Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values: We really care - We care about each other, our work and the company. We are passionate about what we do. We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer. We figure it out - We are creative and innovative thinkers and seek the best answer for the customer. We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments. We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Cook's Direct (cooksdirect.com) has 214 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 27 reviews with 4 stars · Clear filters
customer
Your communication throughout was wonderful, especially during the beginning of COVID when the warehouses were shutting down. Thank you.
Response from Cook's DirectJul 9, 2020
Thank you for taking the time to post a great review. We appreciate it! Keeping our customers informed is really important to us. I am happy we were able to help with your kitchen supply needs. Let us know if we can help with anything in the future.
Carol
My order information didn't mention when it would be shipped so it wasn't clear when it would arrive from the manufacturer. I called Cook's Direct and they were able to tell me the date it was expected to ship from the manufacturer. Turns out the order arrived 1 week from the date I placed the order. It would be better for the ship date/estimated receipt to be clear on the order form. Otherwise, I am happy with my order and would order again.
Richard
Very fast processing, but I didn’t receive an email with the tracking info when it shipped. The first time I knew it had shipped was when fedex left a note on my door. I also don’t understand why I had to sign for the package. It would have been much better if the package was left at my door. I had to arrange for fedex to drop it at a fedex store and then I had to go pick it up. Other than that, top notch all around.
Response from Cook's DirectOct 9, 2019
Hello Richard, Thank you for taking the time to leave a good review. I do apologize for the issues with your shipment. We are currently working on the tracking email notification and hopefully it will be up and running properly soon. Thank you for choosing Cook's!
Carol L.
Great price on top rated sauce pan. Delivered promptly. Only recommendation- wrap the sauce pan handle in bubble wrap. The handle came through the cardboard box. No scratches thank goodness. Can’t wait to use the pan so I can rate the performance!
Response from Cook's DirectFeb 23, 2018
Thank you for your order and for taking the time to post a review. I will forward your request to the proper department. Let us know if we can help with anything else.
customer
Hard to get the anti corrosion coating off. Good pan otherwise.
Response from Cook's DirectFeb 21, 2018
Thank you for your order and for taking the time to post a review. If you need further instructions on removing the coating let us know. We appreciate your business and look forward to supplying your kitchen supplies in the future.
Mary
Order a carbon steel skillet. Price was competitive and delivery of product was timely.
Response from Cook's DirectFeb 16, 2018
Thank you for your order and for taking the time to post a great review!
Mike A.
I was a little skeptical about buying my first Carbon steel pan online. But was very happy with my purchase . The pan is put together very well and solid. The pan came on time and the check out was very easy . I will be buying another pan. Mike Alvarado
Response from Cook's DirectJan 24, 2018
Thank you for your order and for taking the time to post a great review! We appreciate your business and look forward to helping with your kitchen supply needs in the future.
customer
Good choices, good customer service.
Response from Cook's DirectJan 23, 2018
Thank you for your order and for taking the time to post a great review. We look forward to helping with you kitchen supply needs in the future!