Crunch FitnessReviews of crunch.com

I signed up for the free month try out. Ended up never going, decided to stick with Planet Fitness. When my free month was up I tried canceling. They wanted 100$ to cancel. The calls and texts and emails are egregious. Will never suggest to anyone even though I never stepped foot in one.

How can this company have no corporate customer service? After putting my daughter’s membership on hold for medical reasons, I called her local gym to extend again and was told ok. Later that month I received a bill and when I called I was told corporate denied this request and I now had to pay an additional month when I cancelled. The local gym has no authority to assist and there is no corporate email or phone number. I guess we know where we won’t be joining again.

Horrible experience do not go here

Crunch in Ocee has over charged my account keep giving me the run around in regards to my money for a freeze the trainer was supposed to put which he never did and they went ahead and cancelled without my permission and also added new charges on to my account then offered a refund they sent it then said again they are wrong but still want to keep my money because there is never a manager that can handle this issue how aggravating everything has been as a new member at this gym if a district manager can finally look at my account and call me my number is on the file

I no longer feel safe working out at a gym where staff protect members who lie, insult and harass others because they know each other outside of the gym. I was a member at Crunch for 5+ years without incident until this happened. I briefly stepped away from equipment (with my belongings still on it) to use the bathroom. When I returned, a woman was using the same equipment. I politely told her I was using it, my stuff was there, and I had no problem working in with her. I even offered to clean the equipment between sets for her. She immediately became hostile and eventually told me to “f*** off.” Her husband came over with the same entitled attitude, saying the manager was his “client” and I “wouldn’t win this argument.” When he brought the manager over, the husband lied and claimed I told his wife to f*** off, the complete opposite of what happened! Another member witnessed everything. He confronted the woman afterward, and she admitted to him “Yeah maybe I was being too aggressive. I told him to f*** off.” He then came to me and confirmed I did nothing wrong and offered to speak to the manager on my behalf. Despite having a witness who could verify my account, the manager discouraged reviewing security footage with multiple excuses. He claimed I was gone “4+ minutes” when I was gone for about one minute. I had my membership cancelled while the couple who harassed me and lied to staff faced zero consequences. I filed a formal complaint with the regional manager over 2 months ago. Multiple follow-ups. Zero response. The manager at Lake Mary protects his friends over doing what’s right and safe for other members. Other members I’ve spoken with at different Crunch locations have also expressed concerns about the management at Lake Mary. A quick look at the ratings compared to other Central Florida locations tells you everything you need to know. If you’re considering Crunch in Lake Mary, keep this in mind: If this is how management treats a 5-year member with witnesses backing them up, imagine how they’ll treat you when something goes wrong - especially if the conflict is with one of their buddies.

With all public facing enterprise, Crunch Fitness (Waldorf MD. Branch). Provides 100 % customer satisfaction experience for me. As a retired senior citizen with mobility issues: Ms. Bria always provides excellent customer service: gym information- orientation, class /check in, equipment knowledge. She is a 5-star employee! A rare find.

Worst gym !! I created an account by accident they won't let my cancel , even though I messages repeatedly that I dont use the gym and they refuse to cancel it !!

I joined online and then got a leg injury right after that it was never able to come in. So the second month I told them that I want to cancel the membership because I've never used it and that they already got a free month. They told me I got to pay them to cancel this membership. Now why would I have to go to all of these changes to cancel it when it was just simple push a button and join. Now I got to jump through hoops and pay you to cancel the membership that you've already got more benefit out of than I have. They are so shady my son was overseas for a year and he advised them he was overseas and that he couldn't use the membership he was in Kuwait fighting for our country and they wouldn't cancel his membership. They are so shady. I would not recommend that anybody join a membership with them I would rather go to the y and pay double for my membership than to go there which is what I plan to do.