Crunch FitnessReviews of crunch.com

Location: Ocoee, Fl - Silver Star Rd. The text message bombarment to get a trainer is exhausting, I actually had to block their number. I requested membership cancellation on 5 Aug, 2025 and I was assured it was by front desk Maria and acting GM Noah. I physically saw in the system they allowed for cancellation but this business is still charging me on a monthly basis. Bri is actually that locations GM not NOAH.. Ego is not your Amigo. The equipment is satisfactory but the AIR CONDITIONER always has issues. If I wanted to workout in the HEAT, I would've joined an outside gym.

I cancelled my membership in 2024 because my wife and I had a baby and I knew I wouldn't have the time. Somehow, crunch signed me back up in May 2025 and started charging me monthly. I did NOT authorize this or do it myself. Its now September, and they've charged me $84 in annual dues and $20 month for a grand total of $184. Again, that i NEVER authorized. All of their phone numbers are disconnected and even their corporate phone number is disconnected. You cant get anyone on the phone. Only email. Apparently, you cant trust Crunch...

Best Zumba Class of all times 🙌🏻🙌🏻🙌🏻

I had a good experience until I tried to cancel. I only kept my membership to work with my personal trainer. When he left, I tried to cancel my membership. It was not clear how to do it online, so I turned off my credit card. They are now hounding me for payment and say I can only cancel by going to the gym. LA Fitness is being sued for this kind of practice and the FTC should do the same to Crunch.

I joined Crunch Fitness of Lake Mary, Florida mid-June 2025. My fitness as an older person is very important to me and I take it very seriously; I exercise 5 to 6 days a week at the gym. I was very glad that I took advantage of the Personal Trainers that are available for a fee. Alex was my trainer, and she is incredibly knowledgeable, so upbeat and kind, very empathetic. I was able to use the tools she gave me to decide which direction I wanted my workouts to go. The daily classes really appealed to me along with spending 30 to 60 minutes each day on the stationary bike and incorporating other exercise machines as well. I've gotten to know the instructors who teach the morning classes. Lauren handles the Evolve classes on Tuesday and Thursday. She is gentle and caring. Lauren takes into consideration each person's capabilities/injuries and is able to conform exercise in a split moment. Stacy handles Barbell class on Wednesday and Aqua Attack on Friday. Stacy keeps the classes lively and interesting. She is very hands on to help and goes out of her way to know each one of us in both her classes. All the classes grow in new and more challenging exercises as we get stronger. I appreciate that the instructors genuinely care about what they are doing, and they do it very well! I would also like to mention Liora. She is the Aqua Attack instructor on Mondays. Since Liora is a new-to-me instructor, I have only experienced her once, so far. I came away feeling great! She definitely knows her stuff and did such a great job that it started my week off with a bang! Perfect! I look forward to getting to know her and I certainly look forward to her classes. If you're looking for a great gym to call home, this one is definitely it!! Come on in, take the tour, and get started living a healthier, happier life!!

I signed up with with crunch because moved and closer to house. I went a total of three times. The equipment was always broken there elliptical machines are terribly out dated and cheap. There was always at least two bikes out of order and again I went three times!! I called in the first week of joining and explained my dissatisfaction wanted to cancel. I spoke with a female employee that said she was the assistant manager and she would talk to manager when he got in, she said more than once , I promise I will call back. news flash I never got a call back. Just disgusted with the entire experience.

Will harass you and repeatedly call you if you miss ONE payment but won't try to find solutions. The card on file expired and i was having great difficulty trying to update it. I went to the gym and they claimed to update and yet I was still having issues. Idk if they don't fix this issue I'm going to close my account.

I enjoy many of the classes they offer. The instructors are great