Cook's Direct Reviews | Read Customer Reviews of cooksdirect.com

Cook's Direct Reviews | Read Customer Reviews of cooksdirect.com

Cook's Direct reviews

Showing 24 reviews with 1 star · Clear filters

customer
Feb 8, 2020
refused to allow me to return trays…
refused to allow me to return trays without a restocking fee
Response from Cook's DirectFeb 25, 2020
Hello, I am sorry you weren't happy with your experience. However, you ordered the wrong tray and it was a tray from one of our vendors. Unfortunately if it wasn't their fault they will not waive the restock fee or return shipping so we must pass that on to the customer. In the future please feel free to call our customer service or sales team and we will be happy to help you determine the correct tray for your needs. Thank you.
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Granny L.
Aug 9, 2019
Excellent Customer Support
It was very easy to place my order, but nine days later I hadn't heard anything about when my purchase would be delivered nor received tracking information. I called and Customer Service followed up right away. Turns out the item was back ordered. They made sure the item shipped as soon as it became available, and I now have a hard-to-find bowl for use in my new electric pressure cooker. Thank you, thank you!!
Response from Cook's DirectAug 9, 2019
Hello, I am sorry that you haven't received your items yet. Please call customer service and we will help track it down. I don't see an order under this name so I'm not sure what I am looking for. Please call 1-800-956-5571 and customer service will be happy to help. Again, I apologize for any inconvenience.
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Ellen S.
May 20, 2019
Delivery issues
Having to have an adult present to sign for slow cooker liners was a disaster. We were unaware of this policy. Therefore we had to travel to another city to pick up the merchandise at a Fed Ex location. More than likely, we will be using a different vendor. The Cook’s Direct customer service rep told is that we just needed to schedule a time with Fed Ex. This was not true.
Response from Cook's DirectJul 31, 2019
We apologize that our delivery process was so stringent when you ordered. We have this as a requirement to protect both the customer and ourselves. We are very sorry you were not able to schedule a new delivery time and it caused you so much distress, we have reviewed and amended our policies and have spoken to FedEx to ensure we are not misinformed barring anything like this happens again. We hope you have a wonderful day, Ellen!
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C.K.
Dec 12, 2017
poor customer service
I ordered a pan from them and when it arrived, found out that it was much too heavy for me to use. I contacted them to send it back for a refund. They immediately replied that they would forward me a UPS label. That was a couple of weeks ago and I am still waiting..
Response from Cook's DirectDec 14, 2017
Hello, I apologize for this inconvenience. Can you give me an order number or your name and I can find the order to get the return started. Our normal processing time for returns is 3 to 5 business days. we are a little behind right now but I will process yours right away if you can give me the order information. Thank you.
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customer
Dec 12, 2017
Websire stated it would ship in 1 day
Websire stated it would ship in 1 day. When I called to determine the status of the shipment 7 days later I discovered it had not shipped at that time. I asked for a manager to call me back only to receive an e-mail update stating that my order would ship that day.
Response from Cook's DirectDec 13, 2017
We are very sorry for the delay in shipping the item in the 1 business day scope we promised. Unfortunately our fraud system was too sensitive and flagged the order causing delays in processing. Thank you for your patience and please don't hesitate to contact us if you have any questions at all. Thank you!
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Natividade I.
May 20, 2017
Bad service
Bad service , wow never again , I will not refer anyone to shop there for real. Customer Service 0... They take forever to reply a simple email. And they finally reply back , my kids on 2 grade will answer better than them.
Response from Cook's DirectMay 22, 2017
We do apologize and truly recognize that you are upset from your return request. Our records indicate your request for a return was made 5/19 and two replies came from our company providing you with the return shipping fee and the return restocking fee on the same day. We definitely understand that you did not like the fees to process the return and we would hope that in the future you would decide to call us and allow our company to answer and questions to help prevent the need to make a return request.
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Olszewski
Apr 10, 2017
They didn't honor the price listed on …
They didn't honor the price listed on the website. **Just checked my bank and PayPal - $360 STILL NOT refunded. The original order was made at the end of March, nearly 2 weeks ago. Where's my refund? I only cancelled the rest of my order after you guys told me you made a pricing mistake and refused to honor what I paid. I don't want what little money I have going to liars and crooks. Now, refund my money please. Immediately.
Response from Cook's DirectApr 10, 2017
Hello, Thank you for your feedback. Again, we apologize for the listed price error. Unfortunately, due to the major cost difference, we were unable to honor the price. As requested by you, we cancelled the order and issued a full refund. Thank you and have a good day.
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PayPal
Dec 20, 2016
Electric roaster pan liners
The liners stuck to my roaster. The was no liquid leak it just stuck completely towards the top of my pan. It was a 22 quart roaster. The people at cooks direct were very helpful, they got right back to me when I contacted them. They told me what to do to try to unstick the liner. I did what they told me and it did unstick most of the liner but not completely, what is left is almost part of the pan will not come off. I would not recommend these liners.
Response from Cook's DirectDec 28, 2016
We are terribly sorry that these pan liners stuck to your roaster and we do apologize for that experience. We are however hoping that the service that we provided as a company was up to your standards. Unfortunately these reviews are for the company's services and not the product itself as we have a review section on the product page where you can write about the product's quality. If we can do anything to help you, please do not hesitate to call or email us! Sorry again for the experience you had with the product but we hope we did our part in helping you alleviate that issue.
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