CREDO MobileReviews of credomobile.com

I don’t have it in me to recount all the ways credo has messed up, given misinformation, made me repeat myself for hours to multiple people with conflicting information, not fixed the issue, and more…. it’s insane. On top of that the service is mediocre at best and the customer service agents are nice but all sound like they are talking from inside a tiny box. at the moment I am still trying to add a line. Which makes me feel like a sucker but I’m already too far in with a phone contract. It didn’t used to be this way. I’ve been a customer for over 10 years. They remind me every I talk them which is a lot. This company is disorganized beyond belief. I honestly don’t how it is still functioning. STAY AWAY FROM CREDO!

The idea of giving them one star is offensive. They deverve zero stars. Came accross this site(Trustpilot) today after a conversation with a Credo Mobile Customer service rep. over a billing dispute. Sounded like a nice guy however he is completely in the dark as to who he works for. Eventually he claimed our connection was garbled and in time we lost connection. As you read through the negative comments here on this site you discover a consistent pattern. This is not a company with a conscience! Their Website claims their Headquarters are in San Francisco. Not true! After months of attempting to correct my bill by phone with them I decided while visiting San Francisco to visit their office. I was advised by security guards at the building that they had moved their offices a full year before I got there. These were Federal Security Guards so I took them at their word. The individuals who the website show as Founders are not associated with daily operations. Their 'schtick' is that they are for social changes and give to progressive causes. Maybe they do and maybe they don't. After 6 years of being a customer of theirs I decided they lost my trust. They could not correct my billing so I am now paying 35-40% less with another mobile carrier.

STAY AWAY FROM THIS HORRIBLE COMPANY. IT IS A SCAM OPERATION TRYING TO PASS ITSELF OFF AS ALTRUISTIC. IT’S NOT.

I'm another former Credo customer who is being cheated by them. We cancelled service and moved to another company in August but they refuse to acknowledge our cancellation and continue to bill us. We are fighting the bills and reported them to the BBB and the Public Utilities Commission. Stay away from them! We are much happier with our new provider, Consumer Cellular.

Terrible customer service. Charged us for service we never received. Do not do business with this company!!!!

Many red flags. Do not ignore them if you consider them and talk to them. They gave incorrect instructions on activation and then were unable to activate a line despite spending many hours on the phone including a conference call with previous provider. Never answered questions directly, but instead just kept saying sorry (a very well honed skill for their service reps). Kept escalating the case, and no resolution ever came. Their service reps will never solve everything, but will instead just keep escalating things (and where they are escalated to remains a mystery to me). Kept telling me that my Asian last name was 'very interesting,' which is both weird and offensive. Takes you money and begins billing before even activating a single line, which they never managed to do.

Credo has place my account for collection, because I refuse to pay for the defective iPhone they sent me last spring, after thee months of tying to get refund or replacement (and THIS was after previous three months of tying to get a response of any kind from their "customer service" - NOBODY answered phone calls no long how long I waited on the line! Ultimately, I was advised that they do not do refunds or replacements (wouldn't even send return address label for me to return the defective phone) The collection of course is being disputed - and I now am demanding refund for all I paid towards this defective phone. (I have been denied access to an itemized bill practically since I ordered this phone, so I have no way of knowing how much refund would be, conveniently for them). Credo even had the audacity to tell me to request refund from Apple Computer, although I had had no contact with Apple connected with this transaction....I sill have not received a return label to send the defective phone back to Credo. After 20+ years of having good faith transacting with Working Assets and then Credo Mobile, I feel like the company has been signed over to the Devil Himself (or donald trump!) I could write a book about this horror!

I liked not supporting petrol chemical companies and supporting a company that does positive things with their money, but the customer service is abysmal and the higher costs of their phone plans should cover some decent service. Here's one great example: I just sent a screenshot showing my request to cancel an order and they are still saying I never sent it. Also, when I asked about using my phone in Mexico, they said I didn't need to do anything and was all set. Well, once I got to Mexico, they said I needed to go back to the US to make the request and then go back to Mexico to use it. Convenient! God help you if you get Stephnie. I've decided that I'd rather save money with another phone company and just make more donations myself.