Cook's Direct Reviews | Read Customer Reviews of cooksdirect.com

Cook's Direct Reviews | Read Customer Reviews of cooksdirect.com

Cook's Direct reviews

214 approved reviews, newest moderated first

michael
Dec 18, 2015
Stainless table
Product arrived eventually. I was not kept up to date regarding delivery status once I placed the order. I was charged $100 for delivery with a lift gate, but delivery person did not use a lift gate and informed me that the lift gate was not noted on the delivery instructions or invoice.
Response from Cook's DirectDec 29, 2015
Michael, I'm sorry to hear that your order was charged for a lift gate and was not actually used. I'll push this over to customer service and they will verify the freight charges and refund you any unnecessary fees that were charged. Normally liftgate is charged when the product is stated as liftgate required. If the shipping company does not utilize the liftgate, both parties (you and us) should not be charged the fee! We'll get it resolved asap. Thanks for bringing it up to us and hopefully everything else is good with your order. Thank you for shopping at Cook's Direct.
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wayinhawaii
Dec 15, 2015
Awesome!
Cook'sDirect prices were the best along with their fast reasonably priced shipping. There was a mistake with my order (maybe because of busy holiday season?) and they sent me an incorrect item but were quick to respond and send out my correct item immediately. They sent me a prepaid return label for me to send back the incorrect item as well. I highly recommend shopping here and will definitely shop here again!
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Carolyn
Dec 10, 2015
Backordered
The item I ordered was not available until April 2016 but that was not made clear on my receipt. Additionally, my credit card was charged immediately.
Response from Cook's DirectDec 15, 2015
Carolyn, I'm sorry to hear about your experience with the frying pan (Matfer Frying Pans, Cook's Illustrated #1 frying pan). I do want to point out that on the product page we indicate that if the product is purchased after 11/2015 that it will be shipping in April of 2016. Unfortunately, this is not up to us as this product is highly sought after and essentially everyone in the industry is waiting on more stock. Additionally, your credit card being charged upon checkout is also mentioned at the checkout page (we indicate that all orders are charged at time of checkout next to the credit card entry form). I do apologize for the inconvenience and would love to help out with your issues. If you'd like to speak directly, please contact me, Ravi, at 866-506-3048. I'll do my best to keep you up to date on your order status as well as any questions you might have.
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William
Dec 8, 2015
Deceptive customer information/communications
The website implied the item ordered was in stock and would be shipped immediately. After a couple of weeks when the item had not arrived, I called and was told that the item was back ordered and would not be available for about 4 and one half months. In the meantime my credit card was charged and I was not asked if I would like to cancel the purchase. In fact I had to call to find out the problem. Just recently I saw the same item online from another dealer, ordered it and got it in two days. In such a case I should have been informed that there would be a substantial delay and asked if I would like to cancel my order. Also my credit card should not have been charged until the item was shipped. I consider that the behavior of the dealer was unethical.
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Stephen
Dec 8, 2015
Disappointed
I placed an order in Nov. for an item that was apparently back ordered. I was very disappointed that they would charge my credit card for an order that supposedly won't ship until April. Most companies charge your card once your order has shipped.
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Steven
Dec 7, 2015
Great company
Had just what I was looking for at a good price.
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Ammel
Dec 4, 2015
Just a great expirience..........
Very nice expirience, great service, fast deliver, best price and no BS!!!! what else could you ask for in business? Thank you.....
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Laurel
Dec 4, 2015
I love Cook's Direct!
The ordering process is simple and efficient, and my items were delivered really fast! My baking sheets were most reasonably priced at Cook's Direct, and they were excellent quality!
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