CREDO MobileReviews of credomobile.com

Same as everyone else here. May 2025, I received a SIM card in the mail, and then consistent, urgent letters, texts and e-mails to hurry up and upgrade my sim, because they're upgrading their network. I wanted to know why, and NOBODY answered the phone- EVER. I gave it thirty minutes two different days. After that, no thanks. I e-mailed, and someone called randomly the next day, but I wasn't by the phone. They invited me to be a sucker and call back and sit on hold again, which I tried for five minutes, and hung up. Needless to say, I've tried calling multiple times over the last two weeks, to the same thing, endless hold. I e-mailed again, no answer at all, no e-mail, no call, no text. I also have a second phone, my 89 year old mother, who needs that phone, and needs it to work. So I have legitimate questions about all this, and they do NOT answer. Years ago, Credo approached ME to join THEM. I ran for political office back in 2016, and they reached out because of some groups I belonged to, and donations I'd made. I thought, "Cool, no corporate interests, they donate to women, immigrants, minorities, and such- yes!" I did some recent checking, and get a load of this- Credo got bought by a company called B. Riley Financial, who had abysmal ratings across the board in everything- holdings, service, revenue, assets, everything. Then Riley got bought out too, by another company named Stifel Financial. According to AI internet, Credo does still do donations- and if that's true, why are they being so apathetic to us customers? I'm done. I've never saved much money with them, and their service was eh okay, but I'm always restarting my phone just to use Pandora, or reset the browser on Safari. And my rates are always high, and I even have lower model phones- my mom has my old IP 7 and I have a 13, and I'm still paying as much as if not MORE than I did with the corporate bastards at ATT. Sorry Credo, if you'd only answered your effing phone, things might be different.

In the beginning, I loved my service with them. Never had any connection issues. I was willing to pay the high phone bill price because of their support toward causes that I care about. Customer service used to be great too! Then at the end of last year, I had issues with not receiving my sim card for an additional phone that I wanted to add to my account. It was easy to add the extra line to my account. They didn't need me to provide any additional proof of identification. However, when I disputed charges later, I had to jump through hoops to prove who I was. They instantly charged me for the added line. I reached out to them to let them know it may have been delivered to my previous address. They said they would send a new one to my current address. I waited again and never received anything. When I attempted to cancel the second line and get my money back they refused to give me a full refund. They gave me $118.82 back but still owed me $161.69. They sent me an email with a terrible explanation of how they came up with the credit amount. I sent a very detailed email of what should have been credited back. I decided to cancel my service and switch to another carrier. I just tried to call them again to get this handled since there is a balance due on my account. I waited an hour and decided to hang up and will wait on their response to the email I sent while I was waiting on hold. DO NOT BOTHER SIGNING UP WITH THIS COMPANY. My dad, who referred me, also left the company because of similar customer service issues.

I’ve been with them for 15 years and multiple phones. Spent this whole week trying to upgrade then I decided to move on from them and can’t. No port out pin. Can’t use my own pin to access website. No calls back no email not anyone to talk with I filed a complaint with a Better Business Bureau finally. I’m so sick and tired of this she-it. I hope everyone that has had this experience will put a complaint on the Better Business Bureau website. It just takes a few minutes. They need to be stopped from doing this to us.

After waiting a week for SIM cards, paying the $84.85 set up fee, spending another day and a half trying to get connected, I give up. Obviously, customer service isn't.

I was a royal customer for 15 yrs. or so. Unfortunately I came to realize that CREDO focuses too much on its activism rather than mobile service. Their customer service has gotten worse with little support. The billing is unclear. I think you can easily find a better and cheaper alternative.

Absolute garbage. At this point we have spent OVER TEN HOURS on hold with them just to try to get a transfer PIN from them. At one point we actually succeeded, only for the transfer PIN to fail when we gave it to our new provider. We have now been on hold for an additional two hours. Do not EVER give them your business

If there was a no star choice... I have never done business with a company for years and years and been treated so poorly. Credo went to do a network upgrade, and my whole entire phone service fell apart! I spent hours on the phone talking to... NO ONE! they would put me on hold and then after 20 or 30 minutes of "we'll be right there" just hang up. I was unable to reach anyone. I finally emailed them to cancel my service, and lo! and behold, a woman called me the next day. She gave me a port out pin for my 96yo mother's phone, which DID NOT WORK. Then, they blocked my access to the website. I was nothing byt professional, but I did tell them how disappointed I was. I will need to go to my bank to disable the autopay so that they will need to send me a final bill, since they still have not released the last phone. NEVER NEVER USE THIS COMPANY!

After 5 Years with Credo, I'm Done — A Loyal Customer Trapped by Incompetence I’ve been a loyal Credo customer for over five years and had no issues—until now. I have an Alaskan phone number, which shouldn’t be a problem given that I currently live in the lower 48 and only travel to Alaska occasionally. However, much of my professional life remains tied to Alaska, so keeping that number is essential. Unfortunately, Credo has made it impossible. After several back-and-forth communications regarding their so-called “network upgrade,” I was abruptly told that Credo can’t or won’t upgrade any Alaskan numbers. The only options I was given? Change my number (not an option) or switch carriers. So I made the difficult decision to switch carriers. But now I’m trapped in an infuriating loop because Credo refuses—or is unable—to provide my Transfer PIN, which I need to port my number. For over a week, I’ve tried calling them repeatedly. Every attempt ends the same way: over 90 minutes on hold, followed by a dropped call just as it finally connects. This has happened at least seven times. Their only remaining communication method is email, where responses are delayed and vague. They claim they’ve tried calling me, but—no surprise—they can’t get through. So now I’m stuck in a customer service black hole, and my phone will soon stop working altogether. I’m effectively being forced to lose my phone number, which is tied to my work, my clients, my security settings, and nearly every part of my life. The time and effort it will take to recover from this is staggering. I can’t overstate how disappointed I am. For five years, I believed in Credo’s mission and values. But this experience reveals a stunning lack of support, accountability, and basic functionality. If this is how they treat long-standing customers with real, solvable issues, I can no longer recommend them to anyone. What an incredibly disheartening end to what had been a great relationship.