Crunch FitnessReviews of crunch.com

BEWARE: I paid for several months of individual training at Crunch East Cobb, before ending training. I went in to cancel the training and they said that there were some issues with the cancellation since they were moving over to iPads, but the manager on duty promised it would go through and be taken care of. Two months later charges for training sessions started showing up on my credit card. Crunch charged me well over $1000 before I got them to stop charging. They admitted on the phone that the overcharge was a computer error, but were careful to not put it in writing. After multiple calls and visits I was informed that they were unwilling to refund my money, despite having provided ZERO services for the money they charged me. If you HAVE to use Crunch Fitness you better CHECK your cards and bank accounts every month.

Stephanie the instructor for the Hot Yoga Flow did such a great job doing my class that I will be back!! She is encouraging, nice, helps us feel comfortable and gives no judgement. Patient with us! Or me i should say

I have been with Crunch since this location opened. I usually have no issues and enjoy the amenities overall. I had an accident recently and fractured my ankle and will not be able to come to the gym for several weeks.      I called this morning 05/01/26 at 8:30 AM into my location at Gainesville Georgia to work with them to cancel my membership and was told I needed to come in to sign something. I informed the manager on duty that I cannot come in due to the broke ankle and she said that I would need to mail in a letter to cancel. I again explained I cannot mail anything physically right now but I could email the request. I was then told "They tried to make that work in the past but it didn't end up working." Which really doesn't make sense as physical mail is a more inconvenient and indirect form of communication. I asked to speak to another manager and was told one would not be in for two hours. I then asked if I could leave my information and get a call back regarding the matter and the response was "I can take your information but there is no guarantee they will call you back." When I asked why I was told that they just get busy. I stated I would then call back in a couple hours and the manager responded "Okay" and proceeded to hang up on me. I then called back and asked for the managers name and was told I couldn't have this by the front desk person "Yesinia Santana." I asked to speak to the manager again and was put on hold then hung up on again.   The last couple weeks since I broke this ankle have been painful and emotionally tolling. I believe an exception to cancel my membership via email is warranted. I was respectful and just wanted to ask someone higher who could approve this request and the customer service I received was unacceptable.

Friends do not sign up with crunch fitness this place is a 100% scam I did not even go inside they changed me 160$ I worked so hard my one week pay check took it service I did not use and I just got a call on my phone just now debt collector telling me they want 260 ???? What is going on so please stay away from this place I work or call these places total mind boggling how can they do that they can see if someone is coming inside or not if they don't see the person in a month atleast call them stay in touch thru email or phone call what kind of responsible business is this friends stay away from crunch fitness reason I am writing this so you do not have to go thru this thank you for reading..

Worst experience with a gym membership. The app doesn't update for 30 days if you get a new phone and you can even see the person you have as a friend in the app. They charge me a late fee when the monthly fee didn't go through because my credit card expired and all the had to do is send an email or text to alert me and they didn't. NO OTHER COMPANY I DEAL WITH CHARGES LATE FEE .THEY SEND YOU A NOTIFICATION TO UPDATE YOUR CARD INFO. Other gyms give you 1 hour for a $180 monthly personal trainer. Crunch only does 30 minutes.

I did not have a good experience going to crunch in Walker MI. When I signed up, I was told that they had a good deal of 10 dollars per month. However, after asking many questions about this offer, they never once told me I had a contract to stay there for a year. If I had known that I would have not signed up because I knew beforehand that I would be moving away. When I tried to end my membership, I had to call 5 times and every time they would ask me if I had emailed the right email. And to re email and to wait for a response and that the manager would reply in a day or two. Finally when I got a response after 30 days, they had told me I was on a year long contract, and that I would have to pay back 80 dollars. Overall I am not pleased with my experience at crunch as it was extremely difficult to end my membership and decieved of knowing that I signed up for a year long contract.

I would not recommend this gym at all. In fact I will make sure I let everyone I know what horrible experience I had at Crunch fitness. They told me that $1 would lock in pre opening prices. Once the club opened I could come in and select a membership. Well I decided not to join, not realizing that I already signed up for a membership. To a club that was not open yet. So I could not even see it. I start getting billed, and of course there isn’t any special pricing. The club is 1 1/2 hrs away from me. I called and try to cancel. But they tell me I have to drive the 1 1/2 there to cancel. They also tell me I have to pay 3 months plus there yearly membership fee. Also when I explained what the salesperson told me. They knew exactly who it was and they had received several similar complaints. But sorry about your bad luck. Zero caring. Zero customer support.

Horrible experience with this gym. I had a yearly membership with them. When I asked the staff what I needed to do since I was moving out of town, they told me all I needed to do was wait for the yearly membership to expire and the account would terminate. Turns out it didn't and they began charging me monthly, plus their 55$ annual fee. When I saw the charge I immediately called to cancel. Couldn't cancel over the phone had to show up in person, after moving away. To top of off they charged me for the next month as well to cancel. So I ended up having to pay over 140$ to cancel, otherwise they threatened to send me to collections.