compassmining.ioReviews of compassmining.io

My query was answered with clarity and precision. My hats off to Erick Smith for demonstrating an exceptional customer service experience. Thank you again 🙏🏼

I paid 48,000$ for 6 asics (a bundle) which they had to be delived until August. Instead of that, they have delivered only 2 and informed me that 2 are damaged. (The rest two, i am just waiting). Problem is that they stopped responding on tickets. I am trying to contact them for more that a month through tickets and phone calls but they just dont respond. With those 48.000$ i could have bought 10-15 miners from other companies. But thats not the problem, it was my choice to go with them. I knew about delays, but i never imagined that they could just say "hey your brand new asics are damaged and then just disappear". Company started as very promising, i overinvested with them and now i am living a nightmare, scared for my future. At this point i am looking my legal options. Avoid at all cost UPDATE 13 September: They replied to me (like they do on all reviews here) asking me to email them on product[at]compassmining.io to find a solution. I sent them over 3 e-mails there but i got no replies. Seems like they add this reply here to act like they care to find a solution. Truth is they dont reply on this email address too, like they don't reply on open tickets :(((

Compass Mining is a legit company with pretty decent customer service. From time to time your support requests don't get answered, but I see an improvement in response time as of late. However, when it comes to meeting delivery time to bring units online they are very poor. Many promises that they are just about to bring your miner online that later are not met. Expect at least 3-6 months delays compared to promised deployment time.

Update 20 Oct: Starting to feel a bit more hopeful. They have kept my 7 of 13 miners running now consistently more than a month. Upping rating. @Compass please don't respond, actions speak louder than words. Update Sept: Ok 2 weeks after an nothing has been resolved, apparently the issue is at their sites and Compass does not have control of the management teams. Dropping rating. Seems like at Compass one should have no expectations whatsoever, but they are good at making sausages apparently - not so much on the mining side. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~!! For other people reading this review my suggestion still currently is not too mine Bitcoin and rather just buy it. However if you decide to do so anyways, make sure you are aware of the risks and that you can afford to take it. Don't depend on profit or even making your money back, for that the price will have to seriously beat the hashrate again. In my opnion it will again, but the time to achieve this is a huge unknown. Historic review below: Now as at the end of July I have 10 of my 13 machines promised by end of December last year. Of these 10 machines only 7 is running. One thing Compass does right though is giving you downtime credits for machines not running. But that is 6 machines I planned to have running which are either lost (3 of them) and 3 with extensive downtime. You have been warned. Read other reviews as well and if it is negative there is a good reason for it. They do make us sad... and we are not unreasonable. IT is just that there is no one at Compass reasoning with us. Emails don't get answered except from sales, you are forced to use to use the ticket system with Juniors who do not really know what is happening at the sites. You will get an explanation of curtailment which will then turn later into to a fire at a nearby site. June 2023: TLDR: 5 out of 12 machines running missing deadline for all 12 on December 2022. Ordered Nov 2021. June 2023: I can now definitely well advise to just stay away from Compass. Almost had 9 out of 12 machines... when one went down less than a year of hashing. Due to the extended periods of not bringing up the machine online, moving the machine to another site and the electrical fault at new site the warranty has expired and I also don't know yet what the fault is after 2 months. 3 machines down now for a week in Texas due to substation and another just went down in Manitoba. This is not the mining company you are looking for... April 2023: Finally some machines are up - almost 7 of the machines are running. One keeps going down however and the other is in transit due to moving from one site to another - some contractual issues I understand. Support very poor recently - no responses the last week on the one that is down. New Year Update: Happy New Year all! 3 of 12 machines running, one machine that was relocated still not up. Did receive invoices for it though for the months it was not running and no downtime credits yet. Bring rating down again.

The Mining Concierge at Compass are fast and helpful. Erick Smith there got to the bottom of my enquiry and answered me in simple English quickly. Very helpful. I can recommend Compass

DO NOT TRUST THESE FAKE REVIEWS - BOUGHT 6 UNITS AND NONE ARE ONLINE - GETTING EXCUSES AND EXCUSES - READ THE BAD REVIEWS FIRST

I bought and paid for equipment about 4 months ago, and they never sent the units to me. They should have sent them more than 30 days ago and the only thing they do is ignore my tickets, or when they answer me, they lie, make excuses, and continue to postpone the shipment of the units. At the same time, they send massive emails to all their subscribers offering the same units that they owe me, as if they had them in stock. DON'T FALL INTO THIS TRAP. THEY DO NOT DELIVER PRODUCTS. THEY ARE SCAMMERS.

Erick answered a question about my ordered miners quickly and efficiently. Thanks.