Crunch FitnessReviews of crunch.com

I’m floored by the service Jermey provided.I told him he changed my entire day.Thank you so much!!

I want to share my experience with Crunch Fitness so others can make an informed decision before signing up. In December 2025, I signed up for a membership before the gym officially opened. The salesperson told me that my membership would not begin until the gym opened and I actually started using it. Based on that information, I agreed to join. When the gym opened in May, I was surprised to see charges begin immediately, regardless of whether I had actually started using the facility. This was not what I was led to believe when I signed up. I was also told there was no cancellation fee. Unfortunately, when I decided to cancel within the first 90 days, I learned that I would still be responsible for the annual fee and additional charges. None of this was clearly explained to me during the sales process. My experience left me feeling misled. The promises made by the salesperson did not match the actual terms of the membership. Had the fees, billing timeline, and cancellation policy been explained honestly and transparently, I would have made a different decision. I encourage anyone considering a Crunch Fitness membership to read every line of the contract before signing and not rely solely on what is said during the sales presentation. Ask for every promise in writing, including when billing begins, cancellation policies, annual fees, and any other charges. I believe customers deserve transparency and honesty when making financial commitments. Unfortunately, that was not my experience, and I cannot recommend Crunch Fitness based on how my membership was sold.

I had an amazing experience thanks to the general manager at Crunch Fitness in Palm Harbor, Christian. From th, he was incredibly outgoing, welcoming, and genuinely cared about helping me. He handled my situation professionally, listened to everything I had to say, and worked with me until we got to the root of the problem. , and his positive attitude made the whole experience so much better. It’s rare to come across someone who is not only great at their job but also such a kind and respectful person. He went above and beyond to make sure everything was resolved, and I left feeling valued as a member. Crunch Fitness is lucky to have a general manager like him. Thank you for the outstanding customer service!

Do your research before you go! Read comments and reviews. My college age daughter signed up at Crunch for a year membership. A day later she saw a package that best suited her for her summer home from college. She asked if she could change to the other membership. They agreed and said they canceled the membership AND they said they would, as a courtesy, refund her ~$100 sign up fee. She was never refunded, they still charge her for the monthly fee. She went up there in person to discuss and the manager CALLED THE POLICE on them. The police were on my families side and the manager said, ‘I didn’t call you here to be on their side.’ Or something to that effect. HIGHLY DO NOT RECOMMEND! They aren’t trying to give you a plan that fits you, they just want you to sign up and NO refunds.

If I could give this place a zero I would. I wish I had read the reviews before I signed up with them. I was incorrectly charged $110 by Crunch Fitness in Athens, Georgia, in March. After reporting the issue to my trainer, he acknowledged it as a mistake and advised me to dispute it with my credit card company. I did so, but Crunch Fitness never responded with the required information so the charge was not reversed. After this, I was charged an additional $110 two more times, bringing the total incorrect charges to $330. Despite repeated attempts over the past three months, everyone at the gym has acknowledged that a refund is due, but no action has been taken. Withholding a refund for money you acknowledge was incorrectly charged if blatant theft in my opinion.

I have canceled about a month ago and was charged after they said they were not going to charge me after the cancel. I just found out they did not cancel my membership; I was also over charged many times that they don't want to take credit for. they keep saying that I did not pay my bill when I did every time it was due. and when i did they charged me again in same month for a payment. they even charged a card that I told them to take off many times and did not do it. I have made many calls to them and even went in to confront them and nothing still has not been done with them. they like to scam people

Customer service was very disappointing. I visited the location in person to cancel my membership and was told I would still be required to pay for one additional month. To make matters worse, my annual membership fee had been charged that same day, and they refused to refund or prorate it, even though I would no longer be using the membership. As a result, I am being charged both an additional month's membership and an annual fee for time I won't be a member. This is not the level of customer service I would expect from a national company. I cannot recommend a business that treats customers this way when they are simply trying to cancel their membership.

My first time experience was a disaster I have never experienced a Crunch gym before, after my experience I will not be purchasing a membership. This Crunch location offers one day passes to active members to bring first timers. However, when I arrived, My friend who purchases a membership was denied a day pass and I was instead told to pay for a “free week.” My solution was to get a free day pass from Crunch through their website.The staff gathered additional information and collected my license. Surprisingly, they didn’t tell me that I wouldn’t receive my license back until I explicitly asked. This alone made me uncomfortable enough to think about Crunch's business practices. The gym equipment is serviceable, and my experience working out without the presence of an employee was my favorite part. After returning to the front desk to collect my ID, A different gentleman with dark curly hair informed me that I wouldn’t receive my license until I paid for the “free week” pass. While this might have been meant as a joke, the delivery and lack of explanation this was optional left a horrible taste in my mouth. After explaining that I wouldn’t be signing up at this time, the employee began questioning me about my decision he didn't inform me I could make. He even said, “You don’t have 6 cents to sign up?” while my license was still in his possession. Needless to say, after repeatedly asking for my license back it was finally given to me. The last 5 minutes of my experience ruined the past ~2hrs spent there. I will never give Crunch an opportunity to take my money after this first (and only) experience.