Cook's DirectReviews of cooksdirect.com

I ordered a pan from this company at least ten days before Christmas. My card was charged for the order but as of yet, I have not received the item.

I think that the title of this review says it all...

My order is back ordered from Dec to April but the problem is at the manufacturers and Cook's Direct has given good updates to probable delivery date.

The items I tried to order for Christmas are backordered until April. Unable to give a better review until then.

The entire ordering, purchasing and shipment process was great. Easy, fast and very responsive. The price I paid for a KitchenAid Commercial 8 Qt. stand mixer was fantastic. Saved me more then $500 off the list price and several hundred more then any other internet price I could find. I will do business again with Cook's Direct based on my experience this purchase.

My husband and I love it. The size is perfect for us to enjoy a second cup of coffee on the patio. And it stays hot:)

I ordered a frying pan as a Christmas gift for my sister in law that can't be shipped for 5 months due to production demand. I asked on your web site whether I could get a gift certificate for it and had no response. Finally, I called the service number and was told that you didn't have a gift certificate for it. It seems like you should offer such a service, especially with such an extended wait time for a product.

It was easy to place the order and I am looking forward to actually receiving the product. The bad news is the very long back order delay - I am not gong to receive my purchase until February (ordered in mid December).