CREDO MobileReviews of credomobile.com

Please avoid at all costs! If I could rate Credo at less than one star I certainly would. Any company that hides their customer service toll-free number has a problematic business model. I have been a Working Assets customer since 1996 and with Credo Moblie for going on 10 years now. Frankly they had service delivery problems in the 90's ( I was frequently sent coupons for free pints Ben & Jerry's Ice Cream) but nothing like now. Equipment failures, unseasoned customer service representatives and consistent inexplicable over charges without apology or explanation is my new normal. I am in hell; and done.

Where do I begin? From funding antifa to being literally the most expensive MVNO operating in the United States this is an all around horrible carrier to be with. They claim to be progressive yet the service is literally unaffordable unless you just have money burning a hole in your pocket at the end of every month, no senior or veteran discounts (though the latter is no surprise), no student discounts, they don't even make the donations optional or let you choose where your overpriced bill payments go, and worst of all you can't even BYOD you can only choose between iPhones and flagship Samsung devices so that's a huge barrier to entry right there.

I had always used AT&T, and the service and reception was fine, but their customer service was awful, as they continued to lay-off employees, turning to automated service that never quite pinpointed my reason for calling. Ultimately, I divorced AT&T after watching them make these enormous come-ons to new customers, but had nothing for loyal customers. 20 years and no percs, while I watched friends change phone service all the time. I had also begun to hear more and more about AT&T’s dirty political behavior. I switched to Credo from AT&T, and my bill dropped from around $130/month to $85, and has remained pretty darn stable as long as I have had the service. I can’t remember a single dropped call (I have the iPhone 7Plus, which I received for free, upon swinging up), and reception is consistently clear. My ONLY complaint is that (as of last time I asked, ~8 months ago) they don’t provide WiFi calling. I would have given 4 ½ stars, but couldn’t figure out how. A+

Spent an hour on the phone setting up my account picking out phones and plan they did a hard pull on my credit (not sure why that was necessary) which was approved. They took my down payment and told me the phones would be delivered in two days. We never heard from them again no phones no call nothing. I called them the next week and they couldn’t find my account although I had an order number which apparently means nothing. After another half hour the best they could come up with was that my account was rejected for “reason other than credit” and could give me no further information. It was a total waste of my time I just hope they credit my down payment back.

Not liking that in the beginning of the paragraph of your flyer.You had to blame Trump and the Republicans

RUN LIKE THE WIND. For the amount of $$ they take you for every month, you can make a $50.00 contribution to the charity of your choice without blinking. Rates are astronomical - we switched to another plan and cut our cell phone bill in 1/2. Donate on your own. They were recommended by 2-3 friends. Sorriest mistake I made.

I initially thought the concept was great since I agree with all their causes and wanted to support same. Their ideals apparently do not apply to customers! My monthly bill kept increasing over time and the service was mediocre at best. They do not support seniors. The reception decreased. Although I was paying for unlimited coverage, I could not access my apps or mail at the end of the month. When I tried to get my two phone lines unlocked, they only did one line. Several phone calls and days later, they only told me I had to wait another 48 hours. Then, they disconnected our work phone line so my clients could not get through. Afterwards, they insisted the line was working. I was at two different locations and had them on speaker with tech specialists listening to the conversations and shaking their heads in disbelief. In order not to lose further business, we had to purchase new phones at considerable cost to us! ......not to mention loss of business and time. Some young lady thinks $30 will cover our losses! I asked if that is how much she earns in a day!! Now, we are getting next month’s bill, though our account is closed! Cannot reach anyone of consequence. One “supervisor “ was chewing something while on the phone and so distracted that we had to keep repeating the information!!! Issues still unresolved. Sprint is their carrier. May have to get lawyer.

The three stars are not entirely fair, as I have no problem with their service. As I understand it, they piggyback on the Verizon network, which is highly reliable; no dropped calls, few blank spots. The trouble is, I switched from Verizon to Credo when I found out that Verizon, like ATT, is a heavy contributor to right-wing organizations with which I disagree. Credo, on the other hand, sends a portion of my monthly payment to progressive causes, and I can vote which of three (or all 3) my contribution will go to. When I signed up they were piggybacking with Sprint, iirc, not Verizon. So it's a bit of a moral quandary for me now. I like that the causes get my money, but hate that Verizon is involved. So this is a thumbs down if you're on the left, but maybe a thumbs up if you're on the right.