CREDO MobileReviews of credomobile.com

Terrible customer service. Call three different reps and get three different answers. Also, average hold wait times are 30 minutes. Unbearable. Here was my scenario: my cousin had me on his family plan. He died. The Trust owned the account. I needed to port my number so I could get a more cost-effective plan. It took Credo over a week to get this simple task done. They didn't understand what needed to happen and twice gave instructions that were incorrect. I'll never use them again. I hope someone who has some authority will read this and make necessary changes.

Hypocrites. THEY ARE NOT PROGRESSIVE (late fees are a regressive burden on people who are financially not as well off. THEY ARE HEARTLESS. My family has been going through a difficult time. We moved to another state, my wife had her second recurrence of cancer, the kids are not adapting well to new schools and are constantly in trouble, and I had to change jobs after the one that I moved here for didn't work out. So, I was late on payments a few times. I contacted them and they basically said "so what". So, what choice do we have as consumers? Purchase from right-wing jerks or jerks that happen to give to progressive causes? I'm starting to fail to see the difference. I can find cheaper service and give my money directly to progressive causes. As soon as I can carve out enough time to handle the transition, that's what I'm going to do.

Between the Credo website and being on hold for an entire morning in order to activate three lines I've given up and am reluctantly going back to Verizon until I can find a suitable alternative.

After reading other reviews I was hesitant to embark on the task of adding my wife to my plan. However, each time I talked to an advocate they were helpful and polite. Shout out to Andrene who scheduled callbacks when there were things that needed investigating on her end. She was definetly great and felt she had my back. She also clarified porting a number, adding a line, and adding a bring your own device was a 3 step process, something that wasn't mentioned on the website or via my email attempt. For anyone interested, you can add a line anytime, THEN take care of porting in the number, and finally add the phone/sim card. I was worried it was all one process that a misstep would derail it or leave my wife without a working phone for days. Overall things went very smoothly, with the exception of the other carrier failing to tell us when our first transfer pin code would expire, so we had to get another. I've been a member for years, and have always had exceptional customer service when calling them for my needs.

I am giving the service 4 stars because once you get the service activated it is comparable to Verizon. With that said their customer service is much better than Starlink or SpaceX, wich is non-exsistant. Credohowever, it is understaffed, and slow to respond but if you wait on hold for 1/2 hour and don't let the person off the line till they send you an eSim bar code on your computer and scan it with your phone it worked immediately. After Verizon released the phone number that was being ported. Looking at the good that they do by their contributions to human rights causes, they pushed me to my limits.i now I feel good about the switch. I'm tired of paying bills and sending my money to Corporations that are indifferent to the public and support the destructive erosion of human rights for the sake of tax cuts, it was worth the frustration Bill Yockey

I’ve been a customer for well over 20 years. Last Friday I purchased a new phone. I was not able to transfer the new phone automatically and had to call. They emailed me a QR code to transfer. It didn’t work. It’s been FIVE days and no one is able to sort it out. I’ve spent over four hours on hold and sent over a dozen emails. Nothing. I can’t call, text, access my bank or investment accounts. Not sure what happened to tank this company’s level of service but it’s absolutely gone downhill.

Credo esim upgrade has forced me to move me and my family off of them. I haven't had my phone working for 2 days now. I cannot call them or email them because they don't respond. They only respond to the account owner, which means my mother in law has to forward every single email and conference into every single support call before they will help. Avoid credo mobile at all costs. It is worse than any experience I've ever heard of or seen online of Verizon, t-mobile, etc. They say they donate profits which they do, but their product is so bad you are better off using another service and donating money yourself. Do NOT make a family plan unless you trust the account owner to do 100% of the work if there is any issue. They also take days to do tasks that should take minutes and are barely open if you Iive on the west coast. The fix for credomobile is to allow people on the family plan to call in to email when something breaks, not just the account owners. I think they are too cheap to hire enough support. I need to use 3 separate phones to be able to fix one phone (my phone breaks, I use my wife to call the network and need to conference in my in law). I have been on them for 10 years. They only work well if you have zero problems/issues to address.

Switched from Verizon to Credo on February 6, no phone service since!! They blamed Verizon, and then sold me a NEW phone tht still does not work! Stay AWAY from these bandits.