CREDO MobileReviews of credomobile.com

From someone who has been used and abused by Credo Mobile for the last 2 years, and luckily for them I was too busy to make a change to my mobile provider and rolled off the signs off off my shoulders because I thought that I was making a small difference. Consider yourself warned this is a path that you do not want to deal with. I am not technically skilled enough to understand telecom operations but I know that you will be paying to use Verizon in addition to a credo premium but you will receive the lowest quality cell phone service. SUMMARY: Highest Price + Lowest Quality Alright, so that is the first warning sign. I thought the signal would improve over time but it is still 3G quality - 2 years later. Second warning sign, they had a grandfathered in program for unlimited data which I stayed in. I was being charged a $30 premium per month when their rollback was the same exact service but for less. So I paid a $30 monthly premium for nearly 2 years. When I discovered this I was pretty peeved with them that they didn't do a better job at transparency but ultimately blamed myself for not making time to due diligence. Third and final. I will be moving away from Credo forever, never looking back, never recommending and only stomping them out as much as possible. I ordered a samsung galaxy ultra 22 through credo, intending to stay. I don't like to make time to complain, etc. but here is where I have become livid and will dedicate as much time as necessary to minimize new customer acquisitions on their behalf. I opted into the mobile device protection plan to cover my new cell phone on May 8. little less of a month owning the phone on May 31 I dropped and damaged the phone after getting my nails done. Credo did not update the device protection plan on my bill and did not update likewize. They made it very difficult for me to make a claim. My new phone was not at all operable so I had to switch back to my old to stay plugged into society. I ended up getting a $550 fix for the ultra 22 and am wanting to submit receipts for reimbursement. It is nearing August and they are still making it very difficult for me. They keep telling me they tried calling when I do not have any of their calls on my log. They did not respond to my voicemail when they finally did call 26 hours after our scheduled call. 7 days later after the voicemail that I left. they are ignoring my call back and unplugged their magic jack. I am spending another 3 hours trying to field a resolution within their company after being told that they were able to escalate me to a supervisor and waiting for an hour - their supervisor cowered and I have to start all over again in finding assistance. You will be UNHAPPY with them - I promise. Remember you will be paying the Highest Price for the Lowest Quality - look out for my youtube video for more details and proof. *hard to be grammatically correct when upset.

I was a Credo Mobile customer for 13 years (when it was called Working Assets). I kept with it even though it wasn't the cheapest nor even had the best coverage. I never had any issues with them and I wanted to support progressive causes and vote with my pocket book to support a "socially conscious" company. Then I made the mistake of buying a new phone with them about two months ago and my world turned upside down and I slid into a twisted nightmarish rabbit hole of hell - what I can only describe as utter and complete fail to take care of a customer for the most basic service - simply being able to have a useable phone. To explain and re-tell the utter and complete hell of a nightmare that I have endured with this company over the past several months would near impossible and require I relive a period in my life I much prefer to forget. Credo mobile succeeded in destroying my will, my faith, my soul. It all started with buying a new phone from them and trying to activate it. Two months later and probably about 30 calls spending hours on the phone with utterly aggravating incompetent and frustrating "customer service" representatives, the only way I could have a cell phone again was to go back to using my old cell phone, switch phone companies, lose my phone number I have had for 20 years and get a new number. Even trying to return the new cell phone I bought from them for $435 - failed. I will never see a dime back in a refund which they guaranteed/promise. The only recourse I imagine is to sue them which would cost me more in time, expense and energy than is worth it. Under no circumstances choose this cell phone company. You will rue the day.

They apparently had an "upgrade" this month that resulted in payments not being processed and people getting their service terminated (I could not send texts to some people and could not call family who are on the same plan, and when they tried to call me-because somehow their phones still worked-got "number is restricted") without any warning July 20 (fortunately after work hours because I do use a phone for my job). Their billing now shows I owe $0 although I probably owed $394 after missing the June payment and made a payment July 20 which they never processed. I have been on the chat for nearly an hour and told 1) I owe nothing (four times) and 2) I owe $394 and 3) I owe $197. There is also an "equipment order" June 26 that I could not have possibly made because I was in northern Wisconsin where they have limited or no service. They must have some gremlins in their billing department. This is the worst. I've been with them over seven years, but I need reliable phone service. The chat bot just logged off after telling me to call them (Monday as their customer service is only during hours most people work) and suggesting I add some more phone lines, presumably for the pets.

