Cook's DirectReviews of cooksdirect.com

Cooks Direct didn't have a pan in stock despite no warning of this state of affairs on the Web site. Then I got an email saying that it wouldn't ship until November. Had to call to get the money refunded to my credit card, but they did make that happen. Probably won't use these folks again.

We had two six burner stoves but needed a grill. The flat top was a great option.

Silvered as promised however slow

I cannot rate this company because I have ordered one item, which was backordered with an expected delivery date of about now, and I have heard nothing from the company as to whether the item will be delivered as promised or is further delayed. I am used to more contact from a seller for an item backordered for longer than one month. As this was a gift, I am more concerned than I might be if I simply ordered the product for myself. What surprised me was the response to "Laurence" from Cooksdirect's customer service, which is included in these reviews - it was poorly written and surprisingly rude. I had originally rated this company as "average" but changed my rating based on the lack of nuance or sensitivity to that customer who spent money with this company when he could have spent his money for the same product anywhere else. Someone else should be in charge of their public face, and it was this response that has prompted me to NEVER purchase any other item from this company, again. The nature of a company is often revealed under the stress of a complaint (whether real or perceived, it doesn't matter) - good companies, reliable companies, companies that deserve my hard-earned dollars step up, and address the issues truthfully, without any unprofessional edge of snark or scolding, with a genuine apology.

This was our first, and last, purchase experience from the cooksdirect.com website. After several weeks of waiting, they finally responded that they were out of stock, back ordered, and that Amazon would be in touch with a refund. So far, no word from Amazon.com, and the cooksdirect folks need to get their act together. This is "customer service" at its worst. We still want the skillet, and would have much preferred an intelligent response (not a "blow off") on the status of the cooks.direct back order e.g. will this item be in stock again (if so, when) or has it been discontinued. Going forward, I'd be shocked if someone at cooksdirect.com took the time to look up my order, and provide me with a more intelligent response. (My contact information is included with the order.) If they choose to ignore this comment (and I suspect they will), they are wasting their money, and my time, on surveys like this.

On August 9th I ordered at frying pan. I was told that I ordered one of the last two. The pan never came. When I called, the woman on the phone told me that since I didn't have a delivery tracking number, she couldn't help me. So I wrote to the website and was told the next day that the pan would be delivered in late October or November. No explanation. And yet my credit card was charged. I would order from this firm again only if the CEO promised to deliver the order to my house himself.

HAVE NOT RECEIVED MY ORDER, OR A REFUND FOR MY PAYMENT. WAS TOLD THE ITEM WAS BACKORDERED LAST MONTH, WILL SHIP IN SEPT. WELL, HERE IT IS, IT'S SEPT, AND NOTHING....NOT EVEN AN UPDATE. ANGER AND FRUSTRATION IS GROWING.

I was notified promptly of the backorder status.