Crunch FitnessReviews of crunch.com

I like the gym in Wellington I don’t like the billing experience I had and currently have. Watch your wallet carefully I set up a membership using auto bank withdrawals When I canceled, those Auto withdrawals from Checking continued. Staff at the gym didn’t seem to have an answer on how to stop Crunch from taking money out of my account I called the Gym, spoke with three different managers over the course of weeks, all of which pledged to get back with me after speaking with corporate. None have, and I suspect none will. Now my local Crunch gym is intentionally not taking my calls Tried to contact corporate directly. There is no way to contact them directly. The number they post as a contact for corporate goes directly to a record recording that states nobody’s taking these calls. So the withdrawals continue Again, watch your wallet! If I didn’t notice these Auto drafts coming out of checking they would’ve continued indefinitely

I joined Crunch Palm Harbor when the club first opened. At that time, the staff went above and beyond to welcome prospective members. Everyone who walked through the doors was treated with warmth, enthusiasm, and genuine courtesy. Until recently, I had no complaints because I simply came in, worked out, and left without needing assistance. Unfortunately, my experience changed completely when I was diagnosed with a serious medical condition and needed to freeze my membership. The young woman at the front desk explained that memberships can normally be frozen for three months per year. After I shared my diagnosis and explained that I would require a longer freeze, she confirmed with a colleague standing beside her and informed me that six months would be possible if I submitted a letter from my physician to the email address she provided. To be clear, I have absolutely no issue with Crunch's policies. Businesses need policies, and I respect that. My issue is with the complete absence of empathy and customer service. When a member discloses that they have been diagnosed with a serious illness, the expected human response is something as simple as, "I'm so sorry to hear that. I wish you the very best. Let me see how I can help." Instead, neither the employee assisting me nor the male colleague standing beside her offered even the slightest acknowledgment of what I had shared. The interaction was cold, mechanical, and devoid of even basic compassion. I promptly submitted the required documentation to the email address I was given. After waiting a week without receiving any acknowledgment or update, I called the club. Sadly, the interaction was no better. The employee who answered informed me that my request had been forwarded to corporate headquarters and that the club had no control over the process. That may well be true, but excellent customer service is not defined by what you can control--it is defined by how you make your members feel. A response such as, "Although corporate handles these requests, let me see if there's anything I can do on my end. I'll speak with my manager and call you back with an update," would have taken very little effort. Instead, I was left feeling like my situation was simply someone else's problem. What is especially disappointing is that this experience has exposed a stark contrast between the exceptional service prospective members receive and the indifference shown once they have joined. It raises an uncomfortable question: Is Crunch investing all of its training in acquiring members while neglecting the equally important task of retaining them? Customer service is not simply processing transactions. It is about empathy, communication, and making people feel valued--especially when they are facing difficult circumstances. Based on my recent experiences, those qualities appear to be missing. Management should view this as more than an isolated complaint. It reflects a culture in which employees seem insufficiently trained in interpersonal communication, empathy, and customer care. Policies are important, but they should never replace compassion. I sincerely hope this review reaches someone in management who recognizes that retaining loyal members requires more than state-of-the-art equipment and attractive membership offers. It requires employees who understand that a few words of kindness and a willingness to take ownership of a member's concern can make all the difference. I have been a loyal member since the club opened. I never expected special treatment because of my diagnosis. I simply expected to be treated with the same warmth and enthusiasm when they first wanted me as a client.

You’re locked in the 1 year contract. In order to cancel your force to pay the remaining months.

The lack of responsibility an cleanliness is showing more an more everyday. Lack of cleaning the dry sauna not enforcing ppl to wipe machines off. I took pictures to show you all because that is how fungus grows an smells happen. Dry saunas should be cleaned once a week and yall barely do that, also nobody takes there shoes off when they go in so it has even more germs all in there. The tvs do more work then your employees do when trlling ppl to wipe machines. Lazy managers who dont step an mange anything, they avoid confrontation. The groups that have their own trainers an take up space instead of using crunchs trainers. What is the point to follow rules if your own staff doesn't follow them or clean up after members. I should just do what I want an tell yall to F off because you dont do anything when I bring uo situations.

I signed up for my local Crunch Fitness before it opened. Shortly afterward, I got an injury that prevented me from using the gym. I decided to keep paying because I expected to recover, but unfortunately that hasn’t happened. I never checked into the gym or used my membership a single time. When I contacted the local club, the manager explained that he did not have the authority to approve a membership refund, which I understood. During that conversation, he also discovered that I had somehow been charged the annual maintenance fee twice (approximately $120 total). Those duplicate charges were refunded. However, the manager told me my request for a refund of the remaining membership charges would be forwarded to corporate for review. Since then, I have sent multiple follow-up emails to both the local club and Crunch Member Services and have not received a response regarding that request. I’m not disputing that I signed up for the membership. I’m simply asking Crunch to review my situation because I never had the opportunity to use the facility due to my injury and have made every effort to resolve this professionally. At this point, my biggest frustration isn’t even the refund itself. it’s the lack of communication after being told corporate would review my request.

I would give zero stars if I could. It’s a nice facility, but their administrative practices are terrible. If you need to cancel, they will continue to charge you over and over and over and over. And Jenna at the front desk was the most rude employee I have ever seen anywhere. I would highly recommend that you stay far far away. Planet fitness has got to be better.

Very clean, VERY PUSHY and aggressive to earn their trainer’s commissions. Only friendly if you are doing what they want. They walk around stalking their next victim during workouts. Management needs work on communication skills and when you want to cancel you have to go to the location to agree to pay whatever and not once was I asked “why” or “is there anything we can do to get you to stay” - “if you don’t pay you will be going to collections “ Byeeeee

This company genuinely needs to be investigated. When you cancel, they have you sign on the spot without showing you or explaining terms first. You’re actually agreeing to pay a termination fee with no documentation and no explanation given. It’s unethical if nothing else.