CREDO MobileReviews of credomobile.com

Impossible to get a reply on phone unless one wants to wait 30 to 50 minutes for a live person. No 24/7 phone access to Credo by phone! No access to Credo return info by internet. I ordered a replacement phone on a Saturday pm, 52 minutes wait. Someone fixed my current phone. I cancelled the order on Sunday am, 30+ minutes wait. I was told it could not be cancelled, but returned. On Wednesday pm I received the package, did not open it. On Thursday am, after a 20 minute wait, I talked to a friendly operator who instructed me to find a number for their file: open package, open box, and open battery case on phone. Could not open case. To top it all I will be charged $50 for the useless waiting to get everything going when and if I can return it.

I had been a customer for at least 15 years and recently switched providers after moving outside the US. The CREDO customer support has not just become bad, it has almost disappeared. In order to make any account changes, you must talk to a person, but recently I have spent hours on hold and barely been able to get through. There used to be a chat feature on their support website, which could also be slow, but at least it didn't require you to sit on hold for an hour. The alternative is to submit a problem ticket, but most of the time this required a phone call anyway to resolve the issue. I don't think I ever had a device upgrade that went smoothly, and the switch to eSIM was disastrous - I ended up going back to a physical SIM. The whole concept of CREDO is somewhat deceptive because you are just piggybacking off another provider like Verizon or T-mobile and CREDO frequently switches from one to the other with changes in service quality. If you want to donate to charities, then you may as well find a cheaper service plan somewhere else and donate on your own. At least you will get better customer service and no surprise in service quality changes.

I just signed up last December with Credo using my verizon galaxy s10. Ever since the Sim upgrade, I haven't been happy with the service. I even got a galaxy s21, thinking that would fix it to leave the 4g phone behind and upgrade to 5g. Terrible service still - not any better. I'm on the road all day for my work, and the data service is now so unreliable compared to before. I've got a great price with them with a 25% discount for 2 years, but this is so not worth it now. Very disappointed!!

I've tried to reach my phone carrier, Credo Mobile, for 8 months now. When you changed your service to toxic 5G network, I tried to call to see if I could keep my service the way it is because I was having trouble making the changes on your website. I waited on hold for hours with no answer. Now I cannot access any of my messages. The password I've used for years doesn't work. And no one will help me. I want to change my service. CREDO is the Carrier Without a Conscience when it comes to their customers!

I was a happy customer for almost 25 years. Customer service used to be perfect. I referred a lot of friends and posted positively a bout the Company. I was a big fan! Then customer service disappeared! I waited over an hour for a rep to answer, and mostly I did not get resolution. It took me so long to leave them in spite of the poor service but finally realized this had to be a divorce. After one and a half hour wait on the phone and an hour talking to someone with a heavy Indian accent and being disconnected I headed to a Verizon store, was given an iPhone 16 at no cost, and got a plan paying less per month. Out!

Terrible customer service. I was on hold for a full hour than hung up on. They are overpriced and then lousy service when you need them.

Transitioning to eSIM was not easy, but I managed to get it done for my phone and my husband’s. What I’m really annoyed about is that we left AT&T to join Credo Mobile because we were unhappy with AT&T’s politics. We thought we would be moving to T-Mobile/Sprint, but discovered it would be Verizon. Not great, but at least not AT&T. I was happy with Credo Mobile until the latest move to eSim. I was especially unhappy when I learned we were back to AT&T. I learned this when AT&T texted me about how to make my wifi better at home. Also, Verizon had given me access to the internet at a large botanical garden where I volunteer. Access is now unavailable with AT&T. We were not told that this would be a result of the upgrade. We don’t hear anymore about leaving the big corporations behind. Credo Mobile’s service sits on top of the worst of them.

Credo used to be amazing. I’ve been a customer for 25 years and signed my parents on 10 years ago. The problem started with the transition to eSIM. We’ve spent hours trying to get customer service on the phone after spending hours trying to make the transition according to instructions on the website. Once after waiting 30 minutes on hold, it simply hung up. I love what the company stands for and would love to continue supporting the causes, but I can do that other ways without compromising my cell phone service.