Cook's Direct Reviews | Read Customer Reviews of cooksdirect.com

Cook's Direct Reviews | Read Customer Reviews of cooksdirect.com

Cook's Direct reviews

214 approved reviews, newest moderated first

Wisconsin B.
Oct 20, 2015
Great products & Great service
I got the top-rated cookie sheets I was looking for at a fair price, delivered in a timely fashion. Can't ask for more than that!
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Sam in C.
Oct 18, 2015
Met Expectations
I received the product on time and for less money than anywhere else!
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PS
Oct 16, 2015
Fast and Professional Service!
I ordered an ice machine online for our library from Cook's Direct. The site was easy to navigate and my order processed quickly. There was a question with my order and someone from customer service contacted me within a few hours of placing the order. Afterwards, the order was shipped quickly and the ice machine arrived within 5 days. Overall, this was an efficient and satisfactory experience.
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Michael O.
Oct 16, 2015
I will buy more from Cook's Direct
I ordered a Hoshisaki IceMaker and it arrived on time and works perfectly! This website had a great price and good customer support. Thank you!
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Gideon
Oct 7, 2015
Cook's Direct made it right.
My wife and I ordered a fan which was sent without a few parts and slightly dented blade from the manufacturer. A representative of Cook's Direct quickly made it right and shipped us a whole fan to make it right. Best customer service I've seen in a long time.
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steve M.
Sep 26, 2015
good item
I ordered a hood exhaust vent; it was shipped quickly, and was good!!
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Ivan
Sep 25, 2015
Am I cook now?
I ordered and received a KitchenAid Commercial 8-quart bowl from them. While I have received the mixer already, their website state that it'll ship in 2-3 business days but didn't happen. I think this is because the order is being completed by KitchenAid directly and not from Cook's Direct. So I never received a tracking order or any status of my order and shipment until one day it showed up on my doorstep.From a customer standpoint that's was very lacking. In the meanwhile I also learned that they do not honor the warranty but want you to deal with KitchenAid directly if any problems occur. It seems they are only a middle man that takes orders and passes them along.
Response from Cook's DirectOct 21, 2015
Ivan, our KitchenAid products ship directly from our warehouses and I do apologize for you not receiving a tracking number as this process is automated. Sometimes customers receive the tracking email but it goes into their SPAM folder and it creates an unfortunate experience. All warranties for products such as KitchenAid are honored through the manufacturer as you have a 1 year with them. They are great at supporting their warranty so I would strongly suggest utilizing them if you have any questions. If you have any questions, please feel free to contact us at [email protected] as I'd love to help out more if possible.
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Sandra
Sep 24, 2015
Poor customer service
Ordered black steel pan as highly recommended by cooks. Credit card charged. Then I get an email weeks later advising that my pan is back ordered and won't be shipped until mid November!
Response from Cook's DirectOct 21, 2015
Sandra, I'm sorry to hear that you are upset about the delay on this frying pan. I assure you that you are not alone in anticipating the shipment of this highly popular product. Unfortunately the manufacturer has no stock of this item at the time and has instructed us to estimate late fall/early 2016 for the shipments to arrive/ get shipped to our customers. For our part, we have stated the ETA on the product page and as much as that might not help you, we are also keeping a close eye on the stock situation and making sure we get these out as soon as possible. If you'd like to talk about this more, I strongly suggest you email me and we can see if there's something I can do for the delay (Ravi Rooprai - 866-506-3048 extension 199). Please feel free to call!
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