I applaud CREDO's progressive values but the customer service and overall service is the worst I've ever had. They are unable to bill me properly then then cut off my service without any notice when it was not even overdue. Getting in touch with them was a hours long task. Then they failed to restore the service even hours after my payment was processed. And it wasn't the first time! When I switched the CREDO the activation was just a nightmere and I ended up being double billed for two months. I like Credo's idea but its not a phone company -- the service is just totally unreliable -- and I'l be switching to Spectrim.

I will be leaving CREDO after many years. I just spent close to 1 hour and 45 minutes on hold waiting and being promised a customer service rep....and inadvertently hit the wrong button which disconnected us or I would have waited longer to see how long it would take. My cell phone is my business phone! I have been a customer for several years and for the life of me do not understand why a text is not sent to say there is a problem with payment before cutting off one's phone - it is a stunningly bad policy and that customer service does not respond for 1.5 hours or more - is ridiculous. This has not been an issue during my entire time with Credo or Working Assets until two months ago when the card expired on my auto pay and rather than texting me to say there is an issue with payment (it is not like your computers do no have our phone numbers?), the phone is cut off. This month, I lost my debt card and as all my auto pays are on American Express I did not remember my auto pay is on this debit card. Again, no Text before they cut off my phone. I will go to T mobil and as it is cheaper and will donate myself (as I already Dontae $150 to the different progressive Senate races) as soon as my son is over Covid and can get to a T Mobil store to change his SIM card. 1.5 hours on hold?!? when I want to pay my bill? and no internet service on my phone so had to go home to my computer in the middle of the day ignoring the several other errands I had to do. I got gas, drove to and took a pilates class all the while listening to the most awful hold music and was thanked about 7 times by all the women who I assume were in charge of last months donations. Seriously bad and remarkably stupid policy not to text people in advance of turning off their cell phone which is used for my BUSINESS.. Eda G. Hallinan

I spent 3 days and over 6 hours trying to get a SIM card for a replacement phone that was lost in a flash flood. Even though each person I chatted with was kind and apologetic, they are boxed in by corporate policies. I don’t blame the people who answer the phones, but corporate needs to do a better job. I’m considering changing companies if we continue to have difficulties.

If I could give zero stars or a negative number, I would do so. The billing system is a mess, to think of it kindly, or deliberately designed to confuse and cheat customers, to be more cynical. I changed to another carrier after a year of confusion and made a point of doing so a few days before the end of a billing period. Nevertheless, CREDO charged my account AFTER the termination date. CREDO was never authorized to charge my account without my authorization, but they did so several times. I have been trying to get the $50 overcharge straightened out for months. For the first time in my life, I created a spreadsheet to track CREDO billing, but it's still too confusing. Contact with customer service is useless. Now, they have sent the $50 overcharge to a collection agency. STAY AWAY! THE CREDO PR IS A LIE!

Save yourself stress, and go elsewhere. I've been with Credo for 10 years. Really should've switched carriers years ago, but I'm lazy. They really make it confusing as far as charges go, what constitutes data, etc. Their rates are misleading. Recently, my naive husband called from out of the country, asking if he'll be charged extra to make calls to US, they told him no. $600 later for 2 months, and I've contacted them to ask for a refund since he was mislead, and haven't heard back. Their customer service is avoidant and manipulative they're difficult to get ahold of anyway. We tried leaving them a couple years ago, and they just won't let you! They convince you to try a new SIM card, or a different plan, etc. They will NOT give out the code for your new carrier of choice in any easy manner. It's painful. By the way, want to switch?..go to your new carrier, the number is 0000. That's it. After alll that! We're permanently leaving the country anyway in 2 months, and we'll be free of them forever.