Crunch FitnessReviews of crunch.com

The experience has just been awful in multiple counties and even in multiple states there’s no escaping it. I’m not sure how the training is done at this fitness center for the staff but it’s really horrendous. If the customer makes any suggestion to make the gym better or any feedback - they’ll make you feel bad for it - I’ll just never suggest anything ever again to crunch fitness. It wasn’t even a negative thing either. Then going in different states it’s also horrendous if that is not your home gym. 0/10 experience respectfully planet fitness customer service is so much better. $35 for absolutely garbage service. At least the cancellation was EZ that’s a relief. Never again I promise

Signed up for training, there trainer would show up late or cancel on the same day. Crunch Fired employee, at this time I wanted to cancel my training. They told me I could not cancel without paying the 900 balance on my contract. I'm familiar with how gyms work so I paid the 900 and ended my contract. This was 02/17 2026 when I paid the 900 balance on my contract to end my training. I was then charged 150 on 04/16, 04/13 and on 04/20. I called on 04/17 and they said they would call back but didn't. I called 04/18 and they told me the manager was in a training session and would call me back shortly and that did not happen. I called on 4/20 and was told I would get a call back. On 04/20 their manager called me back and first stated that my training renewed and I needed to send copies on my statement to prove I was charged. Before I could send the statements, he called me back and stated I still owed the 450 and that's why they charged me on the 3 separate occasions. The total of my sessions was 1800 but according to my statements I was charged 2250. I told him I could bring my statements to show I was over charged and he told me there was nothing he could do. I asked could I speak to someone above him and he told me he was not allowed to give out anyone's information or contact info. I reached out to the better business bureau and of course there not register with the better business bureau. I'm currently researching how I would be able to contact a higher up so I can send the proof I need to get my refund. I would not recommend doing business with this company. I would not recommend doing business with this company

Be aware of the 3 months commitment when signing up. I told the front desk I was in town for the week and only needed a month and they mentioned nothing about having to pay 3 months and the annual fee. Now I'm out $152 for 1 week of gym use. Update : I was charged again today $29.30 despite canceling and receiving a confirmation back in February. When I called the gym I was placed on hold for over an hour and when finally speaking to the manger who was very rude, I was told that the employee who filled out the cancellation did it wrong and I would still have to pay. Absolute dumpster fire for management here. Do yourself a favor and sign up to literally any other gym.

Peak membership waste of money. Impossible to get into classes. "Extras" like massagers cam only be used for 10 min, which does nothing - total waste- and the massage equipment is sub-par. Locker rooms are too small with nowhere to sit. People wearing shoes into the sauna. Gym too small for # of members...impossible to get on machines or cardio equipment if you work an 8-5 job. Scam annual fee and if you downgrade you get charged a fee and charged another annual fee plus if you want the basic you have to have annual contract. You have to give them your first born vhild to cancel your membership. NOT WORTH YOUR MONEY OR HASSLE. Find a different gym.

55y.o. man here who has worked out in gyms all over the country and all over the world. The fact that I’m taking time to write this is an indication of how horrible Crunch on East Colonial Downtown is. I joined about 6 weeks ago and cancelled today. It does not matter what time you go to the gym, the bathroom and locker room will be closed off for cleaning with a line of people standing outside waiting to get in. Crunch does not respect any customers time, to them you are not a customer. The bathrooms are closed 45 min to an hour at a time at least twice a day. It does not matter if your personal belongings are in the bathroom/locker room, they will block you from going in and they don’t care if you have to get to work or school. Their people literally yell, and when I say yell, I mean YELL at you to get out of the locker room if it’s time for cleaning. They respect no one one’s time. And let’s talk about cleanliness and the lack thereof. Soap dispensers always empty and often missing altogether, ripped off the wall, feces in the toilet, doors ripped off of lockers. Filthy wet floors with wet toilet paper everywhere. And then the equipment: much of it is jerky and in disrepair. But the worst part is they think it is perfectly ok for moms who managed to carve an hour out of their day to go do something nice for themselves and workout, and then they can’t use the locker room and change clothes. They think this is normal and ok. This has never happened in any other gym in the country or the world that I have worked out in. And their people have the balls to scream at you like you’re a child if you run into the locker room to get your stuff out so you can get to work. Membership cancelled. You get what you pay for. My advice, pay a little extra and drive 5 minutes longer and go somewhere that you will be treated like the paying customer you are, Crunch has no concept of this. And if anyone from Crunch is reading this, don’t bother reaching out or responding, you guys need to be shut down and start over.

