Factory Plaza, IncReviews of factoryplaza.com

The installation team was professional and courteous. Installed counter tops were installed perfectly. The whole process from selection to measurent to install was a great experience.

They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability. I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn’t want to deal with the labor-intensive task of maneuvering a large slab into place—a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. * Unacceptable Communication: Untimely and inconsistent responses. I'm having to reach out to them again and again and again waiting usually almost a full business week if I receive a response at all. As a business owner and full time mom, my time is valuable. I don't appreciate them wasting mine. * Lack of Transparency: It was never mentioned to me during the process that they would not be caulking the counter to the wall. When I brought it up, it was brushed aside as something in their lengthy contract. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It’s a shame the owners and management don’t share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.

My experience with Factory Plaza has been wonderful. Jose was very helpful allowing me to look (multiple times) at the slabs, providing quick and accurate quotes and guiding me to the finsh line. The price was great, the stone is beautiful and the process was much simpler than I anticipated. First stopped in on 9-9, counters are installed and gorgeous 10-7. I highly recommend Factory Plaza.

Professionals! Unbeatable prices! Highly recommended!

The whole process was great. Picking out the stone in person, measuring on site, delivery and install went great. Bob and Greg were especially helpful with the cutouts for everything in the kitchen and getting the dishwasher back in place secured.

These guys are amazing, professional and very punctual! This is our second time ordering from Factory Plaza for bathrooms and now kitchen counters! Great job always!

Thomas did a great job helping me with all my questions and picking out the quartzite. Tomak was the man who came to measure and he was such a pleasure to talk to and did an amazing job. Rodrigo and Laure installed all the quartzite and were very helpful and the finished job looks so beautiful!

We are remodeling a bathroom and needed an odd-sized vanity top. We stopped in because we got lost looking for another vendor. Our design specialist Tara is wonderful. Our installer is stellar! He knew what needed to be done and came up with the removal and installation plan. The selection of materials is amazing. We’re so glad we got lost and ended up in Factory Plaza’s parking lot. We will never look anywhere else when we have a project. The Girardi’s