compassmining.ioReviews of compassmining.io

Compass Mining did a good job at the miner upgrade service. Tatum was my assigned tech to offer to buyback my old miners and credit me toward new gen miners. Process was painless once the ball got rolling. I gave 4 stars because I had to ping Tatum and his team multiple times to start the miner upgrade process after they initiated the options. So what could have taken a week took about 3 weeks. All is good tho, new miners are hashing and received my miner deposits back as compass credits that I can use toward new miners or pay my electric bills!

UPDATE Compass did email me today. Now I am waiting to see if they can solve this issue. I will update again if/when it happens. UPDATE I was one of the angry costumers. Compass sent me my refund for the payments I made while my miner was off. They were very kind, professional and solved the issue. I left one star out because I just don't think mining is for me.

UPDATE: After a few emails sent to Compass, I will give them credit, they responded fairly to me and have agreed to remove my miner from retirement protocol and are honoring their commitment to make things right. Thus I am updating this experience to a positive one. There are still a few more steps involved but, so far, they have been fair once I brought the errors to their attention. Thus, I have updated my rating accordingly. I will stay optimistic that this closes out quickly. PREVIOUS: To begin, I am putting two stars here but will update this review and give Compass more stars if this situation is resolved quickly, fairly, and equitably. I have been loyal to Compass for more than 4 years (including Compass's extremely rocky start during the pandemic where they took over 13 months to bring s19 units online after collecting $$ from me) - I was understanding because I knew that there were crazy ASIC chip backorders and supply chain issues. But over the years there have been many ups and downs. Here we are in another big Down. A week ago I received notice that they would be unilaterally altering the terms of their Hosting Agreements and if we elected to not accept these new terms, they would cancel the hosting Agreement. So, since I did not agree to the new terms, I followed their instructions and asked to cancel my Agreement. Then they sent me a "retirement contract" asking me to irrevocably sign over rights to my equipment - meaning my personal property would simply be handed over to Compass or an unidentified "Buyer" as they framed it? Then my miner was taken offline and I have not received a single reply from their customer service team for the last few days with roughly 3-4 emails sent to them, now all unanswered. This seems odd and perhaps this retirement agreement was a "standard boilerplate" agreement that was sent to me in error. I hope so. Compass has usually "done the right thing" in the past and has historically returned my equipment to me when my Hosting Agreement came to an end, so I am hopeful that they take the high road and do the right thing here. Please do the right thing here, Compass. If you do, then I will re-rate my experience and give you a better rating. Usually in the end you are honorable, in my experience. So, I am trusting you here.

Sofar no issues, Colby was very friendly and took his time with me. I have only been hashing since 1 Day, therefore i can't judge on this Miner-moving issue, that other experience.

Coming into my experience with compass I was very new to the whole landscape of mining. It is super enjoyable, though. I can say with absolute confidence I am thankful for Colby Noe. Two years ago I wasn't ready to invest in BTC mining... and he let me have it for that, haha! You get the BTC price you deserve. Anywho, a year later I decided to go all in (not much for a pleb, but enough to scare me)... and Colby guided me through it all. I haven't been a customer for too long-- but what I can say: they have your back if you do care, especially Colby.

UPDATE - I am happy to report that CompassMining has resolved the matter with me, they provided me with a temporary miner while my own miner migration completes - which is really a smart solution. I just feel this could have been proposed by customer support long time ago, it would have saved me all the heart ache I went through dealing with customer support, I am not sure why customer support chose to ignore my tickets. Regardless, it's always good to know that they care enough ultimately. Thank you for resolving this and I look forward to many more years with you as a customer. ----- This company had great potential, ONLY if they care about their customer service. I pay all my invoices on time, I have been with them for three years, yet when their TX4 datacenter was shut down and they started relocating customers to TX5. Most other customers, some I know PERSONALLY who are VERY recent customers and were referred to them by ME, got relocated and up and running in their TX5 data center. While, they chose to relocate me very last, ignored my emails for updates, and simply show extreme lack of care. They get to do this because they you at very disadvantageous position by holding your miners hostage, if you delay invoice payment, they'll turn off your other miners, so they have this leverage at you and they feel so secure about ignoring your requests. Very untrustworthy.

Marian Galang at Compassmining is a great representative that she helped me to restore my miner quickly. I certainly see that Compassmining has been keeping refined and doing better.

I have worked with Compass for 14 months now. I have similar experiences as most everyone here does. If I were to write my review last year, it would be 3 stars but now I would give them 4 1/2 stars (always room for improvement). They have improved significantly over the last year and they have taken to heart and acted upon many user issues. The naming conventions for miners were always wonky and they have fixed that for the most part. The Dashboard does need to be improved in regard to how they just lump all your miners together. Meaning, I dont want to see all my miners in the same grouping if they are in different facilities. that makes no sense to me to see Texas 3, Texas 4, Oklahoma, Ohio 2 within the same dropdown. I would like to have facility listed as its own and then all the miners I have there. This would bring a lot more clarity. Yes, they have changed the worker-name to reflect exact location, but the dashboard can be improved. I do hear though that the site and dashboard will be upgraded and improved shortly so again, they do listed to comments from customers. Communication is still in issue, especially in regard to updates on the whole Texas relocation situation, I will give you that. But, I work with other hosting providers besides Compass and Texas was just a nightmare for everybody this year. The heat, curtailment and downtime was rampant for everyone so I do understand that a lot of this is out of their control. Related to downtime and credits, no company is promising you 95% uptime. Most companies, including Compass, give you credits for downtime less than 95%. I go over my invoice every month and look at my revenue per miner and I calculate downtime as best I can, and, I honestly think Compass has compensated and credited me adequately for downtime. Regarding support, I, like many, have had issues with support requests. Last year, it took too long, for sure. This year, I have received support responses almost always in 48 hours or less. Now, this is the big thing I can advise: if your support request does not answer your question, or, you have more complex questions, or if you have many, many questions, don't waste your time doing support requests. Set up a call with your sales rep! My rep is John Degnan and he has proved to be a wealth of knowledge and tremendous support for me. I am sure it works the same with all their reps, but, he will give you access to his online calendar and you just schedule a call with him whenever you want. Normally they are 1/2 hour blocks, but, if you need more time, he will make the time for you. He even advised me to set up regular calls. The #1 thing he has taught me is that we need to treat our mining operation as a business (whether you have 1 miner or a 100). And, Compass does do a lot of the work for us, but, not all of it, and they will never care about or be on top of your miner situation as much as you are. That's the way it is. So, keep track of your miners like you are managing a portfolio. And, when support is not understanding my question or problem or they are not helpful, I know I can just contact John and we can hash it out, and invariably he cuts to the chase and solves my problem. Mining is complex. Emailing and submitting requests is good for simple or quick questions, but, if you have lots to discuss you owe it to yourself and your mining business to contact your rep and get resolution. I would say any hosting operation is going to have their pros and cons. None of them are perfect. The main thing you have to decide is if your hosting company is willing to take feedback and do the right thing for you nine times out of ten. I honestly feel Compass is doing great in this respect.