CREDO MobileReviews of credomobile.com

I wish I had read these reviews before I signed up with Credo Mobile. I was drawn by their great price on an i-phone, but had never used their service before. First of all, I had to wait forever to get customer service. They had changed something so they were fielding more customers than ever, but it was because they didn't roll it out correctly or plan for it, and the wait times could be more than 1 hr. Then I kept going over the 1GB of data plan per month, and had to constantly watch my phone when I was away from my home WiFi. Nobody told me till months later that it was because my newer phone used a lot more data. I shopped around for a comparably priced plan, found one with 15GB of data for the same price and switched providers. They gave me a date to pay off the phone by and then sent me an email threatening collection services if I didn't pay by a few days earlier. I couldn't log into their website any longer to pay the bill, called them, and got an indifferent person who took 30 mins. to verify me, do something in their system to get me onto the website, and that didn't work. So, I paid her with my credit card. No apology for their crappy, Mickey Mouse company. I'm so glad to be done with this company.

I'm waiting on hold for the third time today. First of all, playing messages to customers who are holding holding that start with "Hi! I'm Ray...." is maddening. Why would you make it sound like an agent is greeting the caller while that customer is still in-fact waiting?! It's such a dumb thing to make callers frustrated. It's like a prank you keep playing. After the Sim card changes my service is awful and full of issues and disruptions. I'm trying to transfer out so I can travel internationally with peace of mind. I'd love to be enjoying my Sunday and prepping for travel but I've spent hours now trying to obtain the pin to port my number over to a new carrier. The first agent transferred me to a dead end that just hung up and the second suddenly couldn't hear me before providing the pin (didn't call back or send it either) and hung up. I'm so tired of these guys and am exhausted at the prospect of fighting them that I'm no longer a customer. This is information I should be able to generate as part of self service but cannot. Edit: calling a fourth time. My phone is still locked. I'm losing my mind and have so many other things I need to be doing. I hate Credo at this moment.

Very poor customer service. Charging for things i dont owe. Engages in threats and harrassment. They brag about their donations-these are in reality tax deductions for Credo mobile. Definitely do not recommend

I've bought a new house and sold the old one, Credo is still billing me. I've gotten confirmation numbers that our phones have been released to the new carrier, Credo is still billing me. I've been told that service charges will stop as of today, and Credo is still billing me, for months. I've been a member for maybe a decade? ANY customer service issue is an hour phone call. ANY problem is an ordeal requiring multiple calls. I WOULD NEVER RECOMMEND CREDO MOBILE TO ANYONE. Wannabe B Corp grifters overcharging for mediocre technical service and nonexistent customer service. Donate $20 a month to your favorite charity and AVOID THIS COMPANY.

While credo barely provides service, (took me 3 minutes to load YouTube) I feel bad and they’re cool

As others have noted, the customer "service" is just awful. My 81 yr. old father has been one of their customers for 15+ years and missed their emails and texts about upgrading network service. So we call and after an hour on hold and close to 30 minutes with a tech she wasn't able to upgrade his service because he couldn't recall his 'verification password"??! Never mind 81 yr. old, who can remember any passwords these days and one for a mobile carrier you rarely talk to? I told them we could verify with any other info required with SSN, credit card, and she wouldn't budge and I requested an escalation to supervisor, which was pointless. Sasha called back today, left us a message to call the main number with no direct line or extension? I then add my Dad's phone number to my cell plan only to find out Credo has put "number transfer protection" on his phone and can't port his current number until they release it. After an hour on hold waiting for someone my Dad gave up. Just go with anyone else and make your own donation to ACLU!

Terrible service, no customer service. Can't be reached by phone. Can't make account changes yourself in the website portal.

I joined Credo for my small business after my previous carrier, T-Mobile, forged a deal with Elon Musk's Skylink. Credo was changing their satellite carrier, and I was misled about the coverage areas, which were non-existent. After more than a week of trying to find out what the cause was, one person finally told me the truth about their coverage. Leaving wasn't easy either, as one of the four devices is an iPad with no sim card. The new carrier assigned a new number to this, but Credo continues to bill me saying it's still an active line, even though they can see there's no activity on that number. I wasted hours each day trying to make this work, and when that was impossible, many more hours trying to settle this divorce, and they just don't get the message. Now it feels like stalking.