J H.
NEVER GO TO THIS GYM UNLESS U WANT TO…
NEVER GO TO THIS GYM UNLESS U WANT TO BE LIED TO AND SCAMMED OUT OF MONEY! My brother went in person to sign up for a membership and he talked to a manager for 40 minutes about it. He wanted to sign up for the $10 membership but the manager said no you need to do the $30 membership and after 3 months you can downgrade for free and it is cheaper in the end, so he signed up for that one. My brother clearly asked if I want to downgrade will there be a fee and he said “nah, after 2 months”. He called May 19th, talked to a male employee to pause and downgrade his membership. But in June, he got charged again and when I called the girl employee said nothing has been documented for that and I can pause/downgrade the membership for you. I told her to pause the membership for now because she told me there was a $20 fee to downgrade. She also told me she can ask for a refund for this month because my brother called. I called again later and talked to a male manager. He said nope our employees are taught to say the same thing and we don’t have record so nothing we can do. This manager even told me, a manager signed up your brother for the membership. But clearly the workers and even manager aren’t taught the same things when each one tells us something different. The male manager asked me do you have documentation of this conversation. Why would I AS A CUSTOMER have documentation of our call when we clearly trusted ur employee would do his work. It’s not that hard but clearly the worker thinks it is. Then this manager says I can’t touch this account since ur not the account holder but why did the girl employee say she can and never once told me I need my brothers written consent or verbal. And the manager also said there is still no note of downgrade. Clearly again the employees aren’t doing their job. I talked to the general manager and he keeps saying the same thing I can’t do anything because there is no documentation. Why are we paying for your employees to mess up. I have a screenshot of my brother phone log where he called you guys may 19. Your male employee messed up and never documented it and we have to pay for it while they are getting paid to slack off clearly. Also, both the male employee he called and the manager he talked to in person never once mentioned downgrading fee while the girl employee I called today said we are obligated to tell you guys about a fee. Another mistake clearly by the employee and manger but we have to pay for it because there is no documentation. I asked the general manager to look at the cameras for the exact time my brother called to figure out the employee. He said we can’t do that, then what’s the point of cameras and who can look at it then? And he said he can give a refund right away if their is proof. So u guys can give refund but just aren’t willing to. You guys are greedy money grabbers. Each time the manager and general manager say they were trained a specific way. 3 times the employees and even one of their own managers clearly are wrong and not trained properly. But the most you guys can do is put his membership on a temporary pause. You guys aren’t willing to refund this month or the downgrade fee which ur manager lied about. I don’t know if your manager get a bonus for signing people on but clearly one was money greedy tricking and lying to people about the membership. But you guys aren’t willing to fix anything within ur employee group. And this isn’t the first post I’m seeing of the same issue so clearly there is something wrong within ur employees slacking off at their job. Why do we have to pay for the multiple mistakes ur employees make. This is truly one of the worst gyms ever. Other gyms are willing to refund or stick to their words since I mean u guys trained ur own employees personally