Crunch FitnessReviews of crunch.com

I have been with the gym for almost a year. Gym on hwy 6 in houston is spacious. I signed up for personal trainer. I had changes in my hours and decided to put a hold on them. But before I could do, it didnt go into effect for 30 days. Meantime my card was still being charged for session. I didn't use session bc personally dealing with some struggles and motivation. I pretty much stop going to the gym. My situation didnt changed financial and I tried to cancel but was never informed to do so I will be charged to cancel 189. I have 14 session credit. Your process makes no sense and appears to trap and bleed people for more money.i dont get a refund on paid session. Why not deduct from that? Please advise. It iz hard to reach anyone via phone only via contact form.

Thought I found the best gym. Unfortunately its staffed by the worst ppl of humanity. No thanks. Membership CANCELLED.

I have been at Crunch fitness since it was World Gym I pay the premium price in order to be able to tan The Crunch on Lauzon Rd recently removed one of their tanning beds to add a red light treatment pod Everytime I go for a workout and try to tan the one bed is always busy If you have 3000 members and a third of them are premium members you have 1000 trying to use one tanning bed The weights are all broken and chipped and there are always numerous treadmills out if order The only reason I stay is the staff is amazing

I like the gym in Wellington I don’t like the billing experience I had and currently have. Watch your wallet carefully I set up a membership using auto bank withdrawals When I canceled, those Auto withdrawals from Checking continued. Staff at the gym didn’t seem to have an answer on how to stop Crunch from taking money out of my account I called the Gym, spoke with three different managers over the course of weeks, all of which pledged to get back with me after speaking with corporate. None have, and I suspect none will. Now my local Crunch gym is intentionally not taking my calls Tried to contact corporate directly. There is no way to contact them directly. The number they post as a contact for corporate goes directly to a record recording that states nobody’s taking these calls. So the withdrawals continue Again, watch your wallet! If I didn’t notice these Auto drafts coming out of checking they would’ve continued indefinitely

I joined Crunch Palm Harbor when the club first opened. At that time, the staff went above and beyond to welcome prospective members. Everyone who walked through the doors was treated with warmth, enthusiasm, and genuine courtesy. Until recently, I had no complaints because I simply came in, worked out, and left without needing assistance. Unfortunately, my experience changed completely when I was diagnosed with a serious medical condition and needed to freeze my membership. The young woman at the front desk explained that memberships can normally be frozen for three months per year. After I shared my diagnosis and explained that I would require a longer freeze, she confirmed with a colleague standing beside her and informed me that six months would be possible if I submitted a letter from my physician to the email address she provided. To be clear, I have absolutely no issue with Crunch's policies. Businesses need policies, and I respect that. My issue is with the complete absence of empathy and customer service. When a member discloses that they have been diagnosed with a serious illness, the expected human response is something as simple as, "I'm so sorry to hear that. I wish you the very best. Let me see how I can help." Instead, neither the employee assisting me nor the male colleague standing beside her offered even the slightest acknowledgment of what I had shared. The interaction was cold, mechanical, and devoid of even basic compassion. I promptly submitted the required documentation to the email address I was given. After waiting a week without receiving any acknowledgment or update, I called the club. Sadly, the interaction was no better. The employee who answered informed me that my request had been forwarded to corporate headquarters and that the club had no control over the process. That may well be true, but excellent customer service is not defined by what you can control--it is defined by how you make your members feel. A response such as, "Although corporate handles these requests, let me see if there's anything I can do on my end. I'll speak with my manager and call you back with an update," would have taken very little effort. Instead, I was left feeling like my situation was simply someone else's problem. What is especially disappointing is that this experience has exposed a stark contrast between the exceptional service prospective members receive and the indifference shown once they have joined. It raises an uncomfortable question: Is Crunch investing all of its training in acquiring members while neglecting the equally important task of retaining them? Customer service is not simply processing transactions. It is about empathy, communication, and making people feel valued--especially when they are facing difficult circumstances. Based on my recent experiences, those qualities appear to be missing. Management should view this as more than an isolated complaint. It reflects a culture in which employees seem insufficiently trained in interpersonal communication, empathy, and customer care. Policies are important, but they should never replace compassion. I sincerely hope this review reaches someone in management who recognizes that retaining loyal members requires more than state-of-the-art equipment and attractive membership offers. It requires employees who understand that a few words of kindness and a willingness to take ownership of a member's concern can make all the difference. I have been a loyal member since the club opened. I never expected special treatment because of my diagnosis. I simply expected to be treated with the same warmth and enthusiasm when they first wanted me as a client.

The lack of responsibility an cleanliness is showing more an more everyday. Lack of cleaning the dry sauna not enforcing ppl to wipe machines off. I took pictures to show you all because that is how fungus grows an smells happen. Dry saunas should be cleaned once a week and yall barely do that, also nobody takes there shoes off when they go in so it has even more germs all in there. The tvs do more work then your employees do when trlling ppl to wipe machines. Lazy managers who dont step an mange anything, they avoid confrontation. The groups that have their own trainers an take up space instead of using crunchs trainers. What is the point to follow rules if your own staff doesn't follow them or clean up after members. I should just do what I want an tell yall to F off because you dont do anything when I bring uo situations.

Very clean, VERY PUSHY and aggressive to earn their trainer’s commissions. Only friendly if you are doing what they want. They walk around stalking their next victim during workouts. Management needs work on communication skills and when you want to cancel you have to go to the location to agree to pay whatever and not once was I asked “why” or “is there anything we can do to get you to stay” - “if you don’t pay you will be going to collections “ Byeeeee

It’s hard to cancel even you’ve just sign up for 1 minute you have to pay 60 plus membership plan. Every change you’ll be charged for 20 dollars Machines are not enough. Each kind of machine is only one. So someday you come may be not have a chance to work out on the machine you want. I am not happy but I am stuck because if I want to cancel I have to pay for 70 dollars. It’s suck! So think before you sign up. Hope they can change a little bit make people feel comfy to join