $20 a month and you have to move your stuff out of you don't want to pay the new price. Totally a legally way to steal. This company is criminal. Once you sign an agreement on what to pay monthly they shouldn't be able to just say I've changed my mind what I'm charging you so either pay is more or move your stuff out. I got this unit when it was great value storage. They buy it out and then decided my rate is to low and make you get their mandatory unit insurance charging you even more. Cubesmart has found a way to legally steal from the clients and they should be arrested for stealing.

DO NOT STORE HERE! I had 4 storage units at CubeSmart Everhart Rd, Corpus Christi, TX for 3 years while a home was being built in Port Aransas. Brand-new furniture and decor was stored in the climate-controlled units. When our home was completed, we emptied the units and found extensive damage to some of our furniture and rugs due to rodents. Rodents had chewed through 3 rugs and ruined a custom soft due to feces droppings and urine stains. When I contacted CubeSmart they told me I shouldn't have stored valuable items in their facility. Despite multiple calls and emails, they will offer no compensation. DO NOT STORE HERE if you value your belongings.

I am beyond frustrated with CubeSmart Storage in Antioch, CA. This place is an absolute rip-off. They keep raising prices by over 80%, and it’s not due to high demand—everywhere else I checked is still WAY cheaper. They also changed the access hours, making it even harder to get to my stuff when I need it. On top of that, the gates are constantly broken, making the whole experience even more inconvenient. I’m disabled, so moving all my things is not an option, but they clearly take advantage of people like me. I’ve heard from others about their units being broken into, and there’s been an issue with people’s RVs getting their catalytic converters stolen. Nothing ever gets done about it. It’s just a terrible, unsafe place to store your things. Having a friendly staff is nice, but it doesn’t make up for all the problems here. Do yourself a favor and avoid this location there are way better and safer options out there.

Been dealing with CubeSmart in Middlefield CT They raised their rental by $40 do i emailed them and told them i would vacate at the end of the month Ed Silva the GM still charged my cc and refuses to refund my money Their CROOKS and have contact their HQ in PA……..stay away

2/26/25 I have been a very satisfied customer at the 235 Commerce Lake Dr., St. Augustine, FL facility for several years. Office personnel are always helpful,knowledgeable, and pleasant to talk with. Facility is located in a safe area and kept very clean.