Crunch FitnessReviews of crunch.com

Very disappointed with my experience at Crunch. I arrived for a class within the 2-minute grace period that the program clearly states is allowed, but I was still denied entry. I am currently pregnant and doing my best to stay active for my health and my baby’s health, so being turned away despite following the rules was very upsetting. As a paying member, I expect fairness and consistency in how policies are applied. This experience left me feeling frustrated and undervalued as a member.

Absolute worst customer service. Front desk staff are incompetent and when an issue comes up, management does little to resolve. While I understand mistakes happen, when the same mistake happens by two different staff, management should be doing something to ensure their staff are properly trained. Noah, the assistant manager, was no help.

I was trying to deal with an out of state club that never answers the phone and the mailbox is full. Called a local club , Brookfield Wi, and spoke with Manager Titan. Extremely willing to help , even though club ownership would be different. Helped obtain email addresses, phone numbers etc. Followed up with me as well. He's a “ Class Act”!!!

I always have a great experience. so much to do and very spacious

TAKE YOUR MONEY ELSEWHERE. There are so many options out there for gym memberships! I was a member here, at the Snellville, GA location but needed to cancel because my work schedule changed and the gym was often closed when I needed to work out. You cannot cancel on the app. You have to cancel in person. I came in to cancel, and the employee treated me like literal garbage. I was there more than an hour before closing, but he messed around with stuff until it was less than an hour, then told me that they don’t cancel memberships in the last hour of business. WOW. I told him that wasn’t very fair since I was there in plenty of time. He was like “too bad”… I was totally fine to pay the last month, but also totally fine with stopping payment with my bank. He yelled at me in front of the other gym members as I was walking out “You’re going to have COLLECTIONS ALL OVER YOUR CREDIT” Today I brought my husband in with me to cancel my membership because I was scared to be yelled at and humiliated again. The gentleman behind the counter helped me cancel my membership, and I paid my last month on the spot. I told of him my experience and he said I should talk to the manager who was just finishing up his break. My husband and I sat and waited. The assistant manager came in, and chatted with the other employee for a bit. Then he called us over. I told him what had happened. He wasn’t surprised… didn’t respond with sympathy or apology. Didn’t thank me for waiting and telling him what was going on… he asked me if I had any witnesses. Of course, I did not walk around taking signed statements from people on the treadmills when it happened. He told me he couldn’t be sorry about anything if he wasn’t sure it had happened. What the heck? Crunch, what kind of training are you providing your employees and managers? Most people want to be listened to, and some kind of care in return. This was an unbelievably awful experience.

This review pertains to the cancellation of a membership at the Crunch gym in Orange Park, Florida. The experience was utterly abhorrent. I attempted to cancel my membership online, but apparently, this process is too advanced for them. You are required to visit the gym in person. Who does that in 2025? They then attempted to pressure me to stay. (They did not even provide a reasonable explanation.) They charged me because I was shy of the 10-day notice (by only three days?). I was astounded to discover that even though they require you to PAY for the final month, my membership was terminated that day. Beware of this gym. Is this not a form of theft of services on their part?

Scammer Don’t use them F scammer Be aware that they will make you sign something without your consent a so called contract. Get ready for a lawsuit soon! Already reported them to FTC.

I was paying around $67 per year and made sure to cancel well in advance of my renewal. Despite this, I was hit with a final charge that includes both the annual fee and a monthly fee — even though my contract clearly stated the annual fee wouldn't be charged until September. To make matters worse, no one at the gym mentioned anything about cancellation fees when I cancelled in person. Just a generic "You're all set!" Then I get an email telling me I'll still be charged almost $90? Seriously? This is not how you treat customers who cancel responsibly and follow the rules. It's shady, it's frustrating, and it honestly feels like a cash grab. Clearly, I’m not the only one — go read the reviews. This seems to be a pattern at Crunch West Hamilton (Main St).