Crunch FitnessReviews of crunch.com

About a year ago I moved to GA and signed up for a crunch fitness membership online, however it was my bad and I accidentally signed up for a location that was two hours from me. So I went to my local location and told them my issues and they said only thing they could do was have me fill out an application in hopes that I could transfer to their location as my “home gym” they told me it’s not 100% guaranteed but I went through that process anyways and assumed it went through because I had a barcode I was scanning and no one said anything. Well now that I’m moving back to my home state and I want to cancel it’s the biggest issue ever. I had no idea that online or over the phone cancellation was not a thing. Because when I called my home location and they told me my account was not in their system, I called the location two hours for me only to find out that my account was still with that location and unfortunately, in order to cancel I had to either drive to them two hours away or I had to mail in my information to an address to cancel. In the meantime, though I was going to be charged for that month because it was less than 30 days notice and then I found out that while I’m waiting for my documents to arrive by mail that I’ll be charge my annual fee as well and there’s nothing they can do. Absolutely ridiculous. I was not aware that it was gonna be this difficult.

I went there to check it out and whoever designed the layout knows nothing of keeping bodyparts together- This was in Melbourne Fl - music is loud and A/C was cold -people leave weights on machines and bathrooms were dirty Only 2 smith machines and I was unimpressed. Only thing they cared about is did you want to sign up. Lifetime Value of a Client is not taught here.

Lets start with parking, good luck. Getting into classes, you better set your timer and be quick to the draw to get enrolled. Now with those 2 things, I still planned on keeping my membership. My employer offers me a free service called Wellhub and Crunch became a member of this service. Great, I can cancel my membership and use Wellhub, right, save my $32 month. So I am thinking great, I should be able to cancel my membership with no issues,"no contract", well I was wrong. Even though I gave well more than a 30 day notice, they still demanded I pay the $70 maintenance fee, wow, not even a member for 30 days, why can you just not transfer my membership? I guess they need that $70 more than they need happy members.

This is a scam of a company. They will constantly charge you random amounts and even if you change cards they will find a way to keep charging you. They make the cancellation process extremely difficult. Be warned that if you try to cancel, not only can you not do so in the app, but you have to go the gym you were initially signed up at. The one that keeps billing me was formerly a 24hr fitness and when CRUNCH took over, I started getting charged $30 a month without and warning or notices. I’ve been getting charged since August of 2025 and I’m currently writing this in May of 2026. I’ve still yet been able to cancel the membership and just today a got a random $64 charge. 1/5 is far too generous for these scum bags.

CRUNCH FITNESS CHARGING FEES THAT I DIDNT DO! So we had a Crunch fitness acct that I started in November that I wasn't using so I went and canceled it on Saturday. They Charged me a 10.00 late charge. I was told that my original due date is on the 19th of every month but since I signed up with a debit card they will start the process to take out on the 19th but it's not completed til the 24th of every month so it looks like my payment is late but it's not. Every 24th of the month my payment comes out so no sir it's not late. If you started the process on my due date then thats not considered late either. That damn boy said they don't give refunds. I said oh somebody is giving me a refund. I want the corporate office number right now. He took the name and number down and is supposedly going to give it to some woman to call us back. They playing with my money then won't refund they bullshit as reply. Oh somebody gon give me my money. If yall got Crunch fitness please check yalls banking accts and stuff. They bank cant refund me cause it's a legit payment they told me to continue the dispute with Crunch fitness which I guarantee I plan on doing.

I joined the Plantation Florida gym two days ago. I was told to sign on a keypad 7 times without having the benefit of knowing what I signed, which is in the agreement NOTICE TO BUYER- DO NOT SIGN THIS CONTRACT BEFORE READING IT. The agreement was emailed to me and I then reviewed it. The rep at the gym never disclosed the annual fee whatsoever, I only realized it AFTER printing and reading the contract. Other inconsistencies exist, and I feel like I have been taken advantage of. I am a handicapped senior citizen.

In November 2025, Crunch raised my monthly rate without any advance notice. When I tried to review my membership contract to understand what I had agreed to, their website was broken and the contract was inaccessible. I reached out by email for answers, to flag the broken website (when I checked back a couple of months later they still had not fixed it), and after getting no help with either, to cancel. The Crunch Assistant General Manager told me by email that cancellations required an in-person visit or written cancelation request by mail and then stopped responding entirely. As you will see, Crunch apparently does not read its mail for months at a time... I went in person. At the desk, I was told I would have to pay out the remainder of a full year upfront to cancel immediately, which was never mentioned when they instructed me to come in person or cancel by mail. I refused. After pushback, the employee backed down and processed the cancellation. I left with a printed confirmation (which I had to push for, and I'm glad I did): account canceled, $0 balance. Ten minutes later, after I had left, Crunch attempted to charge my card $107.91. Over the next three months, they attempted six more charges ranging from $11.99 to $40.97. I filed complaints with the Oregon Department of Justice, the Consumer Financial Protection Bureau, and the Better Business Bureau. Crunch ignored all of them. Both the DOJ and BBB closed their complaints out entirely due to Crunch's non-response. I sent certified letters to the Beaverton location and corporate New York in December 2025. Those sat ignored for months until someone finally emailed me in March 2026 to say they had just seen my letter. That is what canceling by mail would have looked like. Four months after a documented cancellation with a printed $0 balance confirmation, I finally got written acknowledgment that the account was closed and nothing was owed. Read the other reviews here and all over the internet. This is not a one-off. Every step of this process, from the unannounced rate hike, to the broken website, to the hidden cancellation fee, to the months of unauthorized billing attempts, to threats of sending you to collections, was designed to either extract money or wear you down until you give up. It is stunning this business is still operating. Or is allowed to. Document everything before you ever set foot in this gym. Better yet: don't.

Today I went to the gym in Forney at 8:13 am and I have one of the most horrible experience in any Bussisness as a customer ever. I paid for my VIP membership wish include all the amenities in the club, but been new I didn’t know that to join the classes you would have to doit 22 hours in advance, when I was set up in one of the bikes the class was to starting I heard that everyone has to have a hand bracelet so I went in front and the person customer service under the name of lily’s she told if I didn’t booked online I would be in a waiting list so she told me to wait, while I was waiting I was seeing the irregularities of she giving others the opportunity to go to the class over me that I was waiting an about half on hour, but the worst part was whe she was laughing and mocking me in front of other people because intentionally she was denied me going and join the class. To the point that a witness that she gave her the last bracelet wish was not happy how she was caring her self called the manager and lilys the disrespectful customer service give us her back not apologizing for her action of bulling me because of my accent and raise not letting not enjoy the spinning class.