Crunch FitnessReviews of crunch.com

I called the corporate office to cancel my membership given the fact that I was moving out of state. They continued to deduct money from my bank account after I cancelled to the point that I had to call my bank and block them. They then turned me over to a collection agency. They advised that I need to cancel my membership in writing, via a signed letter before I could cancel. When I asked to use DocuSign they advised that they do not do business that way. I’ve never heard of such an archaic process simply to cancel a gym membership. Last I checked DocuSign is a legal and widely accepted way to sign documents. If I can settle on a house and retain a lawyer using DocuSign then surely I can cancel a gym membership that way. Upon calling again and speaking to the manager, who identified herself as Mabel Alverez, she continued to insist on a signed certified letter for cancellation. Whatever you do don’t use this gym. You will be locked in for life.

I received a call requesting payment method update and I elected to cancel my membership because, with Covid and my health, I elected to cancel my membership. I cancelled my membership in person, signed the cancellation agreement electronically and paid the payment using the same credit card that Crunch Fitness had on file because it was never inactive. One month later I was notified by phone that my membership was still active and needed to pay an additional month of dues plus a late fee. The representative confirmed the cancellation request had been made but that there was an outstanding balance that prevented them from cancelling the membership. Crunch Fitness also sent an Email on the same day and I responded to the Email notifying them that I had paid all fees and cancelled the contract in person and would not be sending any additional funds. Six months later I receive a demand letter from a collection agency threatening actions against my credit and legal actions unless i paid about 250 dollars. I went back to the Crunch Fitness gym and the representative claimed that my only option was to pay the money and again cancel my membership. I offered to pay the requested amount but told them that I would be taking legal action, the requested amount then increased by about 40 dollars, which I paid. After several confrontations at the front counter on several days I was able to get a copy of my account ledger, and this is when it gets interesting. I discovered and it was confirmed by the representative that each month Crunch Fitness was charging my Credit Card $2.00 for Credit Card Processing Fee. Florida Statute 501.0117 makes this charge illegal. There was also a $15 per month late fee charged because they claimed that the Credit Card Charge was declined, My bank confirmed that no charges were ever declined and though two months after the first claim that the card was declined the automatic card renewal did occur. In the Member agreement Crunch Fitness acknowledged the right to change the credit card expiration date and continue charging the account. Crunch Fitness elected to not charge the Credit Card and used this as the excuse for the $15 late fees. The account balance of $6.83 that Crunch Fitness used as the excuse for not cancelling the membership originally could never be explained but was in the account ledger from the beginning of the membership and was never charged to the Credit Card. State law limits late fees to 5% of the balance due so if anyone is charged this, the charge is not consistent with law. I have filed a complaint with the Florida Department of Agriculture and they have opened an investigation, I would recommend demanding a copy of your account and examine it.

When the YouFit gym in my neighborhood closed, Crunch Fitness began deducting money from my bank account without my approval. I never received a notification or agreed to join Crunch Fitness. The closest Crunch Fitness is near the beach and/or in another city (Orange Park, Florida) - there are no Crunch Fitness Gyms in my neighborhood. I have called, emailed, left bad reviews on the BBB and Google -- all without meaningful communication from this company. I have been asking for the unauthorized deductions to end since last fall - and the gym membership that I never approved/signed to be canceled. There are other class-action lawsuits filed against Crunch Fitness and I see why. Avoid this gym because of their deceitful business practices! And, if you are a previous member of YouFit, Crunch Fitness is most likely still deducting money from your account even though there are no gyms in your neighborhood.

Consistently a great house of fitness. First they are in the Deerfield Towne Center. A multitude of stores suiting so many tastes and Crunch fitness is one of them. The front desk personnel is staffed with 2-3 warm, welcoming energetic guys and gals who make it there business to serve their members as they arrive. Vist this gym. Check it out.

This is the worst customer service ever called 4 months ago to cancel my membership they told me when i signed up its month to month and i can cancel at any time when i cancelled they kepts billing me and sent me to collections now i cannot get ahold of anyone at corporate office (figures) To get this fixed i will be consulting for legal representaion because this is a terrible experience.

The worst gym in the world! Continued to charge after I canceled my membership and send it to a debt collector right before Christmas during a pandemic. Really horrible people! Scum of the earth!

Hi! My name is Dana! I live in the AV and have went with my Dad to the Crunch, and I just... The people, are really buggy, cause they always look at me like weird looks and each of them laughs at me.. From across me, on the counter the employee people laugh across..and I can tell they judged me. In the AV's Chrunch Fitness, in Sol Plaza. They don't even follow the vaccine mandate! And plus, there are people or even kids to judge me and make fun of me. Cause of my birthmark eye...and my appearance. I just can't..I have bad anxiety...and plz aleast do something to fix!!! I whould appreciate it, if people stop laughing at me. Plus they cussing and making jokes. Makes me uncomfortable... :'(

I recommend the gym crunch because I feel good when I'm working out it, all staf are very friendly, polite and the gym clean and organized.