CREDO MobileReviews of credomobile.com

I ordered an upgrade to my device. In the past I would have my phone in 2 days. Never received a confirmation for the order or for shipping. My order went through as adding a new line, WRONG !!!! To correct that a manager has to be involved, here's where the big issue comes into play, 3 days later, the manager still has the order. The original color I ordered was no longer available, but colors that weren't even listed are. Via a call, selected a new color that is available, but still no tracking info and it has not shipped. I get a lot of apologies but nothing gets fixed. Then to top things, I got a new bill, charging me for a device I don't even have. Things have supposedly been escalated to management. Management certainly is not setting the example for Customer service, they are making it worse. No one knows how long management will have it, they just say " it could take some time". I have asked to speak to the manager and they can't do that. They used to have some of the best customer service around, it has been reduced to poor at best. Still waiting on a phone and a genuine not blowing smoke up my butt response.

I've been a customer for approximately 9 years. In those 9 years I never had a delinquent bill until August of this year. I pay on line. Automated Clearing House payment. I was surprised by an email informing me that my August bill was past due. I used the chat line to try to understand and/or resolve the problem. The young man read his script well, and I was told the payment had been reversed. As an inquiring mind I tried to determine who and/or why was the payment reversed. Customer service cannot tell but another attempt to complete an on line payment is offered. I accept. This rep didn't know that Verizon is only a 4G network at this time. I tried to verify my bank information. At the end of August I receive another email advising me my account is again over due, and the amount due is now double as I again owe for August. My September payment is included although it is not due for another 2.5 weeks. Customer service chat line. She also reads the standard script very nicely. Expresses her empathy. Another remote from home employee. I have a similar conversation, but my problem has to go to some group for review. This rep didn't know that the company either installed and/or updated the billing program at about the same time my troubles began. You can't verify any information with customer service. You can't make a payment with customer service. Again, automated payment line. Reversed out. Paid October bill on line. You guessed it. Reversed out. Email comes now with a rather sizeable $$$ amount due to continue to have phone service. Today I made a credit card payment for August, September, October and November. I went to my bank today. I wanted to understand why they were reversing the payment. Two bank officers, one credomobile customerservice rep and myself were on a conference call. All that credomobile needs is for me to verify my bank information. This is still not done because customer service cannot take any information, and the rep has no person and/or dept to transfer you to. I'm not setting up a new account. I'll pay by credit card. I'm currently looking into a different mobile phone group. Credo's customer service used to resolve problems. They have no ability to do that anymore. You don't get transferred to a supervisor when I asked to speak to a supervisor. And, payment information was misrepresented causing me to believe that my payment(s) went through when they did not. No integrity!! Currently, there are better companies. Stay away from this one. Read the reviews as that is who/what you will be dealing with. 90's

I upgraded my phone recently, and the entire experience has been a disaster. - When I tried to purchase the upgrade, I got an error message that said to try again, so I did. I then see I have two charges on my account for two phones, so I immediately contacted customer support and explained that I was purchasing one upgrade, got an error message, tried again, and charged successfully. - I then got two confirmation emails, which seemed odd, so I reached out to customer support to make sure that I wasn't charged twice. - I was assured by the customer support rep that the first charge failed and I was only buying one upgraded phone. - My debit account now reflects two charges, so I reached back out and was informed that I was charged twice, and two phones have shipped. I can have my refund if I return one of the phones. I'm continuously given apologies but also completely ignored about the fact that I did not purchase 2 phones, and was PROACTIVE about notifying them of the error. - I only receive one phone, and am told that I won't get my refund for the "customer order error" unless I return the second phone. I point out again that this isn't a customer error, their site literally told me to try again, and that I was specifically told by the other representative that I was only charged for one phone and would receive one phone. I am ignored. - My phone bill now has TWO installment plans. I'm still hunting down the 2nd missing phone. - Second phone finally arrives, I return it as soon as I get my hands on it, and I notify customer support. - I'm told that they're doing me a favor by allowing the return after 14 days - once again, I was sent a phone I did NOT order, and TOLD THEM NOT TO SHIP, which was then LOST in the mail, and somehow this is my fault. - Now there's a restocking fee on my bill. I'm never upgrading my phone with this company again. As soon as I pay off the installments, I'm leaving Credo. I've been with them for 9 years without a problem - I have no idea what's going on now, but stay away.