After joining Crunch Fitness I started working with a personal trainer and continued for several months. The trainer I worked with was promoted and was going to move to OKC to open a new Crunch Fitness. I had already prepaid for the training, and he advised that we could get them completed before he left. A month after he moved to OKC, my wife noticed that we were still being billed for personal training. I spoke with the Manager, Kimberly Gardner, and she told me that she couldn't do anything about it because I "didn't sign anything official". I left and spoke to my trainer again, and he said that this was "not true, I was on a Flex Plan, and he would take care of it". Long story short...Kimberly refused to refund me. I asked to speak with her supervisor, and she claimed she was at the top. I informed her that that would be my last month and she acted as if she could care less. It's Manager's like Kimberly that give gyms a bad reputation.

LOCAL GUIDE | WHO TO CONTACT TO GET YOUR MONEY BACK: Know Your Rights To Cancel With Crunch Fitness in Petal Mississippi Email Corporate and Call: Contact the VP of Human Resources at JF Fitness of North America LLC & ABC Fitness Solutions (Client Services: 1.888.622.6290) ask GEMINI for their email/contact info. Report Their License: Call the MS Attorney General's Consumer Protection Division at 800-281-4418. The AG is the state authority that helps them keep their license and can actually shut them down if they're committing fraud. Read this first if you are having trouble canceling: I was told by HR that this location is being investigated for my case, and looking at the pattern in these reviews, I wouldn't be surprised if others were going through the exact same thing. I escalated this, and accountability is finally coming. Don't bother arguing with local management. In my experience, it was a waste of time because they boldly claimed they had absolutely no record of me ever contacting them. You need to email their superiors to force a paper trail. MY EXPERIENCE: I went through this for 6 months and lost hundreds of dollars. I am permanently disabled and called within my first two weeks to cancel. They demanded a certified letter. A corporate policy does NOT override state and federal law. If they have a problem with their own policy, that is their problem. The franchise has the power to change it; it's not our problem. Certainly not one that should cost us financially. They took hundreds of dollars from me over 6 months while I called and emailed countless times, only for them to boldly deny it ever happened. Instead of helping, management hid their employee contact info, refused to give me their employee IDs so I could officially complain, and made a poor clerk at the front desk call to handle it. They offered an ultimatum: they would cancel my membership as a "courtesy," but they were going to keep my money. It was that or nothing at all. I told them I'm not the one to play with. I had to do all the research on my own, but I finally bypassed the local gym entirely, emailed corporate, got the policy canceled, and got my money back. Those hundreds of dollars may mean nothing to someone who owns a local franchise, but it's a lot to everyday folks living check to check and supporting themselves and families. KNOW THE LAW & CREATE A DIGITAL PAPER TRAIL (Quote this in your emails): ADA Title III (Americans with Disabilities Act): Refusing a reasonable modification (like an electronic or phone cancellation) for a permanently disabled person is direct, actionable discrimination. Corporate policies do not supersede federal civil rights laws. FTC Negative Option Rule: Even if you are not disabled, if you signed up online, federal law dictates you should be able to easily cancel online without coming into the facility. Mississippi Code § 75-83-3: Health spas are required to hold a $25,000 surety bond with the state to protect consumers against dishonesty and failure to provide services. In my personal opinion, I am not surprised by how they acted, given the other reviews for this location. Another reviewer recently wrote: "0/10 do not recommend. If i could give negative stars I would. They finally canceled my policy after months of telling me they couldn’t cancel because of my balance. It took months of me sending them letters explaining that i was unable to use the membership anymore because of medical reasons... Crunch is not run by honest individuals. For the life of me I will never understand how moral bankruptcy someone has to be to lie to people repeatedly. Scary world we live in." I completely agree. I can't help but wonder how many other people have gone through something similar. If this review helps someone else, it's worth it. Email corporate, quote the statutes, and get your money back! And for the record: it is not slander if it is the truth. P.S. I already told their superiors they are NOT to contact me again, so don't bother replying to this review. Your actions speak for themselves.

I canceled my personal training on January 27 and paid the final $116 on February 20. However, I was later charged the same amount again on March 8, March 20, and April 3. I’ve sent several emails and called multiple times to try to resolve this, but it’s been very difficult to get in touch, I’ve had to call repeatedly throughout the day just to reach someone. I was able to speak with a coordinator once, who mentioned I would be reimbursed, but I haven’t received any update since. Just sharing my experience so others are aware and can keep an eye on their billing.