compassmining.ioReviews of compassmining.io

Similar to the other experiences folks have outlined on here, my experience with Compass Mining has been incredibly poor. I purchased 3 miners at the beginning of the year, and while they were quick to get them in service, one of the miners consistently showed as offline. As others have mentioned, their dashboard would show a miner online, but the actual pool would show the miner as not performing. Support will not proactively do anything about their honored SLAs and you have to monitor yourself if you want any reimbursement (I have yet to get an answer from their team on my miners' performance relative to their SLAs). Only 6 months in I've had over 5 repairs across the 3 miners (~$199/each) with the one troublesome miner being declared unsalvageable and a complete loss to me. Compass Mining has given me a temporary miner while they figure out what to do about the miner being dead so soon after purchase - that was 2 months ago with no follow up from support since. Overall they draw you in with the hopes of simple mining, but it really ends up being a time suck. Unless you have the time to babysit support tickets and verify monitoring to ensure your miners are ACTUALLY running, it ends up being more of a headache than it's worth. If you're serious about exploring hosted crypto mining services, I'd recommend you continue to research other marketplaces or work directly with a vendor (since Compass is just a marketplace between you and the actual facility running your miners).

I purchased 3 miners back in 2021 and it took one year before they started to go online. Once they were online, failures started to occur within 2 months. I then experienced down facilities causing my miners to be offline for months - not making any money. I missed the window of the best time for BTC hashing. I then experienced multiple hashboard repairs, power supply issues, etc. with my 3 miners. This past year the miners have been up and down- never experienced a single month when all three miners hashing at the peak or close to their peak. Now, one of my miners is offline for another facility move. The other miner in Texas now has a hashboard issue - $310 for repair after this miner experienced the facility going up and down with power - not good for a machine. I think Compass should acknowledge all the issues I've encountered and at least cover the hashboard repair on their end and try and show their willingness to help offset all the downtime I experienced with my three miners. Thanks, Walter/Fred

DO NOT MINE WITH COMPASS!! I have been a customer for several years now. They were good when I started working with them, got great for a second last year with some overhauls to their support and website and are now trying to rip me off more than any crypto company since FTX. They literally built a dashboard on my Compass account that has no correlation to my actual mining account. They have been using their BS data to try to rip me off. My miners have experienced SIGNIFICANT DOWNTIME this year and when I contact support they make BS claims about what their dashboard shows compared to what the hard data from my pool shows. It's extremely frustrating and takes away any benefit from mining vs. just buying BTC. My guess is their ship is sinking and they are trying to take as many people down with it as they can. STAY AWAY!

Have purchased miners and mined with compass. Over payed for the miners massively, you could argue my own fault. I have overpayed for BTC 80% of the time. Watch out for the little known rule that your miners can be offline for periods without compensation. Also the alerts from the mining pool of your miners being offline do not correspond with the audit of compass's credits for loss of mining time. When you complain you are referred to the company’s rules &policies, so read them well. Or better still, don’t and steer clear of Compass. Buy BTC or mine it. But don’t mine it through Compass, you’ll be better off paying spot for BTC with the money you pay to them. I would have been.

I’m currently hosting multiple ASICs with Compass Mining and have faced nothing but frustration and financial loss due to poor support, lack of transparency, and unacceptably long repair delays. Three of my miners have been offline for weeks — some for over 2 months — and despite multiple tickets, follow-ups, and promised timelines, no clear solutions or timelines have been provided. Here’s what I’m experiencing: • ASIC “HMVT” offline since August 12 (s21 xp 270ths) • ASIC “HUWM” offline since August 29 (s21 pro 230ths) • ASIC “HMVV” submitted for repair on October 20 — still no update (s21 xp 270ths) Even after raising several support tickets and contacting Customer Success agents directly, I’ve received nothing but vague responses, repeated apologies, and no real action. One unit failed less than 7 days after activation — and no replacement or refund was provided. The downtime credit system is obscure and not clearly explained. Credits don’t seem to reflect the actual offline duration, and getting any update about them requires multiple reminders. To make matters worse, my miners often experience daily interruptions, frequent offline periods, or underhashing — and again, no accountability from the hosting side. If you’re considering hosting with Compass Mining, think twice. The lack of urgency, poor customer service, and unreliable hosting infrastructure make this a high-risk, low-reward operation. Until Compass proves it can take responsibility for equipment uptime and customer communication, I strongly recommend staying away. I will continue to update this review monthly to reflect whether things improve — but for now, I cannot recommend Compass Mining to anyone serious about their mining operation.

My hosting contract recently expired, and they now require KYC to refund my initial deposit. It sucks.

I purchased a miner in April at the Texas 6 facility. It hashed for a month or two and then was down 50% of the time for a couple of months. Now my miner has been offline without any facility issues listed on the status page. My tickets are responded with placated canned responses: " We sincerely apologize for the delay. At this time, we are unable to provide an exact completion estimate. Please be assured that our team is actively working to diagnose all queued miners as efficiently as possible. We will share timely updates as soon as more information becomes available regarding your device’s status. Thank you for your continued patience and understanding. Wishing you a great day ahead!" This is the third similar response. My miner has been down for two weeks with no updates whatsoever.

I would not recommend using Compass Mining. I've been mining for two months and virtually every day has an outage for a few hours, I assume due to overheating. Earlier this month, my miner was down for more than 72 hours. In a new incident, it has been down for over 100 hours now. Outage credits are provided, sure, but the economics here were contingent on 95% uptime and I'm nowhere near that. My IRR would've been better just buying Bitcoin directly. It's also disappointing that I seem to have to tell them that my miner isn't hashing. I get a response within 12 hours or so but then it goes cold and I have to follow up. UPDATE 1: It's almost shameful that this post got a reply from them after 9 hours but, after five days, I still await a response from the technical team as to why my miner is down. It also appears they didn't really read my comment as I did not mention the KYC process (which wasn't an issue [EDIT - they subsequently updated their response without mentioning KYC]). UPDATE 2: It's now August 15. My miner stopped hashing on July 25. The last update I have is that it's "in the queue to be checked and diagnosed" on August 4. I followed up on August 11 and no response.