I am a 15+ year customer. I bought a new phone from them to upgrade and in the process of turning the new one on, they disconnected both. Their suggestion? Call us at "......." Well, you can't call when you have no working phone, Their live chat was a bunch of outsourced un-knowledgeable people trying to help 10 customers at once and telling you repeatedly power on and off the phone which of course was the first thing you already tried, I went without a phone for 3 days cut off from work and my family. I lost a $6000 contract during this. What happened to CREDO? they used to be a fantastic company and then they started implementing bad policies of other companies and cutting customer service. In the old days, the avg rating would have been 4+ stars. NOW - they just suck because they no longer care. I am still without a phone

The other negative reviews here chime with my experience of 15 years with Credo. It has declined from excellent to terrible. Years ago customer service was responsive and attentive, but in the last few years, customer service is uninformed, gives evasive answers, and their sole choice for a flip-phone was the terrible NUU phone (which has lousy reviews) with fewer options than my first mobile phone 15 years ago. They are virtually forcing us to use iPhones, which many of us shun. Moreover, even connecting to the Web without a search automatically uses all my data, and results in a $15. surcharge. The company has betrayed all the reasons that initially attracted us, and the care and integrity they tout is feigned.

I have been a Credo Mobile member for over a decade and had excellent service until recently. It seems as though what used to be a great company to deal with has gone downhill rapidly. Purchased a new iphone for my wife and Credo was unable to properly activate it so it was dropping calls and not sending text messages consistently. After months of going back and forth with Credo on this issue we finally got them to send us a new sim card. Which they were unable to activate! So I had to spend hours on the phone with credo support and was finally able to activate the phone. Then I had an issue with my camera on my phone and wanted to file a claim since I had been paying for insurance. First they told me I had to go through apple to file the claim but apple had no record of my insurance. So I had to get back on the phone with credo and they gave me another website to go through for the claim. I had to ask for this link as it appears nowhere on the Credo website and they did not seem to care in the least that they make this so difficult. I used to be able to get through to support quickly and easily and now it is regularly a 30 minute wait, just to talk to someone. Once you do get someone on the line they seem to have no idea of how to fix your issue and always have to escalate the issue to another department while you wait. I used to recommend Credo to everyone, now I would not recommend this company to anyone. When I asked them how long I had been a member they said they were not sure but could see support calls going back to at least 2015. Now I am planning on switching to TING. Obviously there were many more details to the issues we had and the run around we got from Credo, never again!

We were an Unlimited 3 line account with Credo. I had no complaints about the service and even encouraged another family member to join. Another unlimited line was added with the purchase of a brand new iPhone 13 from Credo. Then the erratic bill increases began. I tried to call and ask what was happening to our billing that was causing it to skyrocket but could not get through and did not get called back. Attempts to login and find out what was wrong failed and we were locked out of our account. No access to any support at all. In the meantime, and unbeknownst to us, our account is incurring fees out of control. By the time we are able to make contact with Credo to find out what is wrong with our billing our account has been billed over $1400 in overages that we could do nothing to stop. Every attempt to reason with Credo has been met with rejection of dispute stating that they believe we opted to downgrade our unlimited plan to a 1GB plan at the time the new phone and line were added and the overages are our responsibility. That makes no sense. We were happy with our unlimited plan and had no intention of changing that at all. If we did cause the change it was in error and any reasonable person would recognize that. What responsibility do they take for not giving us any possible way to contact them or correct this unintended downgrade for such a long period of time? None. And they took our money. Don’t just walk away from Credo Mobile…run like you’re about to be robbed.

I have been a member for years. i cannot reach them by phone--everytime i call, it breaks. and an incorrect name is being given out with my number. what is going on?