CREDO MobileReviews of credomobile.com

CREDO has unfortunately changed for the worse and seems to be openly scamming people with charges for fake services. I was a CREDO Mobile phone customer for nearly 12 years without issue and paid for a talk / text / data monthly plan for two phones. We had never gone over data prior but in May of 2022 I received a text to notification of overage with a $15 fee for 1GB extra data. Because of this fact, I turned mobile data off on both phones. I was therefore extremely surprised to receive a bill for July with charges for 25 of these 1GB data "top ups" on only one specific phone for a total of $390, without any notifications via text or email. I called in immediately and spent an hour with an associate, who told me that they would "look into it" because she could see in their system the notification messages weren't sent and I told them I'd turned off mobile data on both phones the month prior. They never contacted me with any followup and the next month's bill showed another 24 units of 1GB "top ups" for another $360, this time on the other phone and again without notifications anywhere. I called in again and spent over an hour with an associate, who again confirmed their system registered the lack of notifications, but would not admit that the same system error was charging me for data that I wasn't actually using; this error was further confirmed when we compared the usage reading in the phones to the usage readings in their system, and which she admitted were not even close to similar. The associate put the two bills into dispute and I was again told they would call me. I had to call back again after a week of no contact and was told that although they admitted to the system error of not sending notifications and would give me a $225 credit for that error, they wouldn't drop the data charges. I've consistently maintained the charges are a system error because not only had we never had this issue before in over a decade of mobile service, but mobile data was turned off in both phones for months. I finally switched to another carrier but CREDO referred my account to a collections agency and they are now demanding I pay the outstanding bill.

Nothing went right from the start. I loved Credo for over 10 years and sang their praises to everyone. Finally, they provided coverage to my area and I was thrilled to switch from my current cell carrier. For over a month, Credo mobile failed go port our information from the old phones, the temporary numbets did not eork- even the Credo tech had to call us on our old phones, AND their attempts to activate our phones caused our old phones to malfunction! I got 5 transfer pins and Credo repeatedly told me to "get a valid transfer pin". They told me to "talk to a real service rep. and get a valid transfer pin" even after I told them that "I had gone to a brick and mortar store and that the real, live rep. there had petsonally gotten me the pin"! Then they accused the other company of providing bad pins and stalling. We were stuck in airports during the Christmas blizzard with no reliable phone, unable to get flight updates or connect with the airline customer service and I had been promised our phones would work before this trip which I had told Credo was for involved medical visits requiring reliable phone service. Finally, I paid off the price of the new phones and cancelled our account, which had never provided us any service. Now they have the audacity to send me a bill claiming I owe them for a month's service, extra usage fees (claiming our usage was 3 times our plan limits), plus late fees. AND tgey will report me to a credit/ collection agency! So after calling immediately, and being told Owen would call me back the next day (Feb 9) which he did not do, I called again and was scheduled to get a call from a supervisor today- the Credo rep promised. Yeah, just like all their other promises. All Credo mobile did was blame me and my other carrier for their failure and now they want to bill be for services we never got. So sad to be treated this way by a company I always supported and thought was different from corporaye america.

My husband and I have been with CREDO mobile for over a decade; recently they cut off our service due to "unpaid bills", even though we have consistently paid on time every month. Finally we got a tech to tell us the truth; there was some kind of software issue, and "legacy" clientele such as us were stuck on old software. Doesn't matter, trust is broken, so we switched to a new carrier and now CREDO is refusing to port our numbers over because they allege we owe them ~$800, despite the fact that we have provided bank statements showing proof of payment. We have gotten so many inconsistent stories about how much we allegedly owe, when our last shown payment was...it's disgusting. This company once sent us coupons for free Ben & Jerry's because they accidentally shut off our service. They've fallen about as far as a company can.

After 13 years and more counting years previously with Working Asset, we have been Credo customers. When we moved in a new neighborhood that Credo’s network didnt work very well, we had to make a change. We wanted our phone number to travel with us to new company. Now, here is my complaint that makes us very unhappy with Credo and why I’m writing this. We received wrong info, wrong pins, spent several days and hours with Credo blaming our new company, making us repeat, reverify, so on forever. Finally, after 3 days of cell customer service hell, both numbers were released by Credo. We are so puzzled why this normal event was so confusing for Credo to perform.

Run away fast from Credo. 12 days in a row during Dec 2023 I had no phone or wifi service at my house. Phone worked just fine 5 miles from home. Verizon is switching 3g to 5g towers in my neighborhood. Verizon posts signs on their stores about phone delays and outages lasting beyond the New Year. Credo is a little sucker fish using Verizon's towers and infrastructure. Credo still refuses to accept blame for my outages. Although Credo did magically refund a partial payment after I filed a claim against them. The claim is not closed yet. Credo lied repeatedly in emails and on the phone pretending no Verizon outages in my area. Credo steals from their customers. Credo donating to worthy causes is an advertisement gimmick. Don't trust Credo.

I was with Credo since is was Working Assets for over 20 years. I read in an online article or review that they were bought by Venture Capitalists or something like that. They used to be a really great phone company with exceptional customer service but they really have changed. Now it is a shell of a company they once were. Their customer service is astonishingly bad and their service is even worse. I can only recommend that potential customers avoid them. They are no longer who they say they are. It feels to me like a scam now.

One star is one star too many! I thought I'd do the right thing and switch to Credo Mobile to support social causes (I later learned that less than 1% of Credo's revenues actually go to the causes which it "supports", probably less than its advertising budget) I set up an account by ordering an iPhone in August 2022. Credo promises 48 hour delivery. 96 hours later I received the wrong phone, which I immediately returned unopened. No service was ever provided. Nonetheless there remained various fees and charges (setup, restocking, monthly service) on my online account. Attempts at resolution through customer service were fruitless (long HOURS on hold, unanswered and dropped calls, the usual run around) One month later I had no recourse but to contest "New Signup Plan Purchase" charges with my credit card company. Credo then sent my account to collection because this multi-million dollar company is apparently unable interpret a simple accounts receivable statement. I complained through the Better Business Bureau and provided credit card statements documenting zero balance. After more than 5 months Credo finally agreed to drop charges with no admission of error or wrongdoing, and only a flimsy, superficial "Oops, we're sorry" apology as way of compensation for the time, aggravation and money spent contesting their shoddy bookkeeping error. Caveat emptor! Stay away from this company, literally at all costs. Credo is truly "in-cred-ible"

After being with CREDO for 12 years I will be leaving the company for EXCEPTIONALLY HORRIBLE CUSTOMER SERVICE -- Would not credit me $20.00 for not removing INTERNATIONAL DIALING charges when I removed it on my end. I cannot believe how far down their customer service has gone. It sucks when a supposedly social justice organization could give a CRAP about their loyal customer.