CREDO MobileReviews of credomobile.com

In the beginning, I loved my service with them. Never had any connection issues. I was willing to pay the high phone bill price because of their support toward causes that I care about. Customer service used to be great too! Then at the end of last year, I had issues with not receiving my sim card for an additional phone that I wanted to add to my account. It was easy to add the extra line to my account. They didn't need me to provide any additional proof of identification. However, when I disputed charges later, I had to jump through hoops to prove who I was. They instantly charged me for the added line. I reached out to them to let them know it may have been delivered to my previous address. They said they would send a new one to my current address. I waited again and never received anything. When I attempted to cancel the second line and get my money back they refused to give me a full refund. They gave me $118.82 back but still owed me $161.69. They sent me an email with a terrible explanation of how they came up with the credit amount. I sent a very detailed email of what should have been credited back. I decided to cancel my service and switch to another carrier. I just tried to call them again to get this handled since there is a balance due on my account. I waited an hour and decided to hang up and will wait on their response to the email I sent while I was waiting on hold. DO NOT BOTHER SIGNING UP WITH THIS COMPANY. My dad, who referred me, also left the company because of similar customer service issues.

Terrible customer service. Call three different reps and get three different answers. Also, average hold wait times are 30 minutes. Unbearable. Here was my scenario: my cousin had me on his family plan. He died. The Trust owned the account. I needed to port my number so I could get a more cost-effective plan. It took Credo over a week to get this simple task done. They didn't understand what needed to happen and twice gave instructions that were incorrect. I'll never use them again. I hope someone who has some authority will read this and make necessary changes.

Update: All of the below is true, but following this review I finally received support from Credo. They did not charge me for overage, but just the regular monthly fee. I admit I'm still astounded by how much effort it took to make them choose to be what they promote they are: A carrier with a conscious. I'm glad that they did, in the end. I appreciate it. Hurricane Helene is far from over in Western NC. I've been with Credo for years. A commited customer and sent many friends their way too. Today I was totally dissed by their Rep when I called in to request some leeway for Data used this month... due to Hurricane Helene. We've had no coverage here in Asheville, we are in a disaster zone. the one thing we have is our cell phone, and the Grid was completely down for days after the storm. Finally we were told to open up our phones to Data Roaming, and that any carrier, ANY, would be available. These aren't casual, social calls. These are life and death calls. So my data usage went up, since the only coverage we've been getting was between 1:30-3am nightly. I recv'd a text saying I'd used up most of my monthly data - I called and Credo's Rep kept me on the phone, promising help, saying "you've reached the right person" blah blah blah. She put me on HOLD twice, meanwhile using up what data I have left. Finally she told me to "turn my phone off" so I don't over use data this month. This is NOT a "carrier with a conscious" - far from it. They have no heart, no awareness at all. They are robotrons in human bodies. They're getting ditched as soon as I can once the dust settle here in AVL/WNC. Creeps.

I've been with Credo for a while and never had any problems with them until recently. Now, their customer service is hit and miss. You call and the call center is in the Philippines and you can't understand them most of the time. When I'm done paying off my phone in July, I'll switch to a different company.

I spent 3 days and over 6 hours trying to get a SIM card for a replacement phone that was lost in a flash flood. Even though each person I chatted with was kind and apologetic, they are boxed in by corporate policies. I don’t blame the people who answer the phones, but corporate needs to do a better job. I’m considering changing companies if we continue to have difficulties.

I was a Credo customer for 10 years. They were great but during this last year the quality of customer service has greatly diminished, e.g., it takes 35 to 45 minutes to get through to a service rep and they have just refused to honor a phone warranty--one which they had documented as legitimate. They no longer act in a way that is consistent with their liberal position. They have made the bottom line more important than keeping their word to an honored customer. They are no longer the company they were. I no longer trust them.

I initially thought the concept was great since I agree with all their causes and wanted to support same. Their ideals apparently do not apply to customers! My monthly bill kept increasing over time and the service was mediocre at best. They do not support seniors. The reception decreased. Although I was paying for unlimited coverage, I could not access my apps or mail at the end of the month. When I tried to get my two phone lines unlocked, they only did one line. Several phone calls and days later, they only told me I had to wait another 48 hours. Then, they disconnected our work phone line so my clients could not get through. Afterwards, they insisted the line was working. I was at two different locations and had them on speaker with tech specialists listening to the conversations and shaking their heads in disbelief. In order not to lose further business, we had to purchase new phones at considerable cost to us! ......not to mention loss of business and time. Some young lady thinks $30 will cover our losses! I asked if that is how much she earns in a day!! Now, we are getting next month’s bill, though our account is closed! Cannot reach anyone of consequence. One “supervisor “ was chewing something while on the phone and so distracted that we had to keep repeating the information!!! Issues still unresolved. Sprint is their carrier. May have to get lawyer.