Crunch FitnessReviews of crunch.com

Deceptive billing practices. Refuse to cancel membership. Never give them your bank details

I was mislead to believe that the 9.99 plan was monthly with no annual commitment on their Instagram page. I purchased this plan, however the workers were mean and the machines were too packed so i went to cancel, and they smacked a charge of 211 dollars to cancel. I went in to ask if anything could be done because I was misled, however the worker did not even try to listen to me and told me to just pay the money and its not too much. I physically am unable to pay this fee so they keep stacking late fees onto my head.

So, I go in for a membership and Hailey in Eugene, OR, signs me up for a wrong one. After 2 months they still won't fix it or cancel my membership. They are harassing me w endless phone calls, texts, & emails. I've sent out a cease and desist order for both the home gym and corporate. I'm ready to press charges. I've notified the FTC, DOJ, & Medicare. They are shady & make it impossible to cancel. They're rude from the bottom up. Corporate has called me 3 times asking for money that I don't owe. They will not fix their mistake even after 2 months. They have gaslit me about it & that's a form of abuse. So they're discrimating abusive stalkers. I would beware. It's not worth the hassle.

I am writing to share my wonderful experience at your gym since it opened on March 18, 2026 (Conroe, TX). I initially came in for the early enrollment offer of $1.00 with no contract obligation and was greeted by a lovely young lady named Riley. She was incredibly knowledgeable and answered all of my questions, which truly sold me on the facility. As I haven't been in a gym for over 20 years, I mentioned that I was interested in a personal trainer. Riley directed me to the front desk where I met Alvaro Garcia. He was very welcoming and informed me that he was a trainer himself, so I signed up for eight sessions. A few weeks later, I saw on social media that Alvaro won second place in a competition. I felt so excited and blessed to have him as my trainer. I have only completed four sessions so far, but I can already see a huge difference. I highly recommend this gym. The classes are great, the facility is very clean, and I appreciate that staff members are constantly sanitizing the equipment. Thank you, Crunch, and especially thank you to Alvaro Garcia for the excellent support. Best regards, Elda Navarro

With any gym that is decent and has good equipment when it's busy, it's not necessarily the best time to go. This particular one is in a college town which means before 8:00 a.m. And after 9:00 a.m. on weekdays it's busy. Sundays it's dead and whenever college is out and the kids are partying it's dead when it's not. It could be busy. I go at 8:00 a.m. It's not bad at all. Love this gym. I've done a complete transformation from wearing size 40 to wearing size 29s and 30s. Took my visceral fat from 22 down to three. Took my overall body fat from 36 plus percent down to 10.5... obviously diet does most of the weight loss but maintaining muscle and looking better you get at the gym

Just like all the others I signed up for a promotional trial, cancelled 10 days later (for health reasons) and was nailed for a $59.00 annual fee. This appears to be their MO; suck people in with false advertising or bogus promotions and then suck a bunch of fees out when people try to cancel. I have no clue how they've stayed in business with the amount of fraud and theft they perpetrate.

Classes didn't happen for months. Then with no notification a Annual membership fee of $65 hits. When I asked after 2 months why I'd be charged this they reference me to the small print that WAS NOT mentioned when I signed up.

Do not buy membership to join Crunch. My wife cancelled her membership in October 2025. In the meantime a Crunch rep contacted her by phone on at least 3 occasions to see if see would be willing to resume her membership and the Crunch rep was willing to waive her balance and she respectfully declined. In the meantime, Crunch admin and billing did not cancel her membership and continued to bill her and eventually sent her account to a collection agency. She could never reach anyone at Crunch to resolve the issue. Her account was on autopay and she was always completely paid up. It appears that Crunch deliberately refused close her account and kept her account open to scam more money for a membership that no longer exist. A shameful and total scam which will eventually catch up to Crunch when a class action lawsuit is filed. Be advised, STAY AWAY FROM CRUNCH. THEIR BILLING PROCESS IS A TOTAL SCAM! GW and CW Fairfield CA