Crunch FitnessReviews of crunch.com

Jon guided me through the basics in detail and made sure I was taken care of. Very appreciative!

They are remodeling. Fine. There are no showers. Likely for 4 months. No pool for jacuzzi. No towels newly remodeled bathroom. 2 of 3 dor locks broken off. Much of club pulled apart. Classes packed. And super awful and cumbersome ticket system. Weights from 5 lbs to 150. 0ne set of weights in 5 7.5 and 10 lbs. The weights women use. And they are not in their spot. No one seems to care . The one thing they have not offered. A discounted fee doe this period. They basically suck

Just wanted to share my experience. I went to Downgrade the membership from peak results to peak membership just after 30 days of my enrollment. When i evaluate my needs, i thought peak would be best suitable for me. During my enrollment, i was being told that there is no down grade fees as their promotional offer and my contract also states "Change of Membership Type. Any membership can be changed by buying a new membership at the standard price and cancelling the previous membership". They asked me to pay $55 for downgrade. I was like, you are charging me 5 months of payments in advance as i will be downgrading from $36 plan to $26 plan. When i state that my contract does not mention any downgrade fees, the employee at desk refuse to read my contract at all. Very rudely, they asked to speak with their manager. Now, I wrote an email and went in today to speak with manager after i did not receive any reply from him. Manager argues that since in their agreement there is a clause "All requests for membership renewals must be approved by and are at the sole discretion of Crunch. Renewal fees, terms and conditions, as may be posted in the facilities, are at the sole discretion of Crunch and may be changed or modified, without notice, at any time. Request for membership renewal must be received by Crunch no later than the expiration date of the existing membership. Renewals after the expiration date will be at the full membership price including any initiation fees" Now due to this clause thay can charge anything and everything as per their wish. and they do not need to provide any notice to anyone. Now imagine what they have been doing across the whole North America. If they have 50000 Consumers and they charge one dollar extra to each consumer that's like extra $50000 in their pocket and They know very well that who is going to fight for a few dollars. I was amazed to know there was no escalation process and you cannot find a single point of contact to complain about this to anyone.

Can I give zero? Absolutely crooks. Im reporting them to AG and BBB. Con artists. Dishonest to a fault. Can't cancel membership. Hidden fees. Overcharging rampant. Still paying full membership fees but not being allowed inside. Avoid at all costs, I had issues with planet fitness and even they were better. Horribly inept/dishonest/dumb, and lazy staff and management.

Aside from the inexperienced staff, even the manager behaves in a way that’s not respectable. I had opened a membership for my daughter and already canceled it by going to the fitness center and canceling directly with the manager almost two months ago. But today, the gym still charged the monthly fee from my account, which is the worst experience. This fitness center continues to behave poorly with no improvements at all. After that, I called just now, and once again an inexperienced staff member answered and told me the manager wasn’t there, and that the manager would handle it later. That was their response. It’s terrible, and there’s nothing more to say to describe how awful this place really is.

You only pay your personal trainers 14% of the monthly rate. For all they do, 14% is nothing. I would like to keep my personal trainer but hes not getting pd enough. Corporate wants all the money.

I cancelled my membership on July 30, 2025. Management said it would not be effective until August 30 but I would not be charged for September. On September 2, I was charged for a full month. When I asked management to reverse the charge, they would not acknowledge my membership cancellation and refused to refund my money! POOR CUSTOMER SERVICE On Sept 24, 2025, Crunch refunded $34 for my Sept 2025 cancelled membership. Thanks for doing the right thing.

I am normally not one to write bad reviews but I currently am being completely taken advantage of by Crunch Fitness. They charged me for personal training that their trainer was late for one and cancelled 2 sessions. When I asked for a refund they refused and said that the contract says no refund but they are the ones that didn’t show up. Then when I asked to cancel they said I have to wait 30 days and are going to charge me the annual fee before I am able to cancel. I’m am losing out on a little over $400 due to their predatory charges.