CREDO MobileReviews of credomobile.com

I am giving the service 4 stars because once you get the service activated it is comparable to Verizon. With that said their customer service is much better than Starlink or SpaceX, wich is non-exsistant. Credohowever, it is understaffed, and slow to respond but if you wait on hold for 1/2 hour and don't let the person off the line till they send you an eSim bar code on your computer and scan it with your phone it worked immediately. After Verizon released the phone number that was being ported. Looking at the good that they do by their contributions to human rights causes, they pushed me to my limits.i now I feel good about the switch. I'm tired of paying bills and sending my money to Corporations that are indifferent to the public and support the destructive erosion of human rights for the sake of tax cuts, it was worth the frustration Bill Yockey

Just like the previous review, super unhelpful to me during Helene as I am based in WNC. Not only were there no good data upgrades that were fair market they had nothing to offer to help despite being for progressive causes. Now I am trying to get a transport number to end my account, after almost 15 years of being a customer, and I've been on hold for over 30 minutes after having to talk to multiple people but they were very kind and helpful finally and gave me my pin I just wish it had been easier. I enjoyed supporting good causes all these years and the service was satisfactory. Its just hard when so many companies have been helpful to WNC to not go to a carrier that is cheaper and was there with my family plan.

I posted a mostly negative review a few days ago. It was premature, because I was anxious about having to deal with may have turned into a customer's nightmare. I am pleased, instead, to report that Credo made good on the story as outlined below. Their customer service sent me a message with a case number and said to call. I made contact almost immediately upon calling, and the representative was both capable and pleasant. The issue was resolved, AND some assistance on a second unrelated issue was provided as well. They called me back to verify that things had progressed as requested. So, I have to change my original 2 stars to 4 stars in light of Credo making good on this issue. I withhold one star because I am still a bit concerned about the initial website experience that led to the confusion. In spite of all the bashing here, at least some good stuff is coming out of the company. Original post below ======================== Wow, I am taken aback by all the negative reviews here, as I too have been a long-term Credo customer with no problems and only one (successful) customer service interaction (some 7 years ago). That said, I have just experienced a situation similar to several of the earlier complaints. Specifically, I wanted to order a "new" device (actually a refurb) to replace my decrepit old one. I signed in as a current customer. During the shopping phase on their website, I looked at new options for data plans. My current plan is small at 3 GB (really?!) and I was getting dinged for going over the limit. It didn't matter if I opted to continue with 3 GB, or upgraded to 15, or 45, or unlimited. All of them were $70/mo (and that's a significant discount from my current charges). OK, change me to unlimited. I got an immediate acknowledgment of the change. Seems cool, yet this was "confusion point number one". Next, I went on to find that new refurby. I found a plain vanilla one for about $500, so I decided to put in the order. This is where the tale gets twisted. After most of the buyer info was put in, I was asked if I wanted to keep my old number or get a new one. "Keep", of course. Then they asked for the current account number and PIN. Well, heck, they should have that, but okay I can go look for it in another open browser tab (mind you, my phone is very cranky from old age, like its owner). Somehow, after finding the info and navigating back to the original page, that page refreshed and took me ALL the way back to the beginning. Sigh. Went through the process a second time. After reaching that spot that asks whether to keep the old number or not, I didn't even have the option to "keep" (it was grayed out). No fudging or replay would help. In retrospect, that's where I should have called it quits from "confusion point number two. But, I went through with the order. To cut to the chase, that action resulted in a second LINE being opened and not just a new device. The hardware was delivered as expected, and I had to wait a couple days to get to opening the package. I ran into a number of other "confusion points" in trying to bring the new phone to life. The most poignant one, looking back, was that both phones seemed to be working at the same time. I found out 2 days later (by accident) that I did, in fact, have a new number. So, my current situation is that I have tried to contact Credo, and I had ONLY the option to wait for a call-back. It has not occurred, even though I received an email acknowledging that it was scheduled "shortly". At least I know now that I will need to stay on top of the situation. I fear the worst, given the other reviews shown below. I suspect that this organization is in deep business trouble and that it has recently (last 6 months?) cut short on its previously acclaimed customer service. With that in mind, I would recommend caution to anyone who is looking to sign on. This experience has been even worse because at least one important communications app is also getting messed up due to the existence of a second unrecognized phone number (but that's another story).