CREDO MobileReviews of credomobile.com

I had CREDO service for 4 years after switching from Verizon. In short, I am now back with Verizon. Here's why: - Terrible data speeds even in good service areas. -Poorly priced data plans -As an MVNO Credo customers are last priority. If you are in an area with a lot of Verizon customer traffic your speeds will be slashed. The phone will say you are connected to 4G with full bars, however speeds are reduced to a crawl. -Customer service agents are very corgial and professional, however I had many issues that should have never occured. For example, I switched to autopay and they did not follow through with their end, and without warning shut off my service. It took me THREE whole days to even reach a customer service agent. Wait times to talk to a customer service representative were in the 2-4 hour range and I could not sit on hold that long. They offered a "Call back" service, I opted to try it, and was never contacted. Upon finally reaching CREDO I was informed they apologized and offered a 20$ credit toward the bill. Being without a phone for 3 days cost me a lot more than 20$!! I have literally ZERO pros to mention. The cherry on top is that they claim to donate money, they have a conscience. Okay, they donate practically nothing and never shut up about it. As of this year they stopped donating anyway. They try to act progressive and say they don't like companies like Verizon yet they piggyback off of them. Pitiful.

It is actually impossible to unsubscribe from their daily spam.

I'm getting ready to join my daughter's AT&T plan. She never has problems with service; I have problems consistently. I went with Credo around 6 years ago primarily because I was paying a lot to Verizon, and I had been a donor to Credo because of their claims to be a progressive organization. Because I had been such a longstanding donor, I got a really nice deal with an iPhone I already had. I have stayed with Credo this long because I'm a loyal customer, and I believed they were doing good in the world. Reading other reviews, I see that is a scam too. Cutting to the chase, the service is unreliable. My glove compartment and door pockets used to be stuffed with maps. When GPS came along I got rid of them. Credo's service has left me stranded and lost when I needed service the most. I'm up in age, Black, and female, three strikes you don't want against you when you are lost. I'm also a world traveler. Don't go to Europe or anywhere out of the country. Service is literally nonexistent, no matter the steps they tell you to take. I recently moved about 50 miles from my old residence, and in my new city I'm having problems with service, not being able to use GPS, or go on walks while listening to podcasts because the connection drops. Frustrating! When I spoke with customer service, I was told to just give them a call when it happened again. Wow! Stay away!

Tried to unsubscribe from their emails multiple times ...their website is purposely designed to make it virtually impossible to unsubscribe. Twice spoke to a sales person (they answer FAR faster than customer service) and twice been assured that we were unsubscribed. For many, the causes they purport to support may seem like a good reason to subscribe BUT if they give 1%of revenue to causes, a $50/month plan provides $6 A YEAR (!!!) ...an $85/mo. plan means a donation of $10.20 a YEAR. Wow!! There are MANY far better and much cheaper plans out there. You'll save way more money - which you can donate to the causes you support!!

Customer service is great!!!! Credo says if you are not satisfied with your phone send it back. iPhone 12 stop working after 14 days. They don’t want you to send it back. The want you to waste your time and go over to the Rude people at apple store. What a joke!!!!

After my experience with this company, I'm having trouble believing their spiel about their support of progressive organizations. Their charity certainly wasn't on display with the way they treated me, a new customer. I felt like an annoying cog in their money-grubbing machine. I paid $72 the day I signed up for phone activation for two phones that don't work as well as my six year old androids. They said they were new but I now have my doubts. I had to spend hours on the phone activating/transferring my phone numbers myself. Apparently, the phone activation fee doesn't include them doing anything but charging my VISA. The first bill should have been about $83 for service for two phones and it was $152. It showed the $72 which I had already paid for by VISA as due! The fees and taxes were much higher than they led me to believe and they wouldn't tell me what my real monthly expense would be after the first (surprising) bill came out. I've never seen an invoice so poorly designed that it was unintelligible to even my husband, who is a retired military officer and engineer--but perhaps that was by design. The first bill was confusing, fishy and misleading, and they could give me no reason why I was being billed again for the $72 activation fee. I wasn't going to wait for the next billing cycle to see what my real monthly bill would be and become locked into a two year contract with this lousy organization. The reps I did speak to after waiting anywhere from 45 minutes to an hour on the phone and being passed from one person to another several times so the wait times compounded drastically (with horrendous "music" that they must have pulled from a gulag somewhere) were no help and some were downright surly. I paid their final bill of $62 for two weeks of lousy and intermittent service and was relieved I'd never have to deal with such a wretched company again. I'm afraid the feel good story about this company doesn't end happily for their customers. Don't fall for it and lose many days of your life (and lots of money) to this undeserving corporation.

I have been a loyal customer for almost 10 years. They answer their customer service lines right away and always resolve any issues professionally. I always get a great deal on an awesome phone. I am currently using my phone to work customer service from home for 8+ hours a day and it works well. I used to travel in the U.S. and abroad for work and never has any issues with service or coverage areas. National, international no problem. I know what my monthly service charges are consistently. Even working abroad.

i was going with credo and i called customer service to find out that the phones that are free arent actually free even though they state it as such. it isn't unlocked till 2 years even though its free it would be unlocked at that point so they lock you out which is heavy false advertisement. best part is the guy tried to sway away from the conversation so he didn't have to state yeah it was false advertisement biggest scam I have ever seen.