Cook's DirectReviews of cooksdirect.com

Response from Cook's DirectSep 10, 2015

Fay, I do apologize for the frying pan issue and unfortunately this is a nationwide issue as the pan has received accolades in several magazines, rendering it out of stock virtually everywhere on the internet. Once we get more stock we will be shipping these out promptly and I assure you it will be worth the wait. Sorry for the delay!

Response from Cook's DirectSep 10, 2015

Hi Eve! This Matfer frying pan is unfortunately out of stock everywhere and virtually every retailer is waiting for more stock from the manufacturer. The Cook's Illustrated article generated quite an overwhelming response and we're anxiously waiting for more stock from Matfer, the manufacturer. I'd love to help you out if you want to discuss more about it as I am very willing to work on making sure you are happy with your order. At the current time, we're still scheduled to receive them in small batches in the next month or so and we will be promptly shipping them out as we receive them. In the meantime, if you have any questions, please contact us at [email protected]. We'd love to discuss this more with you if you'd like.

Response from Cook's DirectSep 10, 2015

Diana, I'm very sorry to hear that you had an issue with Cook's Direct regarding the mixer you purchased. The item shipped on 8/5/2015 and we were unable to stop the shipment prior to the request for a refund/price match and therefore the item shipped out to your destination. Per our terms of service, the product required a restock fee. I sincerely apologize for the process that occurred and will be emailing you shortly to discuss a better resolution. I have no problems working some of the restock fee into a discount on another order if you'd like. I'll email you shortly and hopefully we can make this situation better for you.