compassmining.ioReviews of compassmining.io

Update: It's been 30 days since the machine I bought and paid for was supposed to be delivered. ☹️😩😭 Compass have now announced I “can” accept different terms and facilities to those we’ve agreed to in our agreement. It seems I don’t have a choice as there’s no alternative but it’s unclear as they’re ignoring all of my emails. Original feedback: The miner I bought was supposed to get online last week but hasn't yet. Compass didn't inform me of any expected delays. When I reached out to them (I've emailed back and forth with customer support 3-4 times now) they were very quick to reply but didn't give any straight answers. The rep keeps sending me irrelevant information and links to the company's education portal. WTH? I know the industry is going through a hard time now, but I feel powerless being Compassmining's customer. This isn't cool. At least I bought only one machine from them.

They can’t seem to just keep my ASICS hosted. I have 9 ASICS in different locations and they’re all down for months. 2 due to a site wide outage and the rest because they can’t energize the site. They tell you “this week” over and over to close out their tickets but the support sucks and the basic hosting service is the luck of the draw. I’m going with a smaller company for my next hosting purchases.

I have 5 tickets in requesting compass to ship my miners to my home they ignore and close my tickets without responding I only have 1 miner online now out of six I ordered the bundle September 2021 last year and was told all miners would be hashing by now right now all I ask is for them to pay me my prepaid hosting fee which I should have gotten by now and ship my miners to me the tickets are 2 weeks old for this request I think they want to steal my miners I paid 54,000 for the bundle and miners has never stayed on a full month they are also charging me full hosting fees for 67% uptime this is the worst experience I’ve ever had with a company all I want at this point is my miners shipped to my home so I can find somewhere competent for them to start hashing and now I can’t get anyone to honor my request

Bait and switch. They consistently over promise and under deliver. They put a lot of effort into selling you, but then have no follow through with delivering what was promised. They have very slow and very poor customer service. Install dates are always late. They ignore support emails for weeks. I’ve unfortunately learned these lessons multiple times with Compass. They consistently underperform. I’m very understanding of unforeseen delays but the many problems and lawsuits they’re facing is due to their poor management and incompetence.

Overpromising and underdelivering I'm waiting for a deployment in the Texas 3 facility with the Compass facility updates painting an on-track picture till 2 days before the due date. At which point a new communication spells out a delay with the deployment completion by mid-Sep. Till, you guessed it, 2 days before the due date this becomes a deployment that will take "several more weeks" to complete. This is not the way to do business. Delays happen that's understandable, but the way you communicate about them suggests that you have very little control of the planning and deployment process. You have lost my future business. 12/12/2022 update: Still no ETA for the Compass Mining deployment in the Texas 3 facility that was supposed to go live on 8/31/2022. No alternatives and no compensation offered either. Meanwhile, I placed orders with 2 other hosting providers both of which were able to order, rack and power up miners within 3 weeks of ordering.

Very efficient and speedy service. Jesus was very helpful!

November of last year I purchased 6 miners as a package (called Lone Star 1). They were supposed to deploy one per month from Feb through July. Guess how many are currently up and running? One. Various excuses. Then in May I purchased 6 more single miners that were supposed to be up by July. They have moved the date twice. Currently promised by mid-September. I didn't ask for a refund on the first batch but begged for a refund on the 2nd batch as they keep delaying the deploy date. My requests have fallen on deaf ears. Do not listen to any response from them on Trustpilot that you see here on the bad reviews, because they act like they want to make it right, but I have been emailing for months asking for a refund and it's not happening. They feel no responsibility toward their customers to keep up their end of the bargain. This is not about miner availability or supply chains. They HAVE the miners, as they finally offered to send them to me (But I have no ability to host. That's why I chose Compass!). Anyway, they promise much more than they can actually fulfill in terms of the hosting facilities. Then when they give you the delayed date, they say they are "very confident" that the new date will be kept. But nope, they just keep changing the date at the last minute. Obviously, do not use this company. They will screw you and keep your money instead of doing what is right. In stark contrast, a few months ago, I purchased 6 miners through Blockware Solutions, who promised deployment in one month. Guess what, they were up and running in 3 weeks!!!

Ordered 6 mini bundles still waiting for February deployment in September. They have lots of excuses every time but I am out all the cash and not mining. At least they can provide a refund so that I can buy more miners and host them elsewhere. Making promises and taking people's money before they can deliver is a scam. They should at most take a deposit if they are having issues. The only response I see is that they are working to become better but that does not help me and I am out over 250k with them.